Innocent Maphanga
Manager ( Networks And Telecoms )
Durban,KZN
Summary
Results-driven with sufficient years of expertise deploying and maintaining ICT infrastructure. Dedicated technology professional with strong track record of accurately conducting system repairs and troubleshooting. Offering exemplary planning, project management and communication talents . I have comprehensive experience planning and executing projects, managing budgetary spending and implementing process improvements.
I am Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication skills, capability to prioritize and organize tasks, and in-depth understanding of industry concepts.
Overview
21
21
years of professional experience
10
10
years of post-secondary education
3
3
Languages
Work History
PC and Network Technician
Advanced System Integrations
- Monitored operational and security procedures for numerous computers in network, related systems administration and maintenance protocols.
- Performed system patches, service packs, hot fixes and new security configurations.
- Maintained thorough understanding of local area and wide area networking and components.
- Resolved customers' reported issues to satisfaction within reasonable time frame.
- Evaluated security measures and made recommendations to network administrator for upgrades and changes.
- Collaborated with network administrator in moving private folders to new file servers.
- Configured, monitored and maintained email applications and virus protection software.
- Replaced failed hardware in server rack systems, swapping hard disks, power supplies and other field serviceable components.
- Identified and immediately resolved issues with network devices.
- Diagnosed and resolved hardware, software and network problems and replaced defective components.
- Ran cabling and installed data drops for new node installations.
- Traveled to remote office locations to install nodes and implement client software rollouts.
- Configured and maintained network backup and recovery procedures.
- Collaborated with networking personnel at providers and data centers to determine origination points for faults and recover from malfunctions.
Network Engineer
Business Connexion Richards Bay
Richards Bay, KwaZulu Natal
09.2011 - 08.2013
- Cisco network design, installation and maintenance
- Initiated and managed network test facilities to verify network hardness and resilience.
- Provided network support services for devices such as hubs, bridges, routers and other hardware.
- Provided detailed network diagrams, process flow charts and procedural guidelines.
- Created VPN infrastructure for users, allowing for secure remote connections.
- Integrated fixed wireless connectivity into facilities lacking access to terrestrial high-speed networks.
- Escalated emergency technical issues beyond scope to maintain optimum up-time.
- Established robust infrastructure and data capacity for new applications and communication between sites.
- Recommended options for disaster recovery, remote access, network appliances, servers and directory services security.
- Integrated data, voice and video networks for use in multi-site installations.
- Provided complete end-to-end engineering and installation of route-based IP network solutions.
- Configured, managed and troubleshot VoIP and multi-media distributed systems and platforms.
- Liaised with cabling infrastructure vendors and ISPs.
- Managed, tracked and coordinated problem resolution and escalation processes.
- Organized frameworks for transferring secure data from internal to external and public networks.
- Contributed to implementation and support of SNMP monitoring software and other network monitoring tools.
- Troubleshot complex multi-vendor network service provider issues.
- Monitored network capacity and performance to diagnose and resolve complex network problems.
- Collaborated with vendors to select and install products or services to optimize network performance and uptime.
- Diagnosed network problems involving combination of hardware, software, power and communications issues.
- Drafted post-mortem documentation analyzing instances of network system failures and detailing required repair and restoration efforts.
- Oversaw junior-level engineers, directing work orders while monitoring performance metrics and consumer feedback.
- Set up hardware and software in optimal configurations to meet network performance requirements.
- Investigated and corrected problems with printers, copiers and other peripheral devices.
- Improved overall user experience through support, training, troubleshooting, improvements and communication of system changes.
- Designed and evaluated WAN and LAN connectivity technologies.
- Updated department documentation such as license databases, infrastructure maps and FAQs to maintain consistent response levels.
Network Engineer
Koba IT Services
Polokwane, Limpopo
09.2006 - 08.2011
- Network design, installation and maintenance
- Served as primary point of contact for support relating to network and computer related problems.
- Advised senior personnel on potential process improvements to increase support quality and expedite ticket fulfillment.
- Held meetings to provide platforms for knowledge-sharing of discovered issues and recurrent custom complaints.
- Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
- Performed root cause analysis of reported issues to decisively discern and enact corrections.
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
- Maintained personal repository of technical knowledge used to hone responses and shorten remediation times.
- Developed technical designs for client, consultants and contractors.
- Maintained response times in compliance with internal policies to support business continuity.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Analyzed network issues to identify troubleshooting methods needed for quick remediation.
- Documented reported faults and bugs for referral to development staff's use in iterative updates.
- Aligned office departments and increased inter-department communication and data sharing.
- Provided guidance on installing and integrating new hardware components and software to remote clients.
- Performed network security design and integration duties.
- Set up hardware and software in optimal configurations to meet network performance requirements.
