ILSE GORE
ADMINISTRATOR
Work Preference
Summary
Experienced professional with 30 years in the corporate and motor industries, now looking to move into a more flexible role in a new field. Brings a strong work ethic, broad skill set, and a positive attitude to every task. Known for being adaptable, quick to learn, and dependable, with a focus on teamwork and building strong relationships. Excited to take on new challenges and contribute to the growth and success of the organization.
Results-driven professional with comprehensive background in warranty management and customer service. Known for effectively addressing warranty claims and maintaining accurate records. Focused on team collaboration and adaptable to changing requirements, ensuring smooth workflow and positive outcomes.
Overview
30
30
years of professional experience
Work History
Warranty Clerk / Parts Sales & Assistant
Kia Ballito
08.2022 - 11.2023
- Processing and submitting of warranty claims
- Making sure we comply with all the procedures and passing audits
- Ordering, Quoting of parts for workshop and counter sales
- Invoicing
- Stock Take
- Assisted in training new staff members on company-specific warranty policies and procedures.
- Created comprehensive reports detailing monthly warranty activities for management review and analysis.
- Improved communication between departments by regularly updating team members on warranty claim statuses.
- Maintained accurate records of all warranty claims, ensuring proper documentation and organization.
Personal Assistant
Ballito Auto
04.2021 - 07.2022
- A Combination of all of the below
- Branch Closed
Quality and Marketing Manager
Jaguar Land Rover Ballito
04.2017 - 01.2021
- Assistant to Dealer Principal
- Making sure we comply with all JLR requirements. Corporate Identity related, Data Quality
- Deal Files, Dealer Standard Audits
- Monthly Management meetings to discuss all aspects of the business and possible issues and find solutions
- Excellence training system. Making sure all delegates Learner Journeys are on track and ELearning done. Booking of flights, shuttles and accommodation. Site operations and general housekeeping
- Health and Safety Officer
- IT Liaison
- Measuring of Demand Report
- Distribution and monitoring of leads
- Plan and submit Quarterly Marketing Plans and execute accordingly – approved by JLRSA
- Planning and assisting with all JLR Events - Ride and Drives, Golf Days, Launches, Displays etc. Recon of Marketing Dealer Fund, invoicing etc.
- Showroom and waiting areas videos to be current
- Social Media updates
- Branch Closed
Service Advisor
Jaguar Land Rover Ballito
12.2013 - 04.2017
- Was Promoted to Quality and Marketing Manager
Service Advisor
Renault Umhlanga
01.2003 - 01.2018
Service Advisor
Hyundai Umhlanga
01.2008 - 01.2013
Costing Clerk / Customer Care Officer
Durban Cadillac & Chevrolet, SAAB, Ssang Yong
01.2001 - 01.2003
Workshop Receptionist & Warranty Clerk
Kia, Ssang Yong, Citroen & Daihatsu East Rand
01.2001 - 01.2001
Personal Assistant & Admin Manager
Gamma Training Technologies
01.2001 - 01.2001
- Booking of classes
- Banking, receipting and petty cash
- General admin and filing
- Ordering of learning material
- Reception
Receptionist, Debtors and Creditor Assistant, Stock Control Assistant, Costing Clerk and Customer Care Officer
Hyundai Bloemfontein
01.1994 - 01.2000
Education
No Degree - F&I
Milpark Education
Online 04.2001 -
No Degree - F&I
Moonstone Business School of Excellence
Online 04.2001 -
High School Diploma -
Jim Fouche High School
Bloemfontein, Free State, South Africa 04.2001 -
Skills
Microsoft Office / Excel
KNOWLEDGE, SKILLS & ABILITIES
- Well organized, flexible and enjoy the administrative challenges
- Ability to interact with staff [at all levels] in a fast-paced environment, sometimes under pressure, remaining flexible, proactive, resourceful and efficient, with a high level of professionalism and confidentiality
- Expert level written and verbal communication skills, strong decision-making ability and attention to detail
- Ability to maintain quality standards
- Emotionally matured
- Assertive
- High energy level
- Self-motivated
- A self-starter
- Results-driven, hard-working, professional
- Ability to work as both a team member and independent leader
- Planning and organizing skills
- Observant
- Customer-Service orientation
- Effective handling of difficult clients
- Ability to inspire creativity
- Professional verbal/ written communication
- Sensitive to cultural diversity
- Strong decision-making ability
- Effective stress and time management
- Organization skills
- Attention to detail
- Confidentiality
- Time management skills
- Reliable
Accomplishments
- 2009 - Service Advisor of the year SA - Second Runner up
- 2009 - Best Service Advisor 1st Quarter KZN
Awards
2012 - Hyundai South Africa - Top 10 Service Advisor of the year
References
- Deon, Jugdewo, Aftersales Manager, 068 655 3084, Kia Ballito, Ballito, KZN
- Sean, Finlay, Dealer Principal, 083 446 2226, Jaguar Land Rover Ballito & Ballito Auto, Ballito, KZN
- Sashnee, Moodley, Human Resources, 083 386 0455, JLR Ballito, Ballito, KZN
- Ivan, Hartley, Previous Dealer Principal, 072 143 1080, Jaguar Land Rover Ballito, Ballito, KZN
- Richard, Wagner, Service Manager, 083 792 3545, Kia, Ssang Yong, Citroen & Daihatsu East Rand, East Rand
- Patrick, O'Niell, Service Manager and Dealer Principal, 063 981 0836
- Selvan, Naidu, Service Manager, 082 770 7349, Hyundai Springfield Park/Umhlanga, Umhlanga, KZN
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
English
Advanced (C1)
Afrikaans
Advanced (C1)
Timeline
Warranty Clerk / Parts Sales & Assistant
Kia Ballito
08.2022 - 11.2023
Personal Assistant
Ballito Auto
04.2021 - 07.2022
Quality and Marketing Manager
Jaguar Land Rover Ballito
04.2017 - 01.2021
Service Advisor
Jaguar Land Rover Ballito
12.2013 - 04.2017
Service Advisor
Hyundai Umhlanga
01.2008 - 01.2013
Service Advisor
Renault Umhlanga
01.2003 - 01.2018
No Degree - F&I
Milpark Education
04.2001 -
No Degree - F&I
Moonstone Business School of Excellence
04.2001 -
High School Diploma -
Jim Fouche High School
04.2001 -
Costing Clerk / Customer Care Officer
Durban Cadillac & Chevrolet, SAAB, Ssang Yong
01.2001 - 01.2003
Workshop Receptionist & Warranty Clerk
Kia, Ssang Yong, Citroen & Daihatsu East Rand
01.2001 - 01.2001
Personal Assistant & Admin Manager
Gamma Training Technologies
01.2001 - 01.2001
Receptionist, Debtors and Creditor Assistant, Stock Control Assistant, Costing Clerk and Customer Care Officer
Hyundai Bloemfontein
01.1994 - 01.2000