Imaan Jacobs
Cape Town
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
1
1
year of professional experience
Work History
Customer Service Agent
Takealot
08.2024 - Current
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Streamlined communication processes for improved information exchange between customers and team members.
Customer Service Agent
Khusela Debt Mangement
01.2024 - 06.2024
- Addressed customer account discrepancies and concerns.
- Utilized strong problem-solving skills to quickly identify and address customer issues.
- Contributed to achieving company goals by consistently meeting or exceeding performance metrics.
- Assisted in training new hires, sharing best practices for effective customer service delivery.
Education
No Degree - Comupter Literacy
Master Mind Foundation
Cape Town, South Africa01-2024
No Degree -
Heideveld Senior Secondary School
Cape Town, South Africa01-2023
Skills
- Customer service
- Time management
- Reliability and punctuality
- Adaptability and flexibility
Timeline
Customer Service Agent
Takealot
08.2024 - Current
Customer Service Agent
Khusela Debt Mangement
01.2024 - 06.2024
No Degree - Comupter Literacy
Master Mind Foundation
No Degree -
Heideveld Senior Secondary School
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