Ingrid Makwela
3492 Block L Extension Soshanguve
Summary
Versatile Medical Office Administrator possessing first-rate communication skills and personable demeanor demonstrated across three years in patient-focused roles. Excellent knowledge of medical terminology and billing procedures. Experienced in transcription, bookkeeping, records management and industry software applications.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
Work History
Medical Office Administrator
Dr GDP Prinsloo
02.2021 - 11.2023
- Scheduled, rescheduled, and cancelled appointments for patients.
- Received, recorded and filed medical payments by cash, and medical aid.
- Enhanced patient satisfaction with timely follow-ups and communication regarding their appointments and test results.
- Verified benefits and worked with medical aid companies to obtain payments.
- Aided with prescription refill requests.
- Managed inventory effectively to reduce waste while ensuring adequate stock levels for essential supplies at all times.
- Reduced errors in billing and medical aid claims processing by maintaining accurate patient records and staying updated on industry regulations.
- Entered procedure codes and diagnosis codes into medical billing software.
Project Coordinator
Rebasetsana Consulting
02.2019 - 03.2020
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Developed comprehensive project plans, outlining scopes, timelines, deliverables, and milestones.
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Maintained accurate documentation of all projects, facilitating efficient audits and future reference.
Education
Project Management
Torque IT
Johannesburg, South Africa 09.2015 - 09.2015
High School Diploma -
Hlomphanang High School
Pretoria 01.1990 - 12.1993
Skills
Time Management
Registration management
Inventory Control Expertise
Customer Service
Time Management
Timeline
Medical Office Administrator
Dr GDP Prinsloo
02.2021 - 11.2023
Project Coordinator
Rebasetsana Consulting
02.2019 - 03.2020
Project Management
Torque IT
09.2015 - 09.2015
High School Diploma -
Hlomphanang High School
01.1990 - 12.1993
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