IMMACULATE MVUMA
Johannesburg,GP
Summary
Agile and adaptable staff leader with proven work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling, and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction. Dedicated and customer focused with a passion for delivering exceptional dining experience. Eager to contribute my skills and enthusiasm. I thrive in dynamic settings where effective communication is paramount.
Overview
10
10
years of professional experience
Work History
FOOD AND BEVERAGE FLOOR MANAGER
JOYJOZI SANDTON
03.2021 - Current
- Managed store inventory and stock levels to maintain availability of products.
- Improved customer satisfaction by addressing and resolving concerns promptly and efficiently.
- Developed and implemented floor plans and layouts to maximize customer satisfaction and sales.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Oversaw supply restocking, area cleaning, and product organization.
- Made personal recommendations for customers by sharing product knowledge and demonstrating product.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult
- Performed closing procedures three times weekly by balancing cash drawers and reconciling credit card transactions.
- Managed daily store operations for smooth functioning and achieving sales targets.
- Created an inclusive workplace atmosphere that fostered teamwork among employees of diverse backgrounds.
- Completed efficient daily opening and closing processes to prepare teams and maintain optimal financial controls.
- Developed staff scheduling plans that ensured adequate coverage during peak hours without compromising on service quality.
- Coordinated with other departments to ensure seamless workflow across all areas of the store operations
- Negotiated with suppliers for better pricing, resulting in cost savings without compromising quality.
- Ensured customer satisfaction by swiftly resolving complaints and inquiries.
- Managed staff scheduling to cover peak times effectively without overstaffing.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Cultivated positive rapport with fellow employees to boost company morale and promote customer retention.
- Enhanced team performance through regular training, mentoring, and constructive feedback.
- Promoted sales with aggressive targets and clear goal attainment strategies for individual employees and teams.
HEAD WAITER
MARBLE RESTAURANT
01.2018 - 01.2021
- Assisted restaurant manager with daily operations of the restaurant.
- Assisted Hosts in ensuring we have a set floor plan and all guests sitting reservations are met.
- Greeting and escorting guests to their reserved allocated tables.
- Offering wine and menu recommendations while fully explaining potential allergies and dietary information.
- Ensuring accuracy of all food and beverages prior to putting them through on POS.
- Striving to maximize revenue while maintaining a very high profile at all times.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables to ensure smooth operations among the team
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Always following all company guidelines,policies,protocols including sanitation procedures.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Banquet Server/Waitress
THE HOUGHTON HOTEL
04.2014 - 12.2017
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
- Set up banquet tables and chairs based on event requirements.
- Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
- Completed post-event tasks such as cleaning, breakdown, and inventory management to prepare for future banquets efficiently.
- Assisted in setting up the event space, ensuring proper table arrangements and placement of utensils for seamless guest experience.
- Provided friendly, courteous service to create memorable moments for guests,maintaining a polite and friendly demeanor.
- Worked with banquet manager to coordinate event set up and schedule.
- Answered guest questions about event plans and food service choices.
- Responded to guest inquiries and requests promptly and courteously.
- Handled special dietary requests, ensuring all guests received appropriate meals according to their preferences or restrictions.
- Adapted to last-minute changes in event schedules or requirements, effectively modifying plans and maintaining service quality without any negative impact on guest experience.
- Received praise from management for consistently exhibiting a positive attitude towards work responsibilities despite long shifts or demanding schedules often associated with the industry.
- Efficiently resolved guest complaints using excellent problem-solving skills resulting in satisfied customers who continued attending future events at the venue.
- Inspected dishes and utensils for cleanliness.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Education
High School Diploma -
NORTHLEA HIGH SCHOOL
ZIMBABWE11.2005
Skills
- Wine and food pairing
- Customer Relations\excellent communication skills
- POS Systems\Attention to detail
- Conflict Resolution\Time management
- Fine dining etiquette
- Sales Development and Upselling skills
- Promotions and Events
- Sales Training and team work
- Food safety procedures
- Teamwork and Collaboration
- Decision-Making\Adaptability
- Goal Setting\Self driven
- Staff Development\Strategic planning
Languages
English
Intermediate (B1)
Timeline
FOOD AND BEVERAGE FLOOR MANAGER
JOYJOZI SANDTON
03.2021 - Current
HEAD WAITER
MARBLE RESTAURANT
01.2018 - 01.2021
Banquet Server/Waitress
THE HOUGHTON HOTEL
04.2014 - 12.2017
High School Diploma -
NORTHLEA HIGH SCHOOL
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