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Inacio Serrao
Business And English Teacher
Summary
Accomplished educator and manager with a proven track record at E Teacher Group and JohnLydia Cc., adept in technology integration and fostering academic growth. Excelled in creating nurturing environments and enhancing customer satisfaction, demonstrating exceptional records management and motivational skills. Achieved significant advancements in learning outcomes and business performance through strategic planning and specialized support.
Overview
14
14
years of professional experience
Work History
Online Business & English Teacher
E Teacher Group
01.2022 - Current
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Designed and facilitated group projects to foster teamwork and problem-solving skills.
- Supported students in developing social skills through structured activities and positive reinforcement techniques.
- Prepared and implemented lesson plans covering required course topics.
- Supported student skill development in alignment with personal and academic goals.
- Implemented project-based learning activities that encouraged collaboration, critical thinking, and problem-solving skills among students.
Online Business English Teacher
Twenix
01.2019 - 12.2021
- Implemented differentiated instruction techniques to accommodate diverse learning styles within the classroom.
- Supported students in developing social skills through structured activities and positive reinforcement techniques.
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Provided one-on-one support for students with learning disabilities, enabling them to excel in their coursework.
- Enhanced learning experiences by incorporating specialized tools and resources tailored to the needs of special education students.
- Participated in professional development opportunities to stay current on educational trends and improve teaching skills continually.
Manager
JohnLydia Cc.
01.2011 - 01.2018
- Developed and implemented business strategies to achieve business goals and stay competitive.
- Managed and motivated employees to be productive and engaged in work.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Maintained professional, organized, and safe environment for employees and patrons.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Education
Bachelor of Arts - Applied Social Sciences -Psychology & Counselling
The South- African College of Applied Psychology
Pretoria, South Africa 04.2001 -
Higher Certificate - Counselling And Communication
The South-African College of Applied Psychology
Pretoria, South Africa 04.2001 -
Certificate - Teaching English As A Second Language (ESL)
Teach TEFL
Benoni, South Africa 04.2001 -
Skills
Testing administration
Technology Integration
Records Management
Special Needs Support
Academic advising
Academic advisement
Software
Microsoft Office 365
Microsoft Co-Pilot
Timeline
Online Business & English Teacher
E Teacher Group
01.2022 - Current
Online Business English Teacher
Twenix
01.2019 - 12.2021
Manager
JohnLydia Cc.
01.2011 - 01.2018
Bachelor of Arts - Applied Social Sciences -Psychology & Counselling
The South- African College of Applied Psychology
04.2001 -
Higher Certificate - Counselling And Communication
The South-African College of Applied Psychology
04.2001 -
Certificate - Teaching English As A Second Language (ESL)
Teach TEFL
04.2001 -