Coaching and Mentoring
Ilze Solomon
Human Resource
Cape Town,WC
Summary
Able to work in a busy and varied role that requires good attention to detail Customer Relations Management. Employee Engagement Training and Development Placement & Onboarding Stakeholder management. Strategy formulation and impementation. Team Building Strong interpersonal skills Resourceful and driven Ability to work effectively in teams Ability to simplify a difficult process Skills Development Reporting BBBEE Reporting ILZE SOLOMON Goal-oriented Human Resources Specialist with 9 years of experience in training protocol development and policy implementation. Strong financial acumen with demonstrated success in budget development and adherence. Accomplished in analyzing company needs and developing long-term solutions to meet personnel objectives. Devoted and detail-oriented Human Resources Specialist with 9 years' experience excelling at planning, multitasking and completing tasks to accomplish program initiatives. Well-organized Human Resources professional bringing 9 years of superior performance in fast-paced HR environments. Communicative and decisive with focus on improving and retaining quality in HR administration, payroll and recruiting.
Overview
14
14
years of professional experience
Work History
HR Generalist, Training Office Coordinator, Talent Management Administrative Coordinator, Business Support Training Coordinator
AUDITOR GENERAL SOUTH AFRICA
05.2013 - Current
- Learning & Development Bursary Scheme Administrator, REFERENCES
- Employment references available on request
- LEADERSHIP
- Managing time, establish priorities and delegating effectively
- Provide the necessary coaching, support and guidance to assist staff
- Apply sound judgment to identify and resolve challenges
- Identify and resolve potential financial risk
- ORGANIZATIONAL
- Delivering service excellence
- Excellent organizational skills, flexible to changing priorities
- Always update and inform the line manager of changes in my areas of responsibility
- Demonstrate the ability to learn and use new computer technologies to improve scheduling, tracking and service
- PERSONAL
- The ability to make considered and effective decisions, come to sensible conclusions, perceive and distinguish relationships, understand situations, and form objective opinions especially in matters that affect action
- Exceptional interpersonal time management and negotiation skills
- Ability to build and maintain relationships at a senior level
- ADMINISTRATIONAL
- Implementation and maintenance of planning system to monitor daily, weekly and monthly task completion progress
- Prepare weekly and monthly progress reports that offer the line manager with concrete results of completion progress.
- Provided troubleshooting and technical assistance in use of PeopleAdmin system.
- Conserved time and improved workflows by handling special projects and emergency solutions.
- Completed projects on time and under budget while resolving complex issues for senior leaders.
- Reviewed existing policies and procedures to make recommendations for enhancing work productivity, recruitment, hiring processes and talent management.
- Maximized team knowledge and productivity by training, monitoring and directing employees in application of best practices and regulatory protocols.
- Contributed to annual performance appraisals by working with supervisors to achieve consistency and compliance with established procedures.
- Maintained work structure by updating job requirements and job descriptions for positions.
- Delivered consultative services and recruited qualified and diversified candidates for employment.
- Implemented quality control initiatives to reduce downtime and increase revenue.
- Conducted annual salary surveys and developed, analyzed and updated company salary budget.
- Improved customer service rankings by quickly resolving issues to improve overall satisfaction.
- Performed timely project management within budget constraints for issues regarding executive leadership.
- Liaised between management and employees to deliver conflict resolution, alleviate problems and interpret compensation and benefits policies.
- Reviewed and screened applicant resumes to identify qualified candidates.
- Oversaw and managed hiring process and assisted human resources.
- Launched company-wide HR strategies, practices and benefits and compensation policies to drive departmental and business objectives.
- Analyzed issues and employed improvement processes.
- Partnered with senior leadership to establish and develop corporate and HR policies and procedures.
- Planned and managed recruitment activities for new hires using strategic personnel, staffing and position management practices.
- Advocated for staff members and counsel supervisors to identify and resolve conflicts.
