Iman Petersen
Visa Operations Officer
Cape Town
Summary
A driven and adaptable professional with 7+ years of administrative experience and a strong background in customer service and office operations. Skilled in managing competing priorities, delivering accurate data, and supporting seamless workflows. Recognized for initiative, attention to detail, and a commitment to continuous learning and professional development.
Overview
9
9
years of professional experience
10
10
years of post-secondary education
2
2
Languages
Work History
Visa Operations Officer
VFS Global
CT
04.2024 - Current
- Serve as a key operations team member, ensuring accuracy and efficiency in handling sensitive documents and biometric data for visa applicants on behalf of the partner government.
- Contributed to smoother onboarding by creating in-house training materials for new hires covering submission, biometrics, and data capturing procedures.
- Manage applicant enquiries through email, offering timely assistance and helping to ease the administrative load on the management team.
- Appointed as the office’s Environment, Health & Safety Officer for 2025, ensuring compliance with internal safety protocols.
- Support the end-to-end visa application process, including document verification, biometric data capture, and accurate system entry in line with compliance standards.
- Handle daily reconciliation and generate reports to ensure accurate tracking of application processing and office performance
Teachers Assistant
Plumstead High School
CT
06.2021 - 06.2023
- Assisted exam invigilation.
- Provided administrative support, including organizing learning resources and assisting with report writing.
- Provided stimulating learning environments, motivating students to engage with class activities and reach their potential.
- Assisted educators with marking exam scripts and met timely deadlines.
- Part-time bases
Data Capturer
Clarion Events
CT
01.2020 - 01.2021
- Cooperate with Portfolio Directors to analyze data for correction on the system.
- Work hand in hand with senior developers on sales pipelines.
- Created and maintained spreadsheets using Excel.
- Examined the data and invoices to detect and rectify deficiencies or errors.
- Contract Expired
Beauty Therapist
Hello Gorgeous
CT
01.2019 - 01.2020
- Uploaded consultation forms and related documents onto computer system.
- Provided professional advice and product recommendations at client consultations.
- Boosted sales by providing exceptional service and maintaining positive, friendly attitude.
- Company Sold
Data Research and Capturer
Oil & Gas Council
CT
01.2016 - 01.2020
- Coordinate with business management to determine research objectives according to business needs.
- Conducted deep research into project topics as directed.
- Contributed to data capture, storage, and forecasting for analysis projects.
- Part-time bases
- Retrenched
Education
Higher Certificate - Supervisory Management
University of South Africa
CT 02.2025 - Current
Education -
Cape Peninsula University of Technology
CT 01.2020 - 01.2023
Diploma - Beauty Specialist
College Of Cape Town
CT 01.2018 - 12.2019
Matric -
Wittebome High School
CT 01.2011 - 12.2015
Skills
- Administration
- Critical Thinking
- Problem Solving
- Attention to Detail
- Resilience
- Adaptability
INTERESTS
- Knitting
- Gardening
- Gaming
Timeline
Higher Certificate - Supervisory Management
University of South Africa
02.2025 - Current
Visa Operations Officer
VFS Global
04.2024 - Current
Teachers Assistant
Plumstead High School
06.2021 - 06.2023
Education -
Cape Peninsula University of Technology
01.2020 - 01.2023
Data Capturer
Clarion Events
01.2020 - 01.2021
Beauty Therapist
Hello Gorgeous
01.2019 - 01.2020
Diploma - Beauty Specialist
College Of Cape Town
01.2018 - 12.2019
Data Research and Capturer
Oil & Gas Council
01.2016 - 01.2020
Matric -
Wittebome High School
01.2011 - 12.2015
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