Public Speaking
Inam Njaba
Customer Support Representative
Cape Town,WC
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
1
1
year of professional experience
2
2
Languages
Work History
Customer Service Representative
CCI South Africa
06.2023 - Current
- Responded to customer requests for products, services, and company information.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Education
High School Diploma -
Westville Secondary School
Port Elizabeth, South Africa 04.2001 -
Skills
- Research
- Computer Skills
- Policies and Procedures Adherence
- Adaptability and Flexibility
- Reading Comprehension
- Decision-Making
Interests
Timeline
Customer Service Representative
CCI South Africa
06.2023 - Current
High School Diploma -
Westville Secondary School
04.2001 -