Ingrid Gugu Nkomo
Sasolburg
Overview
1
1
Certification
23
23
years of professional experience
Work History
Real Estate Sales and Marketing Intern
Exp realty South africa
Sasolburg
03.2025 - Current
- Conducted property viewings for potential buyers, highlighting features and benefits to stimulate interest.
- Managed social media accounts, creating engaging content to foster community interaction and growth.
- Used Facebook, Instagram and YouTube to promote products and events.
- Managed social media platforms, posting engaging content to engage with potential buyers and sellers.
- Analysed market trends to advise clients on realistic property prices, enhancing sale opportunities.
Real Estate Sales and Marketing Intern
Bsmart properties
Three rivers
08.2023 - 02.2025
- Conducted property viewings for potential buyers, highlighting features and benefits to stimulate interest.
- Managed social media accounts, creating engaging content to foster community interaction and growth.
- Established pricing and delivery terms based on current market trends and costs.
- Analysed market trends to advise clients on realistic property prices, enhancing sale opportunities.
- Provided comprehensive support to senior sales agents during negotiation processes, contributing to successful closures.
- Developed and implemented strategic marketing plans for new property listings to increase visibility.
- Created fresh, engaging and compelling copy for marketing and promotions.
- Participated in brainstorming sessions to generate innovative ideas for campaign themes and initiatives.
- Responded promptly to client enquiries via email and telephone, offering professional advice and information.
- Assisted clients in understanding the legal and financial aspects of property transactions, alleviating concerns and simplifying complexities.
- Networked with industry professionals at events, fostering relationships that led to collaborative opportunities.
- Maintained a database of properties, ensuring accurate and up-to-date information was available for client consultations.
- Leveraged CRM data to send targeted emails designed to increase sales.
- Executed successful marketing events, open houses and display shows for products.
Insurance Reconciliation Clerk
Safrican insurance (Pty)Ltd
Johannesburg
04.2019 - 12.2022
- Maintained accurate records of customer interactions, transactions, and feedback.
- Responded promptly to customer enquiries, providing clear and concise information.
- Provided face-to-face and telephone advice throughout claim application and processing, delivering excellent customer care.
- Assisted in the development of risk assessment strategies for new insurance products.
- Recorded high volumes of financial transactions with accuracy.
- Modified and updated policies to meet current client needs, verifying information for full compliance.
Personal Assistant
Garv properties
Johannesburg
06.2017 - 04.2018
- Handled sensitive information with discretion, ensuring compliance with data protection regulations and company policies.
- Scanned and photocopied documents for office team members.
- Took accurate and detailed notes at meetings covering agenda items, action points and proposals.
- Updated shared calendars with accurate meeting and event information.
- Managed communication systems to enable smooth workplace connectivity.
- Kept reception space tidy and professional to welcome visitors.
- Actioned instructions to complete administrative tasks within deadlines.
- Collated and organised business documents within orderly systems.
- Maintained digital and physical filing systems following practices for organisation and information protection.
- Developed and implemented filing systems, both electronic and paper-based, to improve office organisation and efficiency.
- Communicated meeting action points to relevant staff for prompt resolution.
Credit Controller
Transman(Pty)Ltd
Johannesburg
06.2014 - 03.2017
- Issued approvals within authorised limits and escalated large-value applications to senior staff for review.
- Participated in regular audits to verify the accuracy of account receivables and compliance with financial policies.
- Drafted detailed credit papers, with comprehensive financial records and risk analysis data.
- Registered information of customers on database, collecting credit history, financial statements and personal details to preserve accurate records.
- Coordinated with sales and customer service teams to resolve credit issues swiftly.
- Utilised financial software for efficient management of credit control functions and reporting.
- Attended industry workshops and seminars to stay informed on best practices in credit management.
Credit Controller
Lion of Africa
Johannesburg
09.2011 - 09.2014
- Received and resolved customer queries efficiently, enabling timely invoice processing and payment.
- Implemented effective credit control procedures, minimising financial risk to the company.
- Reviewed new credit requests, verifying eligibility and capability to understand credit position of clients.
- Oversaw portfolio of clients to determine payment and credit limits, reporting status of good and bad payers to management.
- Utilised excellent negotiation skills to minimise debtor days, improving overall financial efficiency.
