Innocent Ntshubisane
Summary
To enhance professional skills, capabilities and knowledge in an organization which recognizes the value of hard work and trusts with responsibilities and challenges.
Overview
12
12
years of professional experience
6063
6063
years of post-secondary education
4
4
Languages
Work History
Telemarketer
Seesa Pty Ltd
03.2023 - 10.2023
- Apply correct hold and transfer procedures, consistently keeping call times within timeframe target
- Establish appointments for field sales representatives to visit prospective customer locations
- Basic Administration duties
- Make appointments with interested customers according to schedule availability
- Maintain detailed product knowledge to competently and expertly advise customers
- Increase customer satisfaction by offering friendly, helpful and informative customer service
- Record details of callers complaints and inquiries and outlined actions taken
- Wrote and submitted timely reports on performance, targets and customer queries
- Strive to meet and exceed call centre targets while maintaining excellent customer care.
Financial Advisor
Metropolitan
04.2018 - 02.2019
- Counseled clients on financial matters and provide recommendations investment opportunities, products and services based on client needs and asset availability
- Developed and deepened relationships with new and existing clients
- Promoted business to increase customer base and grow revenue
- Demonstrated advantages and disadvantages of different product decisions to provide options, educating and aligning with needs of clients
- Referred clients to insurance companies and investment firms to facilitate retirement planning and diversify portfolios
- Interviewed clients to identify income, expenses and financial objectives, developing customized financial plans suitable for needs.
Sales Consultant
DC Payment Solutions
03.2015 - 01.2018
- Secured new clients through targeted prospecting and networking
- Liaised with potential customers to determine needs and provide recommendations
- Developed engaging sales pitches to promote products and services of company
- Maintained comprehensive brand and product knowledge to maximise sales opportunities and meet set targets
- Participated in sales training and workshops to amplify skills and leverage productivity
- Studied competitors to identify next strategies and areas requiring improvement
- Data Capturing
- Financial education to consumers
- Administrative duties.
Customer Service Consultant
Eskom
04.2014 - 09.2014
- Demonstrated high standards of professionalism with an articulate phone manner
- Information management/data capturing
- Oversaw customer account inquiries, accurately providing information to resolve service complaints and guarantee customer satisfaction
- Employed knowledge of latest company policies, escalating critical issues and monitoring queries in line with best practices
- Handled complaints calmly and professionally, providing appropriate solutions to promote continued customer satisfaction
- Handled confidential and sensitive data with discretion, reducing risk of fraud and theft
Junior Sales Team Leader
Miway Insurance
04.2012 - 08.2013
- Training
- Created and implemented monthly KPI targets, driving team motivation and morale to achieve them
- Recruited and trained high-achieving sales teams, aiding company success against profit goals
- Led by example to achieve sales and service targets while coaching to get maximum effort from teams
- Adopted flexible, enthusiastic and driven approaches to achieving business financial goals to inspire staff
- Participated in weekly production meetings to tackle sales target, staff issues and other challenges
- Worked with other managers and partners to provide coaching and technical support to agents and reach goals
- Met sales targets through proactive promotion and excellent customer service
- Met budget targets through responsible planning and resource allocation.
Education
BCom Law -
University of South Africa
Higher Certificate in Law -
University of South Africa
NSC Grade 12 -
H/S Bloemfontein
Skills
Interpersonal Skills
Sales expertise
Customer Service & Relations
Decision Making
Leadership
Microsoft Office
Problem Solving
General Administration
Customer Relationship Management (CRM) system
Meeting coordination
Office Correspondence Management
Calendar Management
Filing System Management
Well-organized
Teamwork skills
Good Written and Verbal Communication Skills
Attention to detail
Report Writing and Editing Skills
Telephone Etiquette
Conflict Management
References
- Owen Booysen, Senior Sales Team Leader, Miway Insurance, 0728257670
- Lindsley Abdol, Attorney/Ex-Coworker, DC Payment Solutions, 0799364671
- Gerda O'Neil, Administrator/PA, Seesa Pty Ltd, 0612874819
- Jason Minnie, Family, 0715351360
Timeline
Telemarketer
Seesa Pty Ltd
03.2023 - 10.2023
Financial Advisor
Metropolitan
04.2018 - 02.2019
Sales Consultant
DC Payment Solutions
03.2015 - 01.2018
Customer Service Consultant
Eskom
04.2014 - 09.2014
Junior Sales Team Leader
Miway Insurance
04.2012 - 08.2013
BCom Law -
University of South Africa
Higher Certificate in Law -
University of South Africa
NSC Grade 12 -
H/S Bloemfontein