Ina Botha
Administrator
Cape Town
Summary
Dynamic administrator with proven expertise in office management and customer service at Multi Connect Infrastructure. Skilled in bookkeeping and events coordination, I enhanced operational efficiency and client satisfaction through effective decision-making and team leadership. Committed to maintaining confidentiality and streamlining processes for optimal performance.
Overview
31
31
years of professional experience
Work History
Administrator
Multi Connect Infrastructure (Pty) Ltd
12.2021 - Current
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
- Maintained personnel records and updated internal databases to support document management.
- Established an organized filing system that streamlined document retrieval and reduced misplaced files.
- Bookkeeping - Sage
- Payroll recording and sending to accountant
- Health and Safety - Legal Liability officer
Cousellor
A Woman With a Vision Foundation
05.2009 - Current
- Utilized motivational interviewing techniques to encourage positive change in clients'' lives.
- Improved client satisfaction through consistent communication, empathy, and understanding of their unique challenges.
- Guided clients in developing skills and strategies for dealing with problems.
- Maintained accurate documentation of client interactions, assessments, and progress notes for effective case management.
Secretary to the General Manager
Familylife
01.2002 - 12.2009
- Ensured compliance with venue guidelines and regulations, minimizing risk of disruptions or penalties during events.
- Selected appropriate venues based on event requirements, budget constraints, and location preferences.
- Implemented effective attendee feedback collection methods to continuously improve conference experiences.
- Maintained detailed records of conference planning activities, streamlining future coordination efforts.
- Managed budgets effectively to optimize resource allocation without compromising event standards.
- Enhanced conference attendee experience by meticulously coordinating logistics and event schedules.
- Provided exceptional customer service to conference attendees, addressing inquiries promptly and efficiently.
- Streamlined registration processes for increased efficiency and reduced wait times for attendees.
- Coordinated seamless audio-visual setups, ensuring uninterrupted presentations and smooth transitions between speakers.
- Liaised with catering services providing diverse menu options that catered to various dietary restrictions of attendees.
- Coordinated schedules and timelines for events.
- Brainstormed and implemented creative event concepts and themes.
- Managed event logistics and operations.
- Managed administrative logistics of events planning, event booking, and event promotions.
- Trained and supervised event staff to complete tasks on time.
- Maintained accurate documentation of company policies and procedures for easy reference by all employees.
- Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
- Managed human resources functions, including hiring, onboarding, and employee evaluations for optimal team performance.
Receptionist /Accounting Bookkeeper
La Fregate Hotel & Restaurant
04.2001 - 09.2001
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Managed multiple tasks and met time-sensitive deadlines.
Receptionist Administrator
David Landaw and Partners
06.2000 - 03.2001
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Handled complaints and questions, and re-directed calls to other team members.
- Boosted company image by providing friendly, professional, and timely assistance to all visitors, clients, and vendors.
- Enhanced customer satisfaction by efficiently managing incoming calls and directing them to appropriate departments.
Hotel Receptionist
Hilton Hotel
08.1999 - 05.2000
- Collected room deposits, fees, and payments.
- Managed cash transactions accurately, maintaining proper financial records for the reception area.
- Enhanced guest satisfaction by efficiently managing check-ins and check-outs at the hotel reception.
- Provided exceptional customer service for a memorable stay, addressing guest inquiries and resolving issues promptly.
- Maintained a professional appearance of the front desk area by keeping it clean, organized, and well-stocked with necessary supplies.
- Boosted guest loyalty with attentive assistance, personalized recommendations, and genuine interactions.
- Developed strong rapport with guests through active listening, empathetic responses, and consistent follow-up on requests or concerns.
- Collaborated with housekeeping staff to ensure timely room availability and cleanliness for incoming guests.
- Preserved guest privacy and security through strict adherence to data protection policies when handling personal information or payment details.
Administrator
Van Der Spuy & Vennote
01.1997 - 07.1999
- Enhanced the efficiency of the conveyancing process by diligently managing documents and organizing client files.
- Prepared legal documents such as contracts, transfers, and mortgage deeds, ensuring accuracy and compliance with relevant regulations.
- Assisted senior conveyancers in managing caseloads, increasing overall team productivity and timely completion of transactions.
Conveyancing Secretary
Stols Van Heerden Attorneys
01.1994 - 12.1996
- Maintained detailed records of all correspondence, documentation, and transaction details for future reference and audit purposes.
- Facilitated clear communication between all parties involved in property transactions to minimize misunderstandings and delays.
- Provided backup support to receptionists when needed, contributing to a positive office environment through excellent customer service skills.
- Produced legal documents such as briefs, pleadings and appeals.
- Assisted attorneys with reviewing and organizing witness reports.
Education
No Degree - Secretarial Diploma
Technikon Pretoria
Pretoria 04.2001 -
High School Diploma -
Goudrand High School
Randfontein, South Africa 04.2001 -
Skills
Office administration
Customer service
MS office
Administrative support
Staff management
Office management
Decision-making
Mail handling
Team building and leadership
Events coordination
Bookkeeping
Timeline
Administrator
Multi Connect Infrastructure (Pty) Ltd
12.2021 - Current
Cousellor
A Woman With a Vision Foundation
05.2009 - Current
Secretary to the General Manager
Familylife
01.2002 - 12.2009
No Degree - Secretarial Diploma
Technikon Pretoria
04.2001 -
High School Diploma -
Goudrand High School
04.2001 -
Receptionist /Accounting Bookkeeper
La Fregate Hotel & Restaurant
04.2001 - 09.2001
Receptionist Administrator
David Landaw and Partners
06.2000 - 03.2001
Hotel Receptionist
Hilton Hotel
08.1999 - 05.2000
Administrator
Van Der Spuy & Vennote
01.1997 - 07.1999
Conveyancing Secretary
Stols Van Heerden Attorneys
01.1994 - 12.1996