Imran Khan
Customer Care & Logistics Head Africa
City of Johannesburg
Summary
Accomplished Senior Supply Chain Professional with expertise in Demand/Supply Planning, Customer Care, and Logistics driving business success through the S&OP process. Exceptional organizational skills and ability to effectively manage competing priorities while maintaining a positive outlook. Proven track record of overcoming challenges in the supply chain field, demonstrating strong problem-solving abilities and a proactive approach. Recognized for adaptability, creativity, and a results-driven mindset, dedicated to making impactful contributions towards achieving organizational objectives.
Overview
19
19
years of professional experience
Work History
Customer Care and Logistics Head
Mars Middle East Africa
01.2023 - Current
- Own the logistics cost budget for freight, warehousing and distribution
- Management of the day-to-day operational services provided by the 3PL(s)
- Managing the inventory controlling processes and tracking to ensure full alignment
- To understand the requirements of DQM (Distribution Quality Management) within the 3PL environment
- Develop and drive the cost efficiency continuous improvement plans for the business unit – aligned with customers, sales, warehousing, transportation, and factories
- Implementation of Mars QMP (Quality Management Process Framework)
- Drive & support adherence to core processes that impact QMP at the 3PL i.e. traceability, recall, PRIMP, hold and release and non-conformance management
- Manage the order to invoice process, ensuring accuracy and efficiency
- Responsible for customer engagement with regards to operational supply, as well as strategic customer facing / collaboration initiative
- Ensuring all material & customer master data is managed accurately.
- Managing processes & relationships with all relevant stakeholders, both internal & external
- Driving all appropriate business reporting requirements as designed.
- Driving a culture and process of continuous improvement across the department and in collaboration with the 3PL (& other logistics partners)
- Responsible for team(s) development and strategies
Planning Manager
MARS Multisales
02.2020 - 12.2022
- Responsible for all Demand / Supply Planning and Master Data functions with a total of 5 direct reports.
- My responsibilities include delivering an accurate demand forecast for the market, in collaboration with sales, marketing and finance that supports excellent customer service and optimised inventory levels, whilst leading a highly engaged and talented team.
- Responsible of > 450 skus - (ZAR1.6 Bio) across Southern Africa.
- Own the cross functional demand planning process for the business unit delivering accuracy, efficiency, continuous improvement and one set of numbers for the business.
- Facilitate the demand management review as part of the S&OP process.
- Ensure appropriate stock levels are in place to meet agreed business objectives and support excellent CSL through robust supply planning.
- Lead and motivate a team of associates to deliver supply chain KPIs.
- In addition to the above I lead the line manager and director forum strategic objectives for the business.
- Key Achievements: Roll out of John Galt Demand Planning System in 2020.
- Improvement in forecasting accuracy from 66% to 72% YTD.
- Improvement in Gallup engagement scores (Measuring in engagement with teams).
- Process management in terms of supply planning best practices.
Head of Demand Planning
Nestle South Africa
04.2018 - 02.2020
- Responsible for demand planning across 10 business units within Nestle.
- Responsible for demand planning processes with 23 African countries > 900 skuʼs (12 bio ZAR).
- Managing operations between demand and supply planning and business Partners (Technical and Production, Business units and Sales functions).
- Building and motivating a team of demand planners to continuously improve quality of demand plans.
- Ensuring new product forecasting is improved and creating visibility on timelines for Senior Leadership teams.
- Improving forecasting accuracy by locations and distribution points.
- Creating visibility on risk and opportunities with tactical demand plans.
- Key Achievements: Integration of 17 African countries into Nestle South Africa in 2018.
- Ensuring directionally Nestle is planned on one number principle - Demand plan translation into Sales targets.
- Roll out of SAS forecasting (forecasting tool to support commercial decision for the business ensuring trade and marketing spend is used optimally to drive sales efficiently.
- Over 75% forecast accuracy for Nestle South Africa in 2018.
Category Demand and Supply Planning Manager
Nestle South Africa
08.2014 - 04.2018
- Lead the Demand and Supply Planning team in the effective application of best practices and efficient processes, to ensure that finished goods are available to meet customer demand at the right stock level with the high freshness whilst minimizing cost.
