Ilze Retief

• Analyzed market trends and competitor activities, adjusting strategies to maintain a competitive edge.
• Developing and implementing strategies to improve the efficiency of the supply chain.
• Ensuring compliance with regulations and industry standards.
• Leading and managing a team of logistics and supply chain professionals.
• Manage relationships with suppliers, vendors and logistics partners.
• Conducted regular business reviews with team members, identifying areas for improvement and growth opportunities.
• Developed strong relationships with key clients for long-lasting partnerships and increased profitability.
• Delivered consistent revenue growth by executing targeted marketing campaigns tailored to specific client needs.
• Maximized customer retention rates by addressing concerns promptly and ensuring high levels of satisfaction throughout the sales process.
• Managed a team providing coaching and guidance to improve performance and achieve targets.
• Established clear performance metrics, driving accountability and focus on results.
• Collaborated with cross-functional teams to ensure seamless product delivery and customer satisfaction.
• Improved operational efficiency by streamlining processes and implementing best practices across the team.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
• Collaborated with upper management to implement continuous improvements and exceed team goals.
• Resolved problems with high-profile customers to maintain relationships and increase return customer base.
• Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
• Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.

· Maintain and handle flow of products

Ensure correct receipt and handling of stock

Pharmacy Council regulations, code of Practise and Medicines Control Act need to be adhered to.

Stock Receipts, Storage and Dispatch needs to be monitored

· Liaise with departments and train staff

SOP Training conducted according to schedule

Questionnaires marked and staff to be found competent

· Implement stock controls

Ensure all stock is accounted for

Ensure stock takes and cyclical counts are done

Stock frozen/unfrozen on the system according to client requirements

Stock damages, stock expiry, product complaints and product recall needs to be controlled

Assume responsibility of product returns department

Maintenance of site master file

Monthly expired/short dated stock check

Sign off destruction requests for SAHPRA approval

· Act as Tutor and assist pharmacy Assistants

Tutor responsibilities to assigned learners

Ensure modules are completed by assistance within agreed timeframe

Ensure tutor and premises license is valid

Ensure progress reports are completed

· Assume responsibility for QA Functions

Ensure annual calibration is done

Continually assess all areas in order to continually improve where possible

Update processes where needed

Conduct monthly audits as per set up annual audit plan

Assist client audits and ensure that all an audit findings are logged and acted upon

Ensure CAPA's and deviations are logged where needed

Ensure pest control program is effective

SOP's needs to be adhered to

The Cold rooms needs to be well maintained and monitored. Weekly and monthly trending

Responsibility for S5 – S6 products

Quarterly counting for specified S5 – S6

Ensure all requirements for ISO 9001 are met

· Assume responsibility of Ops personnel

Identify operational problems and resolve issues

Ensure staffing levels are appropriate

Ensure succession planning is in place

Take responsibility of IR and Labour issues

Resolve disputes via company discipline procedure

Ensure KPI's are achieved

· Ensure Responsibility of DC Infrastructure

Ensure all maintenance is carried out as per SLA

Negotiate and implement maintenance agreements

Critical equipment such as cold rooms, freezers, generator, HVAC, conveyors, sprinkler system, MLE's and dehumidifier should be closely monitored

· Assume responsibility for DC Budget

Determine annual operations budget for DC

Determine annual capital expenditure for DC

Ensure expenses are controlled and within budget

Meet with suppliers and negotiate prices and performance

· Assume responsibility for Health, Safety and Environment, BCP tests and drills

Ensure DC adheres to all ISO 14000 and 18000 requirements

· Maintain and handle flow of products

Ensure correct receipt and handling of stock

Pharmacy Council regulations, code of Practise and Medicines Control Act need to be adhered to.

Stock Receipts, Storage and Dispatch needs to be monitored

· Liaise with departments and train staff

SOP Training conducted according to schedule

Questionnaires marked and staff to be found competent

· Implement stock controls

Ensure all stock is accounted for

Ensure stock takes and cyclical counts are done

Stock frozen/unfrozen on the system according to client requirements

Stock damages, stock expiry, product complaints and product recall needs to be controlled

Assume responsibility of product returns department

Maintenance of site master file

Monthly expired/short dated stock check

Sign off destruction requests for SAHPRA approval

· Act as Tutor and assist pharmacy Assistants

Tutor responsibilities to assigned learners

Ensure modules are completed by assistance within agreed timeframe

Ensure tutor and premises license is valid

Ensure progress reports are completed

· Assume responsibility for QA Functions

Ensure annual calibration is done

Continually assess all areas in order to continually improve where possible

Update processes where needed

Conduct monthly audits as per set up annual audit plan

Assist client audits and ensure that all an audit findings are logged and acted upon

Ensure CAPA's and deviations are logged where needed

Ensure pest control program is effective

SOP's needs to be adhered to

The Cold rooms needs to be well maintained and monitored. Weekly and monthly trending

Responsibility for S5 – S6 products

Quarterly counting for specified S5 – S6

Ensure all requirements for ISO 9001 are met