Illanda Zianah Matthee
Somerset West
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure a position within the organization, ready to help the team achieve company goals. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Skilled in cash management and operations, excelled in multitasking and fostering positive customer relations. Demonstrates a strong ability to drive results and enhance store performance.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
Work History
Store Manager
Sunglass Hut
Somerset West
11.2017 - 04.2024
- Managed daily operations to ensure smooth functioning of store, maintaining clean, and safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Cashier, Relief Switchboard Operator
Dion Wired
02.2017 - 07.2017
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Welcomed customers and helped determine their needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Assisted in reducing hold times with swift call handling and efficient use of switchboard system features.
- Operated switchboard and routed incoming calls to appropriate departments.
Education
Bachelor of Education - Intermediate Phase
UNISA
Pretoria, South Africa 01.2021 - Current
High School Diploma -
False Bay High School
Strand, South Africa 01.2016 - 12.2016
Skills
Customer Service Management
Operations
Customer Relations
Customer Service
Store Opening and Closing
Cash Management
Friendly and Positive
Problem-Solving
Documentation And Reporting
Store operations
Customer Service Management
Languages
English
Advanced (C1)
Afrikaans
Intermediate (B1)
Interests
Listening to music
Dance
Accomplishments
- Exceeded monthly store sales goals during some months
- Reached 1 million rand sales level for store where I received a certificate.
Timeline
Bachelor of Education - Intermediate Phase
UNISA
01.2021 - Current
Store Manager
Sunglass Hut
11.2017 - 04.2024
Cashier, Relief Switchboard Operator
Dion Wired
02.2017 - 07.2017
High School Diploma -
False Bay High School
01.2016 - 12.2016
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