Summary
Overview
Work History
Education
Skills
Software
Timeline
Generic

Inacio Serrao

Business And English Teacher

Summary

Accomplished educator and manager with a proven track record at E Teacher Group and JohnLydia Cc., adept in technology integration and fostering academic growth. Excelled in creating nurturing environments and enhancing customer satisfaction, demonstrating exceptional records management and motivational skills. Achieved significant advancements in learning outcomes and business performance through strategic planning and specialized support.

Overview

14
14
years of professional experience

Work History

Online Business & English Teacher

E Teacher Group
01.2022 - Current
  • Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
  • Designed and facilitated group projects to foster teamwork and problem-solving skills.
  • Supported students in developing social skills through structured activities and positive reinforcement techniques.
  • Prepared and implemented lesson plans covering required course topics.
  • Supported student skill development in alignment with personal and academic goals.
  • Implemented project-based learning activities that encouraged collaboration, critical thinking, and problem-solving skills among students.

Online Business English Teacher

Twenix
01.2019 - 12.2021
  • Implemented differentiated instruction techniques to accommodate diverse learning styles within the classroom.
  • Supported students in developing social skills through structured activities and positive reinforcement techniques.
  • Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
  • Provided one-on-one support for students with learning disabilities, enabling them to excel in their coursework.
  • Enhanced learning experiences by incorporating specialized tools and resources tailored to the needs of special education students.
  • Participated in professional development opportunities to stay current on educational trends and improve teaching skills continually.

Manager

JohnLydia Cc.
01.2011 - 01.2018
  • Developed and implemented business strategies to achieve business goals and stay competitive.
  • Managed and motivated employees to be productive and engaged in work.
  • Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Accomplished multiple tasks within established timeframes.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

Education

Bachelor of Arts - Applied Social Sciences -Psychology & Counselling

The South- African College of Applied Psychology
Pretoria, South Africa
04.2001 -

Higher Certificate - Counselling And Communication

The South-African College of Applied Psychology
Pretoria, South Africa
04.2001 -

Certificate - Teaching English As A Second Language (ESL)

Teach TEFL
Benoni, South Africa
04.2001 -

Skills

Testing administration

Software

WordPress Content Management System

Microsoft Office 365

Microsoft Co-Pilot

Timeline

Online Business & English Teacher

E Teacher Group
01.2022 - Current

Online Business English Teacher

Twenix
01.2019 - 12.2021

Manager

JohnLydia Cc.
01.2011 - 01.2018

Bachelor of Arts - Applied Social Sciences -Psychology & Counselling

The South- African College of Applied Psychology
04.2001 -

Higher Certificate - Counselling And Communication

The South-African College of Applied Psychology
04.2001 -

Certificate - Teaching English As A Second Language (ESL)

Teach TEFL
04.2001 -

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Inacio SerraoBusiness And English Teacher