Indiana Nonhlanhla Mlambo-Mofokeng
Pretoria
Summary
Dynamic Control Room Operator with proven expertise at Tshwane University of Technology, excelling in incident response and team communication. Recognized for enhancing operational efficiency and safety compliance through effective leadership and critical thinking. Skilled in equipment maintenance and documentation procedures, ensuring seamless control room operations during high-pressure situations.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Control Room Operator
Tshwane University of Technology
Pretoria West
09.2002 - Current
- Supervisor: Mr. Joe Lehasasa.
- Contact no: 082-854-4293
- Monitored control room operations to ensure safety and efficiency.
- Coordinated communication between teams during critical incidents.
- Conducted regular equipment checks to maintain operational readiness.
- Responded quickly to alarms and notifications from control systems.
- Documented incidents and operational changes for reporting purposes.
- Responded quickly to alarms and system failures, taking appropriate action to resolve them promptly.
- Identified and reported abnormalities to supervisor for timely corrective actions.
- Delegated tasks to team members based upon individual strengths and expertise, leading to increase in productivity and workflows.
Control Room Operator
Court security Services
Pretoria
01.2000 - 08.2002
- Contact Person: Mr. Bezedenhout, J.
- Reason for Leaving: The company was dissolved.
- Monitored security camera feeds for incidents and irregularities.
- Coordinated emergency response with law enforcement and fire departments.
- Documented security events and prepared incident reports for review.
- Operated surveillance equipment to ensure optimal functionality and coverage.
- Communicated effectively with team members during high-pressure situations.
- Conducted routine inspections of facility access points and security systems.
- Provided customer service support related to security issues via telephone or email.
- Notified appropriate personnel of any suspicious activity or potential safety hazards observed on monitors.
- Provided support to other staff members regarding security protocols and procedures.
- Monitored and documented security guard activities, including patrol routes and times.
- Answered incoming calls from customers and provided assistance as needed.
- Investigated incidents involving unauthorized access to restricted areas.
Education
National Diploma - Security Management
UNISA
pretoria ,south Africa04-2024
Some College (No Degree) - Matric
Pretoria Central
07-2011
Skills
- Ethnics
- Leadership
- Communication
- Control room operations
- Incident response
- Documentation procedures
- Problem solving
- Equipment maintenance
- Team communication
- Critical thinking
- Safety compliance
- Incident reporting
- Dispatching
- Security camera monitoring
- Alarm management
- Multitasking Abilities
- Teamwork and collaboration
- Decision-making
- Continuous improvement
Training
- SA Situation
- Responsibility
- Drugs &Drug Trafficking Act
- Drugs &Crime
- Drug Identification
- Pro- Active Measures
VISION
to increase value and improve the operational efficiencies within the institution
Certification
- Occupational health and safety, office safety, and ergonomics
- Basic She Representative Course
- Incident Investigation Course
- Cengeance Enterprise Control Room Operator competency
- Computer basics
- First Aid Level 1 and 2
Timeline
Control Room Operator
Tshwane University of Technology
09.2002 - Current
Control Room Operator
Court security Services
01.2000 - 08.2002
National Diploma - Security Management
UNISA
Some College (No Degree) - Matric
Pretoria Central
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