- Designed and evaluated WAN and LAN connectivity technologies.
- Updated department documentation such as license databases, infrastructure maps and FAQs to maintain consistent response levels.
- Monitored network hardware operations to evaluate proper configuration.
- Improved overall user experience through support, training, troubleshooting, improvements and communication of system changes.
- Diagnosed and executed resolution for network and server issues.
- Conduct site visits and inspections to evaluate the client's needs
- Make a list of all requirements and expectations
- Consult with all key stakeholders and service providers to build a business solution that meets the needs of the client
- Project Management : Following the completion of the site inspection, the following phase was to plan, design and cost the new design requirements according to the established project management guidelines, and then submit the revised design to the project office for approval
- Procurement: Following the project office manager's approval of the new design, a design specification, bill of materials, scope of work, and appropriate costing are determined in accordance with the given budget to acquire the new solution in accordance with SCM principles
- The procurement process involves and follows all the necessary SCM committees before any awarding
- Service Provider Management: Begin by outlining the business requirements before moving on to the technical specifications
- Following the definition of the needs, a set of selection criteria for service providers is constructed
- Then evaluate the service providers (internal and external) using a weighted-scorecard approach, with each selection criterion given the proper weight
- Implementation and handover: My responsibility will be to manage the project, working with the appropriate service provider to implement, test, and handover the system after the project is completed
Network Engineer
Thuthukani IT Services
Midrand, Gauteng
04.2003 - 08.2005
- Conduct site visits and inspections to evaluate the client's needs. Make a list of all requirements and expectations. Consult with all key stakeholders and service providers to build a business solution that meets the needs of the client.
- Project Management : Following the completion of the site inspection, the following phase was to plan, design and cost the new design requirements according to the established project management guidelines, and then submit the revised design to the project office for approval.
- Procurement: Following the project office manager's approval of the new design, a design specification, bill of materials, scope of work, and appropriate costing are determined in accordance with the given budget to acquire the new solution in accordance with SCM principles. The procurement process involves and follows all the necessary SCM committees before any awarding.
- Service Provider Management: Begin by outlining the business requirements before moving on to the technical specifications. Following the definition of the needs, a set of selection criteria for service providers is constructed. Then evaluate the service providers (internal and external) using a weighted-scorecard approach, with each selection criterion given the proper weight.
- Implementation and handover: My responsibility will be to manage the project, working with the appropriate service provider to implement, test, and handover the system after the project is completed.
- Provided complete end-to-end engineering and installation of route-based IP network solutions.
- Established robust infrastructure and data capacity for new applications and communication between sites.
- Contributed to implementation and support of SNMP monitoring software and other network monitoring tools.
- Troubleshot complex multi-vendor network service provider issues.
- Provided detailed network diagrams, process flow charts and procedural guidelines.
- Managed, tracked and coordinated problem resolution and escalation processes.
Network Controller
Correctional Services
Pretoria, Gauteng
01.2002 - 03.2003
- Performed day-to-day LAN and WAN administration, maintenance and support.
- Configured networks for smooth, reliable operation to meet business processes and objectives.
- Verified continuity of computer and telephone system services for users through technical expertise, assistance and project coordination.
- Provided on-call support for network engineering duties.
- Monitor network connectivity between remote sites and head-office, log calls with SITAif data line are offline.
- Planned, coordinated and implemented network security measures.
- Prepared productivity reports for IT director.
- Technically supported project planning team for development and implementation of proposals and solutions to address hardware and software problems and network emergencies.
- Installed, configured, and supported local area network (LAN), wide area network (WAN) and Internet system.
- Identified and immediately resolved issues with network devices.
- Constructed and maintained Virtual Local Area Network (VLAN).
- Drafted training materials and organized training sessions for new employees.
- Provided required network documentation to inform management.
- Increased knowledge base for help desk staff by authoring documentation for system configuration and troubleshooting.
- Provided consistent support through on-call rotation duty.
- Provided planning for annual budgets to fund IT projects and controlled spending within budget.
Manager (Networks and Telecoms)
eThekwini Municipality
Durban, KwaZulu Natal
09.2013 - Current
- Evaluate business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing solutions.
- Performing requirements analysis.
- Conduct site visits and inspections to evaluate the client's needs. Make a list of all requirements and expectations. Consult with all key stakeholders and service providers to build a business solution that meets the needs of the client.
- Direct acquisition, installation and testing of network hardware.
- Identified departmental needs and made suggestions regarding technical direction.
- Analyze key aspects of business to evaluate factors driving results and summarized into presentations.
- Develop short-term goals and long-term strategic plans to improve risk control and mitigation.
- Meet with stakeholders to establish favorable business relationships and support mutually beneficial interests.
