Innocent Magotlo
Receptionist
Rustenburg
Summary
Dynamic and self-motivated professional with extensive experience in customer service at Mr. Stephan. Demonstrated exceptional communication and office management skills, enhancing client satisfaction and streamlining operations. Proven ability to adapt quickly, ensuring efficient data entry and effective problem resolution while fostering positive relationships with clients and colleagues.
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail, and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Overview
5
5
years of professional experience
7
7
Certifications
3
3
Languages
Work History
Receptionist
ANEW RESORT HUNTERS REST HOTEL
03.2023 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Restaurant Waiter
ANEW RESORT HUNTERS REST HOTEL
04.2022 - 02.2023
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas for optimal guest experience.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Got promoted to be the adventure agent,and i got promoted again to be receptionist
Cashier
MOONLIGHT CLUB
01.2020 - 03.2022
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
Education
High School Diploma -
IQ Academy
Johannesburg, South Africa 04.2001 -
High School Diploma -
Geysdorp Secondary School
Mafikeng, South Africa 04.2001 -
Skills
Data entry
Telephone skills
File management
Office management
Time management
Verbal and written communication
Computer Skills
Customer Service
Occupational Health And Safety Management
Snake Handling Skill
Multitasking
Certification
Licensed [Job Title] - [Timeframe]
Football,Readind and Gym
I am a footballer who gym and read everyday.
Timeline
Receptionist
ANEW RESORT HUNTERS REST HOTEL
03.2023 - Current
Restaurant Waiter
ANEW RESORT HUNTERS REST HOTEL
04.2022 - 02.2023
Cashier
MOONLIGHT CLUB
01.2020 - 03.2022
High School Diploma -
IQ Academy
04.2001 -
High School Diploma -
Geysdorp Secondary School
04.2001 -
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