Ilse Schickerling
Sales Manager
Hermanus,WC
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service.
Overview
13
13
years of professional experience
Work History
Administrator
WSP
11.2022 - Current
- Optimized the general ledger system for increased transparency into business operations.
- Reduced late payments by implementing efficient invoice tracking systems.
- Maintained accurate records of all transactions, ensuring compliance with company guidelines and local regulations.
- Ensured timely financial reporting through diligent data entry and reconciliation efforts.
- Enhanced financial accuracy by streamlining the accounts payable and receivable processes.
Sales Manager
CP&B
09.2011 - 03.2024
- Established strong relationships with key clients through attentive service and expert product knowledge, solidifying their loyalty and trust.
- Increased branch sales by implementing innovative sales strategies and fostering a customer-centric environment.
- Streamlined operations for enhanced productivity, leading to higher revenue generation and improved staff morale.
- Cultivated a collaborative work environment by encouraging open communication among team members, promoting positive teamwork dynamics.
- Coached and mentored sales team members to enhance individual performance, ultimately contributing to the overall success of the branch.
- Championed ongoing professional development for self and team members alike; encouraged continued learning as a means of staying current on industry trends and best practices.
- Negotiated contracts with vendors and suppliers, securing competitive prices while maintaining high quality standards for products or services offered.
- Enhanced branch reputation through active involvement in local community initiatives, fostering goodwill and generating positive word-of-mouth marketing.
- Led by example, exhibiting strong work ethic and consistently meeting or exceeding individual sales targets while inspiring team members to do the same.
- Addressed client concerns or complaints promptly with empathy and professionalism; resolved issues efficiently without compromising on service excellence standards.
- Resolved customer complaints to maintain high level of satisfaction.
- Managed branch sales, customer service.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
Education
High School Diploma -
Hoerskool Frikkie Meyer
Thabazimbi 04.2001 -
Skills
Account Management
undefinedAccomplishments
Achieved merits:
Highest sales in calender month of company history.
Single largest sale to one client of company history.
Timeline
Administrator
WSP
11.2022 - Current
Sales Manager
CP&B
09.2011 - 03.2024
High School Diploma -
Hoerskool Frikkie Meyer
04.2001 -
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