IMAAN AKHALWAYA

• Rapidly promoted from Receptionist to Travel Consultant within a year at One Stop Travel & Tours, demonstrating exceptional aptitude and commitment.

• Initiated comprehensive training in July 2023 and swiftly progressed to managing bookings within two weeks.

• Expertly arranged travel itineraries to a diverse array of destinations including Mauritius, Seychelles, Zanzibar, and Europe, showcasing versatility and geographical knowledge.

• Consistently delivered outstanding customer service by embodying kindness, friendliness, and patience, ensuring client satisfaction and loyalty.

• Developed travel itineraries for clients based on budgets and client needs.
• Handled travel arrangements for groups, couples, executives and special needs clients.
• Exceeded customer service satisfaction standards by understanding and anticipating clients' expectations.
• Maintained accurate records of bookings, payments, and client information for smooth operations and future reference.
• Kept abreast of all airline rules, regulatory requirements and industry standards when scheduling travel arrangements.
• Organized trips for individual, family and business travelers.
• Educated clients on destination-specific considerations such as customs regulations, local attractions, or cultural norms to enhance their overall experience abroad.
• Worked closely with clients to understand unique needs and meet specific travel desires.

• Efficiently managed high-volume multi-line phone system at One Stop Travel & Tours Head Office, ensuring timely and accurate communication.

• Entrusted with the critical task of dispatching and receiving packages, demonstrating meticulous attention to detail with sensitive documents.

• Cultivated a reputation for accuracy and precision in all administrative duties, enhancing office productivity and client satisfaction.

• Consistently delivered exceptional customer service, both in-person and telephonically, fostering a welcoming and professional office environment.

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Responded to inquiries from callers seeking information.
• Answered phone promptly and directed incoming calls to correct offices.
• Kept reception area clean and neat to give visitors positive first impression.

• Managed and reconciled customer accounts as a proficient Debtor's Clerk, ensuring accurate financial transactions and record-keeping.

• Demonstrated exceptional customer service skills and professionalism as a part-time Receptionist, adeptly handling calls and operating the office switchboard.

• Cultivated the ability to work effectively under pressure through consistent customer interactions and multitasking demands.

• Proficient in data entry and document management systems.

• • Proficient in managing high-pressure environments and enhancing customer engagement at Akhalwaya's Delights.
• • Developed strong communication skills through consistent customer interactions.
• • Gained valuable experience in food preparation and service.
• • Demonstrated accuracy in cash drawer management and financial transactions.
• • Actively promoted products and informed customers about current promotions.
• • Efficiently packaged customer orders ensuring quality service.