Ingrid Josias
Western Cape,Dassenberg
Summary
Ambitious Beauty Salon owner with 27 years of experience in the Cosmetic industry providing high-quality beauty and holistic treatments. Provide continued levels of customer satisfaction through effective communication, proficient services and personalised treatments. Confident building positive rapport with diverse range of clients. Committed to driving business success through effective management and strategic partnerships.
Overview
13
13
years of professional experience
4
4
years of post-secondary education
Work History
Beauty Therapist & Salon owner
self-employed
Mamre, Western Cape, Western Cape
08.2019 - Current
- Assist in stress management with alternative therapies & massage techniques
- Provided exceptional customer service, ensuring repeat client bookings.
- Execute various basic & advance beauty skills/services enhancing clients' natural features.
- Promoted healthy skin care habits through educational consultations.
- Implemented hygienic practices to maintain a clean treatment space.
- Managed appointment scheduling efficiently, minimising wait times for clients.
- Collaborated with team members to organise successful promotional events.
- Adapt beauty treatments to address individual client needs.
- Increased business profit to 20% over the last year
Beauty therapy Trainer/Facilitator
Dermatech PTY LTD
Table View, Western Cape
01.2015 - 07.2018
- Achieved high engagement rates with innovative training techniques.
- Maintained meticulous records of each participant's progress throughout the course duration.
- Streamlined onboarding process for new hires by designing a robust orientation programme.
- Demonstrated exceptional communication skills when conveying complex concepts in simple terms.
- Fostered an environment conducive to learning through engaging and supportive coaching methods.
Beauty & Hair Salon Manager
Mankind Male Grooming Centre
Cape Town, Western Cape
01.2015 - 06.2018
- Implemented health and safety regulations to provide a safe working environment.
- Boosted retail sales through effective product displays and promotions.
- Coordinated staff schedules, optimising productivity and service delivery.
- Handled customer complaints professionally to ensure their satisfaction.
- Fostered strong relationships with suppliers, securing best products at competitive prices.
Spa/ Operation manager
Spaesthetics
Rivonia, Gauteng, Gauteng
07.2012 - 04.2013
- Maintained inventory control, reduced stock shortages.
- Delegated tasks efficiently to maximise productivity.
- Streamlined communication channels, enhanced internal information flow.
- Identified growth opportunities through comprehensive market research.
- Fostered a positive work environment with regular team-building activities.
- Optimised resource allocation for increased profits.
Education
UK - NVQ Level 3 & 4 Certificates - Assessors' & Internal Quality Assurance Qualification
White Rose Beauty Colleges - UK
Manchester, United Kingdom 01.2009 - 06.2011
Diploma of Higher Education - Beauty Therapy
International Academy of Health and Skin Care
Cape Town, Western Cape 01.1996 - 11.1997
Skills
- Responsible for general operations of business in order to make a profit
- Regulate bookings & ensuring client satisfaction
- Stock Control including ordering & payment of stock
- Building relations with clients, distributors & local business owners
- Knowledge of Anatomy & Physiology including related pathologies
- Knowledge of skin biology
Timeline
Beauty Therapist & Salon owner
self-employed
08.2019 - Current
Beauty therapy Trainer/Facilitator
Dermatech PTY LTD
01.2015 - 07.2018
Beauty & Hair Salon Manager
Mankind Male Grooming Centre
01.2015 - 06.2018
Spa/ Operation manager
Spaesthetics
07.2012 - 04.2013
UK - NVQ Level 3 & 4 Certificates - Assessors' & Internal Quality Assurance Qualification
White Rose Beauty Colleges - UK
01.2009 - 06.2011
Diploma of Higher Education - Beauty Therapy
International Academy of Health and Skin Care
01.1996 - 11.1997
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