- Provided training to new team members on credit control processes and best practices.
Credit Controller
Cell C
Johannesburg
03.2008 - 08.2011
- Monitored debtor balances to identify and address overdue accounts proactively.
- Updated customer accounts and processed payments.
- Prepared monthly reports on account receivables and aged debt for senior management review.
- Managed customer accounts to maintain up-to-date billing information and reduce outstanding debts.
- Processed payments and adjusted accounts accordingly, maintaining precise financial records.
- Maintained regular email and telephone contact with customers to appropriately manage overdue account payments.
- Documented customer payments and credit queries precisely, maintaining accurate and up-to-date accounts.
- Prepared letters requesting payment for overdue accounts and escalated aged accounts for legal action.
- Handled telephone credit collections promptly and professionally, quickly resolving account issues.
- Developed and maintained strong relationships with customers, enhancing client satisfaction and loyalty.
Call centre team leader
Cell C
Johannesburg
02.2006 - 02.2008
- Monitored team performance, identifying areas for improvement and implementing corrective actions.
- Maintained excellent employee relationships by cultivating supportive, positive and helpful working environment.
- Resolved complex customer enquiries, disputes and complaints.
- Evaluated team performance and provided constructive feedback to improve daily goal achievement.
- Delivered quality service with friendly and professional demeanour.
- Led staff meetings to delegate tasks, assign workloads and communicate changing priorities.
- Developed open and professional relationships with team members to facilitate effective issue resolution.
- Inspired teams to achieve or exceed goals through regular motivation, implementing loyalty incentives and facilitating team-building activities.
- Conducted performance reviews, providing constructive feedback and personal development plans.
- Facilitated regular team meetings to discuss progress, obstacles, and brainstorm solutions.
- Resolved conflicts within the team amicably, maintaining harmony and collaboration.
- Supported employee morale and well-being by developing positive practices centred on career development and individual job satisfaction.
- Cultivated work environment focused on personal responsibility, continuous improvement and delivering high-quality results.
Customer Service RepresentativeP
Cell C
Johannesburg
03.2003 - 01.2006
- Guaranteed first-class customer service, enthusiastically anticipating and catering to customer needs and requirements.
- Maximised customer satisfaction by resolving service issues promptly.
- Managed inbound customer service calls, efficiently resolving queries and complaints to uphold satisfaction levels.
- Oversaw customer account inquiries, accurately providing information to resolve service complaints and guarantee customer satisfaction.
- Assisted customers with product-related questions, feedback and complaints.
- Addressed customer service enquires quickly and accurately.
- Built rapport with customers through courteous and professional communications.
- Maintained accurate records of customer interactions, detailing inquiries, comments, and resolutions for future reference.
Education
Bachelor of Business Administration - Bachelor of commerce
University of South Africa
Pretoria, GP01-2020
Certificate of Higher Education - Bookkeeping
Boston Business college
Kempton Park, GP01-2009
Certificate of Higher Education - Business accounting
Boston business college
Kempton Park, GP01-2008
Skills
- Property marketing
- Market analysis
- Real estate negotiation
- CRM utilisation
- Marketing and sales strategies
- Social media management
- Client relationship management
- Customer engagement
- Team collaboration
- Decision making
- Strategic planning
- Communication proficiency
Languages
English
Proficient
C2
Certification
- FFC certified
Timeline
Real Estate Sales and Marketing Intern
Exp realty South africa
03.2025 - Current
Real Estate Sales and Marketing Intern
Bsmart properties
08.2023 - 02.2025
Insurance Reconciliation Clerk
Safrican insurance (Pty)Ltd
04.2019 - 12.2022
Personal Assistant
Garv properties
06.2017 - 04.2018
Credit Controller
Transman(Pty)Ltd
06.2014 - 03.2017
Credit Controller
Lion of Africa
09.2011 - 09.2014
Credit Controller
Cell C
03.2008 - 08.2011
Call centre team leader
Cell C
02.2006 - 02.2008
Customer Service RepresentativeP
Cell C
03.2003 - 01.2006
Bachelor of Business Administration - Bachelor of commerce
University of South Africa
Certificate of Higher Education - Bookkeeping
Boston Business college
Certificate of Higher Education - Business accounting
Boston business college