- To ensure synchronized and efficient carrying out of planning cycles, performance measurements and key meetings in both demand and supply processes for my category.
- To ensure integration of the Demand & Supply Planning processes in other Supply Chain departments, Factory and Generating Demand within the corresponding Category.
- Increase speed to market through effective coordination of Innovation and Renovation execution.
- Key Achievements: Improvements in Demand Planning Process in Dairy / Food Business Units to achieve an overall Demand Plan Accuracy of 79.5%.
- Using Clean Based history and Statistical Techniques.
- Focusing on Volume Drivers.
- Improvement in Supply Planning.
- Effective management of raw material (milk) to ensure a 99.5% Case Fill Rate for Dairy BU as well as actively steering milk sourcing within the region.
- Reducing Finished Goods by approximately 10 days for the Cocoa Malt Beverage Business Unit.
- Ensuring stock policy is maintained and adhered to for each Business Unit.
Supply Chain Planning Manager
Novartis
06.2013 - 07.2014
- Responsible for all Demand and Supply Planning activities.
- Ensuring internal controls and compliance.
- On time and effective resolution of customer queries.
- Key Achievements: 99.5% Case Fill Rate.
- No out of stock on life saving drugs.
- Embedded an S&OP Process in the market.
Group Planning Analyst
EDCON
07.2012 - 05.2013
- Develop tools and reports that provide the business with an effective framework to make and execute decisions.
- Communicate appropriately to all levels within the business, the risk and opportunities within product and location plans.
- Execute projects and Ad hoc requests effectively.
Various demand and supply planning roles
Edcon and Nestle South Africa
10.2006 - 06.2012
- Time spent between 2006 - 2012 planning numerous roles with Nestle and Edcon both in demand and supply planning.
- This has given me exposure to different areas in the business as well as the exposure to work with different personalities.
Education
BS.c - Mathematics and Applied Mathematics
University of Witwatersrand
Skills
- S&OP process facilitator
- Proficient in demand forecasting
- Inventory management expertise
- Business Capacity Scenarios
- System implementation expertise
- Experienced in project coordination
- Microsoft Office proficient
- Proficient in SAP
- Skilled in predictive analysis
- Experienced in SAS-based forecasting
Interests
Hiking
Travelling
Sports
Timeline
Customer Care and Logistics Head
Mars Middle East Africa
01.2023 - Current
Planning Manager
MARS Multisales
02.2020 - 12.2022
Head of Demand Planning
Nestle South Africa
04.2018 - 02.2020
Category Demand and Supply Planning Manager
Nestle South Africa
08.2014 - 04.2018
Supply Chain Planning Manager
Novartis
06.2013 - 07.2014
Group Planning Analyst
EDCON
07.2012 - 05.2013
Various demand and supply planning roles
Edcon and Nestle South Africa
10.2006 - 06.2012
BS.c - Mathematics and Applied Mathematics
University of Witwatersrand
Similar Profiles
Chantal TempletonChantal Templeton
General Manager – Mars Middle East and Africa at MARS MIDDLE EAST AND AFRICAGeneral Manager – Mars Middle East and Africa at MARS MIDDLE EAST AND AFRICA
NEIDE FAGIMANEIDE FAGIMA
Sales Administrator at NTT DATA Middle East and AfricaSales Administrator at NTT DATA Middle East and Africa
Alexey BykovAlexey Bykov
Leader, UAE, Gulf, Levant, Pakistan, LIXIL IMEA at LIXIL IMEA (India, Middle East, Africa)Leader, UAE, Gulf, Levant, Pakistan, LIXIL IMEA at LIXIL IMEA (India, Middle East, Africa)
Shamendran SubramoneyShamendran Subramoney
End User Support Specialist for Sub Sahara Africa at EpirocEnd User Support Specialist for Sub Sahara Africa at Epiroc
Zothani ZuluZothani Zulu
Learnership IT Support and Stock Delivery at TransUnionLearnership IT Support and Stock Delivery at TransUnion