Immanuel Shahonya
Waiter
14 Grey Cottage, Hout Bay, Cape Town
Summary
Motivation I am a self-motivated individual that accepts challenges easily. I enjoy working in a team as well as individually. I believe in working towards building a career that affers a scope for potential growth.
Overview
11
11
years of professional experience
1
1
year of post-secondary education
Work History
Waiter/Barista
MICAFFE
Cape Town
03.2023 - 05.2023
- Monitored supply levels at counter and maintained customer areas to meet typical demands.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
Waiter
Balena Blu
Cape Town
11.2021 - 01.2023
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Used cash registers and credit card machines to cash out customers.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
Runner
Chapman's Peak Hotel
Cape Town
12.2016 - 03.2020
- Delivered correct food items to tables according to order documentation.
- Directly interacted with customers at each location to build loyalty.
- Maintained accurate logs of all deliveries and trips.
- Maintained speed of service for food orders while minimizing errors and complaints.
Salesman
Fish On The Rocks
Cape Town
01.2012 - 01.2015
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Increased sales by offering advice on purchases and promoting additional products.
- Upheld high standards of customer service by promoting and upselling new products and services.
Education
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Hout Bay High School
National Senior Certificate - Business
College of Cape Town
Cape Town 06.2018 - 07.2019
Skills
NationalityNamibianMarital Status : Single
Home Language : English
Other Language :Afrikaans
Dependants : NoneHealth : ExcellentExceptional customer service
Point of sale operation
Menu memorization
Fluent in [English]
Excellent math skills
Table setting knowledge
Sales expertise
Excellent memory
Opening and closing duties
Exceptional customer service
Ordering procedures
[GAAP] POS system
Accomplishments
- Promoted to be head waiter after 6 months at Balena blu.
Timeline
Waiter/Barista
MICAFFE
03.2023 - 05.2023
Waiter
Balena Blu
11.2021 - 01.2023
National Senior Certificate - Business
College of Cape Town
06.2018 - 07.2019
Runner
Chapman's Peak Hotel
12.2016 - 03.2020
Salesman
Fish On The Rocks
01.2012 - 01.2015
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Hout Bay High School