Human Capital Administrator
AUDITOR GENERAL SOUTH AFRICA
10.2012 - 04.2013
- The following responsibilities were key factors in executing and completing all duties successfully::
- Building productive and collaborative relationships with all stakeholders
- Employee relation enquires
- Reviewing bursary applications
- Conducting pre-selection check on bursary applications
- Shortlisting of bursary applications
- Maintain bursary holder's files and the HR filing system
- Motivating and advising bursary holders and helping them to make informed decisions about their careers
- Examining bursary holders records to answer inquiries and provide information to authorized persons
- Planning and coordination of orientation sessions
- Skills and training needs analysis
- Training evaluation feedback reporting
- Training Budget Management
- Preparation of orientation of new bursary holders’ welcome packs, gifs, travel logistics and bursary contacts documents
- Monthly variance analysis of external bursaries spending
- Reviewing, auditing and verifying of external bursaries budgets
- Budget forecasting of external bursaries
- Monthly internal controls and asset verifications
- Managing +/- 140 bursary holders
- Shadowing the emotional intelligence training
- Liaising and assisting ICT with the external bursary’s automation project
- Assisted the L&D business unit with the VAT audit project
- BBBEE reporting project
- Skills development reporting project
- Culture committee member and assist with various teambuilding projects
- Liaising with legal if needs arises
- Training and conferencing arrangements and logistics
- Implementation of new rules and regulation onto the bursary agreements, policies and procedures
- Coaching and mentoring
- Audit Methodology Project logistics arrangements
- SAICA assessor training logistics arrangements
- Coaching for performance excellence logistics arrangements
- Liaising with Human Capital for placements of students on completion of studies
- Registration of the students to SAICA membership
- Arrangements of the foundations project
- (On boarding programme of new Trainee Auditors)
- Audit Experience Vacation Programme
- New Employee Administration
- Employee Equity Forum
- Carried out day-to-day duties accurately and efficiently.
- Resolved problems, improved operations and provided exceptional service.
- Onboarded new temps by entering employee information into systems.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Collaborated with team members to achieve target results.
- Identified issues, analyzed information and provided solutions to problems.
- Developed team communications and information for meetings.
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Developed and maintained courteous and effective working relationships.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Conducted research, gathered information from multiple sources and presented results.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Maintained energy and enthusiasm in fast-paced environment.
- Used coordination and planning skills to achieve results according to schedule.
Team leader Tellers, Teller, Service Consultant
STANDARD BANK
08.2007 - 04.2012
- The following responsibilities were key factors in executing and completing all duties successfully:
- Supervised and led the Teller line while supporting, mentoring, and coaching team members in their professional development
- Consistently provided excellent customer service by building relationships and enthusiastically assisting customers
- Identified sales referral opportunities and participated in product sales campaigns
- Significantly contributed to team environment by continuously coaching others and leading by example
- Encouraged a positive work environment for the employees as well as the customers
- Instrumental in balancing all teller cash draws to ensure accuracy each day and minimize losses
- Demonstrated outstanding customer service, resolved customer concerns and helped build customer loyalty
- Maintained up to date records & reports at all times to ensure accurate auditing; led document audits, regularly exceeding audit interview expectations
- Ensured compliance with banking policies and audit procedures; maintained and balanced cash drawers on a daily basis
- Developed and maintained good working relationships with customers, clients and co-workers
- Maintained appropriate cash limits
- Successfully resolve customer questions and/or concerns quickly, by clarifying issues, researching and exploring answers and alternatives, and implementing appropriate solutions
- Build relationships and make personable impressions with prospective clients
- Learn the prospects business and what best suits their needs based on strong questioning and listening skills
- Make suggestions on efficiency and effectiveness
- Improvise the customer care services of the bank and make efforts to retain customers.
Education
No Degree - ADVANCE PROGRAMME iN HUMAN RESOURCE MANAGEMENT
UNISA
CAPE TOWN 02.2022 - Current
Bachelor of Science - Industrial And Organizational Psychology
UNISA
05.2011 - 05.2011
Skills
Training development
Accomplishments
- Trainee Auditor Leanerships Scheme Co-ordinator
- Nov 2018 – Aug 2019
- People and Organisation Effectiveness –
- Talent Management Department
- Administrative Co-ordinator
- Jun 2017 - Oct 2018
- Learning and Development Business support
- Training Coordination1 Apr 2016 - May 2017
- Learning and Development
- External Bursary Scheme
- Senior Administrator
- May 2013 - Mar 2016
- Human Capital Department
- Shared Service Administrator
- Oct 2012 - Apr 2013
- Standard Bank(SBSA)
- Teller
- Customer Consultant
- Teamleader Tellers
- Aug 2007 – April 2012(Reason for leaving: I needed to move into an HR role because of my qualification I obtained in 2011.)
- HR Recruitment Training Development
- HR PROFESSIONAL
- PERSONAL PROFILE +27 (0) 82 7166 005
Interests
Mentor for NGO, Great Girls
Provide assistance and guidance to Grade 11 and Grade 12 girls. To be that person I wish i had when I was their age.
Timeline
No Degree - ADVANCE PROGRAMME iN HUMAN RESOURCE MANAGEMENT
UNISA
02.2022 - Current
HR Generalist, Training Office Coordinator, Talent Management Administrative Coordinator, Business Support Training Coordinator
AUDITOR GENERAL SOUTH AFRICA
05.2013 - Current
Human Capital Administrator
AUDITOR GENERAL SOUTH AFRICA
10.2012 - 04.2013
Bachelor of Science - Industrial And Organizational Psychology
UNISA
05.2011 - 05.2011
Team leader Tellers, Teller, Service Consultant
STANDARD BANK
08.2007 - 04.2012
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