- Drafted quarterly and yearly reports on company financial metrics to assess successes and account for deficiencies.
- Apply honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement.
- Improve business direction by prioritizing customers and implementing changes based on collected feedback.
- Conduct interviews with key business users to collect information on business processes and user requirements.
- Work with team leads and managing leadership, establishing robust talent pool with focus on people and continuous improvement.
- Evaluate trends to understand competitive environments and assess current strategies.
- Interact with internal customers to understand business needs and translate into requirements and project scope.
- Analyze sales, profitability and market conditions and presented findings in cohesive format.
- Manage team performance by implementing measurable metrics to track delivery of supporting requirement artifacts.
- Design of the enterprise telecommunications network for voice and data communication systems and manage the development, installation and maintenance of all municipal units of operation.
- To ensure that projects are innovative, managed, deliver the desired outcomes on time and within budget. Monitoring of deliverables and ensuring timely completion of projects.
- Working closely with business unit management, end users, and other IT departments to develop guidelines that will ensure strategies and plans are in line with overall business and technical strategies of the municipality.
- Follow municipal procedures and guidelines to construct and write tender documents for submission to all subsequent SCM committees.
- Establishing a growth plan for IMU department to ensure the best quality service in a state-of-the-art environment.
- Perform CRM duties to ensure and constantly identify opportunities for IMU to better service municipal departments/units and build positive relationships with all departments/users.
- Direct business analysts in executing and delivering various tactical and strategic plans.
Desktop technician, printer technician and user support Duration
01.2000 - 12.2001
- Reason for leaving : Career advancement
- Duties :
- Assist staff with computer, peripheral device, and program installation, configuration, and ongoing usability
- Liaised with vendor to resolve technical problems with desktop computing equipment and software
- Ensured desktop computers interconnect seamlessly with diverse systems including government transversal systems, file servers, email servers, application servers and administrative systems
- Worked with procurement staff to purchase hardware and software
- Daily user support and staff training
- Orders computer supplies
- Maintain telephone system
- Other duties as required
Education
RSA - Matric
HL Setlalentoa
Ga-Rankuwa 01.1993 - 11.1995
National Diploma Computer Systems (incomplete) - Computer Systems
Tshwane University of Technology
Pretoria 01.1997 - 11.1999
Cisco Certified Network Associate : CSCO10540522 - Cisco Certified Network Associate
Cisco Certified Network Associate
Pretoria 06.2009 - 07.2010
Cisco Certified Network Professional : CSCO1054052 - Cisco Certified Network Professional
Cisco Certified Network Professional
Pretoria 01.2012 - 09.2012
ITIL v3 Test Series : Foundations - undefined
BCom in Information Technology Management - Information and Technology Management
Mancosa
Durban 01.2019 - 11.2021
Skills
Critical Thinking
undefinedReferences
- Reference : Mr Lunga Lamula
Title : Operations Manager
Employer : eThekwini Municipality
email : lunga.lamula@durban.gov.za
Cell number : 083 381 3413 - Reference : Mr Mlungu Makhanya
Title : Technical Services Manager
Employer : eThekwini Municipality
email : mlungu.makhanya@durban.gov.za
Cell number : 082 265 6965 - Reference : Mr Dane Houston
Title : Network Manager
Employer : Datacentrix
email : DHouston@datacentrix.co.za
Cell number : 066 045 9072 - Reference : Mr Mondli Maphumulo
Title : Manager (Network Security)
Employer : eThekwini Municipality
email : mondli.maphumulo@durban.gov.za
Cell number : 078 830 4246
Timeline
BCom in Information Technology Management - Information and Technology Management
Mancosa
01.2019 - 11.2021
Manager (Networks and Telecoms)
eThekwini Municipality
09.2013 - Current
Cisco Certified Network Professional : CSCO1054052 - Cisco Certified Network Professional
Cisco Certified Network Professional
01.2012 - 09.2012
Network Engineer
Business Connexion Richards Bay
09.2011 - 08.2013
Cisco Certified Network Associate : CSCO10540522 - Cisco Certified Network Associate
Cisco Certified Network Associate
06.2009 - 07.2010
Network Engineer
Koba IT Services
09.2006 - 08.2011
Network Engineer
Thuthukani IT Services
04.2003 - 08.2005
Network Controller
Correctional Services
01.2002 - 03.2003
Desktop technician, printer technician and user support Duration
01.2000 - 12.2001
National Diploma Computer Systems (incomplete) - Computer Systems
Tshwane University of Technology
01.1997 - 11.1999
RSA - Matric
HL Setlalentoa
01.1993 - 11.1995
PC and Network Technician
Advanced System Integrations
ITIL v3 Test Series : Foundations - undefined
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