Indreshni Prettirajh

Analysis and reporting of competitor activity and market trends.

Implementation and management of customer retention strategy

Measurement, record and control of the costs incurred to “save” clients

Daily communication with Management and Role players.

Assistance with Branch marketing plans and sales initiatives

Preparation and submission of commissions for radio removal sub-contractors

Achievement of targets as set out in departmental measurable objectives

Adhoc reporting and requests for assistance from staff, colleagues, and senior management

Assistance, coaching, counseling, and discipline of staff in terms of the company disciplinary policy where required

Ensure that all appointments or terminations are done in accordance with the DLA and company policy

Ensure that all direct reports have sufficient guidelines about job responsibilities, requirements and, company policy

Monitoring of staff performance on an ongoing basis

Monthly meetings with staff members and the recording of issues discussed

Ongoing training and assistance of existing staff members

Recruitment, induction, and training of new staff members

Management and control of costs and assets within the department

Monthly input for FIN Reviews

Preparation and management of effective leave plan

Weekly reporting on competitor activity and concerning market trends and suggestions for resolution of these issues

Weekly submission and analysis of KPI reports regarding the functioning of the department

Branch banking and Petty Cash

Provide timeous and accurate Management Information

Evaluating new credit requests and conducting client credit checks.

Managing and collecting debts from company debtors.

Setting up the terms of credit for new clients.

Negotiating payment plans.

Managing the collection of all payments and debts.

Responding to client inquiries.

Processing invoices.

Preparing statements and reports for the company accountant.

Apply excellent listening skills and probing techniques to establish relevant information to resolve the query

Deliver exceptional service that exceeds customers’ expectations through proactive, innovative, and appropriate solutions

Resolve all customer queries efficiently, and within agreed timelines.

Strive for excellence with every interaction

Treat every customer query call or request for assistance as a priority.

Complete a final courtesy call and or email on every single customer issue to ensure that the matter is resolved.

Training – Ensure all training is booked for Response Officers. Ensure the transport, ammunition is ordered, and Petty Cash arranged for the Refreshments.

Positive Incident – Capturing all Positive Incidents and doing the PR calls. Submitting Positive Incidents Charts for JHB South to the ROM.

Client Complaints and Client signboard requests.

Operational Monthly reports: GM Reports: Benchmarks, Staff in Service, JHB South OPS Organogram Chart and Performance Leading Indicators. RMD Reports: Complete daily reports of compliance stats, and record information accurately. Staff Dashboard, Crime Stats and RMD Benchmarks. Meeting deadlines

Operational Weekly reports: Weekly KPI, Staff Attrition, KM driven and liters of petrol used. Compiling, loading, and submitting sales lead.

Submission of monthly HR and skills information – Training, Warnings, Promotions, New Staff Recruit and Attrition.

Administrating Meetings, Taking & typing of minutes.

Managing of change control books, headcounts. (Recruit new staff, ensuring staff file is completed. Ensuring Response Officers are loaded on the system. Uniforms, PPE Kits, BP Covers, Neck protection and Equipment ordered and issued to the Response Officer. ID Cards ordering & issuing.

Terminations – processing all paperwork to salaries for terminations of the response officer (Exit Interviews and Termination Checklist). U19 forms to be completed. Ensure all equipment and Uniforms handed back to the company. Submitting headcounts request to the OPS Manager.