Innocent Ledwaba
Information/Software Systems Administrator
Johannesburg,Fourways
Summary
Experienced and versatile IT professional with a proven track record across various industries, including accounting and software development. Skilled in IT services such as Networking, Infrastructure Support, Help Desk, IT Systems Administration, Technical Support and Software Systems Administration. Key roles include Information/Software Systems Administrator, IT Application Specialist, and IT Technician. Led and executed multiple projects, ensuring risk mitigation and stakeholder satisfaction. Eager to tackle challenges, learn, and advance expertise.
Overview
14
14
years of professional experience
Work History
Software/Information Systems Administrator
Isometrix Software South Africa
Fourways Sandton
3 2023 - Current
- Provide comprehensive support for Atlassian ecosystem, including add-ons, workflows, permissions, and user access
- Manage integration support for platforms such as Exalate, JIRA, and DevOps
- Administer various cloud applications, including Office 365, Salesforce, Pardot, Zoom Phone, Microsoft SharePoint, and Azure-DevOps
- Oversee Active Directory, SonarCloud, and DynaTrace access administration
- Spearhead brainstorming sessions to enhance information systems
- Develop and implement disaster recovery strategies, ensuring high availability and successful backup and recovery
- Maintain up-to-date knowledge of software partner requirements, fostering sustainable relationships with vendors and account managers.
- Identified copious staff skills advancement opportunities across all company departments.
- Administered quality customer service to in-house staff and satisfied concerns.
Application Specialist
South African Institute of Professional Accountants
Midrand
08.2021 - 03.2023
- Maintaining scalable applications such as MySAIPA and Microsoft Business Central
- Key duties include implementing workarounds for customer incidents, bug fixes, and patches
- Proactively enabling 2nd line support, managing incident escalations, and refining bug backlogs
- Collaborating in cross-functional project teams to ensure high-quality delivery
- Additionally, involved in system documentation, development and support of SSIS packages, SQL script development, production support, and user issue resolution within SLAs
- Conducting root-cause analysis, coordinating incident management, and managing communication with stakeholders
- Assisting in risk assessment, audit findings management, policy adherence, record management, disaster recovery, and cybersecurity efforts.
- Conducted comprehensive market research to identify potential opportunities for expansion into new sectors or regions.
- Translated technical concepts and information into terms parties could easily comprehend.
IT Technician/IT Assistant
South African Institute of Professional Accountants
Midrand
12.2018 - 07.2021
- Provided essential technical support, training, and troubleshooting to end users, ensuring optimal PC performance and operation
- Key responsibilities included hardware and software installation, configuration, maintenance, and on-site problem resolution
- Managed infrastructure inventory, monitored performance, and collaborated with third-party vendors when necessary
- Transitioned from this role to pursue opportunities for growth and broaden IT expertise in Application Specialist role.
- Improved network efficiency by optimizing configurations and implementing necessary updates.
- Patched software and installed new versions to eliminate security problems and protect data.
IT Systems Administrator/Network Controller
Servunet Solutions CC
Edenvale
03.2011 - 11.2018
- Conduct regular file archival and purge, manage user accounts on Microsoft Exchange 2010
- Troubleshoot and recover from hardware or software failures, ensuring seamless operation
- Perform daily system monitoring to maintain hardware and server integrity and oversee backups
- Provide first-line support for PABX telephone systems and address client software or hardware issues
- Transitioned to in-house technician at SAIPA to provide more streamlined and efficient IT support.
- Installed and configured network printers and other peripheral devices.
- Resolved issues and escalated problems with knowledgeable support and quality service.
Configurations Engineer
Tarsus Technologies
Bramly Sandton
03.2010 - 02.2011
- Enhanced system performance by optimizing configuration settings and implementing best practices.
- Monitored and tested application performance to identify potential bottlenecks, develop solutions and collaborate with developers on solution implementation.
- Managed and monitored installed systems for highest level of availability.
- Implemented version control systems for efficient tracking of configuration changes over time.
Education
Bachelor of Science - Informatics
University of South Africa
UNISA OnlineCurrent
Software Developer - Computer Software And Media Applications
IT Academy
Online04-2021
Certified Software Tester – Foundation Level - Computer Software And Media Applications
IT Academy
Online04-2021
National Certificate: IT Technical Support NQF Level 4 - Information Technology
HP Business Institute Techie 101 Learnership
Midrand12-2010
MCPD – International Qualification - Information Technology
CTU Training Solutions
Auckland Park, South Africa12-2008
National Certificate: IT Systems Development NQF Level 5 - Computer Programming
CTU Training Solutions
Auckland Park, South Africa12-2008
Skills
- System Troubleshooting
- Skilled in project management, leading teams, and ensuring quality and timeliness
- Utilizes technical expertise to resolve software functionality issues and provides comprehensive phone and online support to users
- Proficient in CRM customization, resolving technical issues, and providing support for bespoke CRM systems
- Experienced in supporting audio-visual interfaces and collaborating within team-oriented environment Skilled in staff training to enhance team capabilities
- Analytical and adaptable IT professional with strong problem-solving skills
- Self-motivated, able to prioritize, good at time management and goal driven
- Possesses exceptional organizational abilities, prioritization skills, and attention to detail, enabling effective management of competing priorities
- Customer-oriented with professional approach, skilled at interacting with individuals at all organizational levels
- Proficient in project management, capable of leading teams to achieve high-quality and timely outcomes
- Knowledge of interoperability between operating systems and Windows Server administration, including Active Directory and Group Policies
- Well-versed in backup/recovery technologies, TCP/IP, routing, switching, DHCP, DNS, and IP Telephony
- Cross-Functional Team Collaboration
- System Troubleshooting
Accomplishments
- Provided technical support for successful hybrid member engagement outreach events nationwide as part of the SAIPA CE Constitution Review Project - 2022
- Collaborated in the development and implementation of MySaipa, a bespoke CRM system for SAIPA tailored to SAIPA's needs, from inception to training and support - 2021
- Led educational initiatives and ensured CRM availability for programs, managing online sessions across various platforms - 2018 - 2023
- Spearheaded the integration of Supply Chain Management processes into MySaipa CRM, streamlining requisition and supplier payment processing - 2021 - 2023
- Developed and configured a Whatsapp integration for alerts at IsoMetrix Software between N-Able, Pabbly and Facebook MetaData to enhance communication among team members - 2023
- Designed and implemented a 24/7 phone support configuration via Zoom phone, optimizing customer service at IsoMetrix Software - 2024
Work Preference
Work Type
Full TimeContract WorkWork Location
HybridRemoteOn-SiteImportant To Me
Company CultureWork-life balanceCareer advancementHealthcare benefitsTimeline
Application Specialist
South African Institute of Professional Accountants
08.2021 - 03.2023
IT Technician/IT Assistant
South African Institute of Professional Accountants
12.2018 - 07.2021
IT Systems Administrator/Network Controller
Servunet Solutions CC
03.2011 - 11.2018
Configurations Engineer
Tarsus Technologies
03.2010 - 02.2011
Software/Information Systems Administrator
Isometrix Software South Africa
3 2023 - Current
Bachelor of Science - Informatics
University of South Africa
Software Developer - Computer Software And Media Applications
IT Academy
Certified Software Tester – Foundation Level - Computer Software And Media Applications
IT Academy
National Certificate: IT Technical Support NQF Level 4 - Information Technology
HP Business Institute Techie 101 Learnership
MCPD – International Qualification - Information Technology
CTU Training Solutions
National Certificate: IT Systems Development NQF Level 5 - Computer Programming
CTU Training Solutions
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