Summary
Overview
Work History
Education
Skills
Timeline
BusinessAnalyst
Ina Botha

Ina Botha

Administrator
Cape Town

Summary

Dynamic administrator with proven expertise in office management and customer service at Multi Connect Infrastructure. Skilled in bookkeeping and events coordination, I enhanced operational efficiency and client satisfaction through effective decision-making and team leadership. Committed to maintaining confidentiality and streamlining processes for optimal performance.

Overview

31
31
years of professional experience

Work History

Administrator

Multi Connect Infrastructure (Pty) Ltd
12.2021 - Current
  • Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
  • Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
  • Maintained personnel records and updated internal databases to support document management.
  • Established an organized filing system that streamlined document retrieval and reduced misplaced files.
  • Bookkeeping - Sage
  • Payroll recording and sending to accountant
  • Health and Safety - Legal Liability officer

Cousellor

A Woman With a Vision Foundation
05.2009 - Current
  • Utilized motivational interviewing techniques to encourage positive change in clients'' lives.
  • Improved client satisfaction through consistent communication, empathy, and understanding of their unique challenges.
  • Guided clients in developing skills and strategies for dealing with problems.
  • Maintained accurate documentation of client interactions, assessments, and progress notes for effective case management.

Secretary to the General Manager

Familylife
01.2002 - 12.2009
  • Ensured compliance with venue guidelines and regulations, minimizing risk of disruptions or penalties during events.
  • Selected appropriate venues based on event requirements, budget constraints, and location preferences.
  • Implemented effective attendee feedback collection methods to continuously improve conference experiences.
  • Maintained detailed records of conference planning activities, streamlining future coordination efforts.
  • Managed budgets effectively to optimize resource allocation without compromising event standards.
  • Enhanced conference attendee experience by meticulously coordinating logistics and event schedules.
  • Provided exceptional customer service to conference attendees, addressing inquiries promptly and efficiently.
  • Streamlined registration processes for increased efficiency and reduced wait times for attendees.
  • Coordinated seamless audio-visual setups, ensuring uninterrupted presentations and smooth transitions between speakers.
  • Liaised with catering services providing diverse menu options that catered to various dietary restrictions of attendees.
  • Coordinated schedules and timelines for events.
  • Brainstormed and implemented creative event concepts and themes.
  • Managed event logistics and operations.
  • Managed administrative logistics of events planning, event booking, and event promotions.
  • Trained and supervised event staff to complete tasks on time.
  • Maintained accurate documentation of company policies and procedures for easy reference by all employees.
  • Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
  • Managed human resources functions, including hiring, onboarding, and employee evaluations for optimal team performance.

Receptionist /Accounting Bookkeeper

La Fregate Hotel & Restaurant
04.2001 - 09.2001
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Responded to inquiries from callers seeking information.
  • Resolved customer problems and complaints.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Managed multiple tasks and met time-sensitive deadlines.

Receptionist Administrator

David Landaw and Partners
06.2000 - 03.2001
  • Answered incoming calls, directing clients to individuals addressing specific needs.
  • Handled complaints and questions, and re-directed calls to other team members.
  • Boosted company image by providing friendly, professional, and timely assistance to all visitors, clients, and vendors.
  • Enhanced customer satisfaction by efficiently managing incoming calls and directing them to appropriate departments.

Hotel Receptionist

Hilton Hotel
08.1999 - 05.2000
  • Collected room deposits, fees, and payments.
  • Managed cash transactions accurately, maintaining proper financial records for the reception area.
  • Enhanced guest satisfaction by efficiently managing check-ins and check-outs at the hotel reception.
  • Provided exceptional customer service for a memorable stay, addressing guest inquiries and resolving issues promptly.
  • Maintained a professional appearance of the front desk area by keeping it clean, organized, and well-stocked with necessary supplies.
  • Boosted guest loyalty with attentive assistance, personalized recommendations, and genuine interactions.
  • Developed strong rapport with guests through active listening, empathetic responses, and consistent follow-up on requests or concerns.
  • Collaborated with housekeeping staff to ensure timely room availability and cleanliness for incoming guests.
  • Preserved guest privacy and security through strict adherence to data protection policies when handling personal information or payment details.

Administrator

Van Der Spuy & Vennote
01.1997 - 07.1999
  • Enhanced the efficiency of the conveyancing process by diligently managing documents and organizing client files.
  • Prepared legal documents such as contracts, transfers, and mortgage deeds, ensuring accuracy and compliance with relevant regulations.
  • Assisted senior conveyancers in managing caseloads, increasing overall team productivity and timely completion of transactions.

Conveyancing Secretary

Stols Van Heerden Attorneys
01.1994 - 12.1996
  • Maintained detailed records of all correspondence, documentation, and transaction details for future reference and audit purposes.
  • Facilitated clear communication between all parties involved in property transactions to minimize misunderstandings and delays.
  • Provided backup support to receptionists when needed, contributing to a positive office environment through excellent customer service skills.
  • Produced legal documents such as briefs, pleadings and appeals.
  • Assisted attorneys with reviewing and organizing witness reports.

Education

No Degree - Secretarial Diploma

Technikon Pretoria
Pretoria
04.2001 -

High School Diploma -

Goudrand High School
Randfontein, South Africa
04.2001 -

Skills

Office administration

Timeline

Administrator

Multi Connect Infrastructure (Pty) Ltd
12.2021 - Current

Cousellor

A Woman With a Vision Foundation
05.2009 - Current

Secretary to the General Manager

Familylife
01.2002 - 12.2009

No Degree - Secretarial Diploma

Technikon Pretoria
04.2001 -

High School Diploma -

Goudrand High School
04.2001 -

Receptionist /Accounting Bookkeeper

La Fregate Hotel & Restaurant
04.2001 - 09.2001

Receptionist Administrator

David Landaw and Partners
06.2000 - 03.2001

Hotel Receptionist

Hilton Hotel
08.1999 - 05.2000

Administrator

Van Der Spuy & Vennote
01.1997 - 07.1999

Conveyancing Secretary

Stols Van Heerden Attorneys
01.1994 - 12.1996

Similar Profiles

CREATE PROFILE
Ina BothaAdministrator