Horse Riding
Ilizma Willemse
Key Account Manager
Summary
Results-oriented sales worker engages with customers to help establish rapport. Proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals.
Overview
30
30
years of professional experience
Work History
Key Account Manager
Mail & Guardian Pty Ltd
Cape Town
07.2008 - Current
- Secured high-value accounts through consultative selling, effective customer solutions, and promoting compelling business opportunities.
- Developed thorough understanding of key clients' needs and requirements to prepare customized solutions.
- Analyzed sales and customer data to identify trends and opportunities for increased profitability.
- Service delivery in alignment with individual needs to boost customer satisfaction.
- Created sales forecasts to target daily, monthly and yearly objectives.
- Set and achieved company defined sales goals.
- Facilitated strategic meetings
- Built and maintained strong client relationships to drive business growth.
- Negotiated prices, within their budget.
- Contributed to team objectives in fast-paced environment.
- Grow existing customers and expand sales as a 160 all round opportunities.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Identified new business opportunities through cold calling, networking, marketing.
- Achieved or exceeded company-defined sales quotas.
- Maintained current knowledge of evolving changes in marketplace.
- Attended monthly sales meetings
Sales Consultant / Project Manager
Ince Custom Publishing
Johannesburg
11.2006 - 06.2008
- Traffic production.
- Project management sales consultant.
- Selling ads in Boardroom, The Accountant and De Rebus making sure all bookings are completed
- Confirmation of Letters, Quotes, Send out rate cards.
- Managing material.
- Quotes, all admin work making sure that all paper work is correct and in place
- Liaise with client direct and agencies general admin duties – day activities on a program called Goldmine / (Baan / sales plus)
- Purchase Orders, Distribution, project manage all projects that require advertising in the magazine
- Call centre – manage the call centre insuring all information is updated on a daily basis
- Follow up on material, booking forms and making sure all correspondence is sent to clients
- Cold called and conducted face-to-face sales calls with C-level executives and directors in assigned sales territory.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Responded to telephone and in-person requests for information.
- Increased profitability and pipeline development by leveraging multiple sales strategies and distribution channels.
- Improved sales by managing sales lifecycle from lead generation through contract negotiations and closings.
- Maintained sense of urgency in answering customer questions and requests through email or voice messaging.
Sales Executive
Alpha Centauri Communications
Gauteng
04.2006 - 10.2006
- Selling adverts for Top Spots Setting up appointments Sold on Boardroom, Embark, Spectrastyle
- Analyzed past sales data and develop realistic sales goals.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Monitored and adjusted pricing based on market trends and customer feedback to meet expectations and increase sales.
- Negotiated and closed profitable sales contracts with new and existing customers to increase loyalty and retention.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Increased revenue by implementing effective sales strategies in sales cycle process from prospecting leads through close.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
Owner Ad Agency
Babambisene Advertising & Communications
Johannesburg
11.2004 - 03.2006
- Setting Sales Targets Setting Sales Figures Negotiate excellent deals with all the hubs i.e
- RadMark, United Stations, SABC, all radio community and TV, Selling on all news papers Selling on all magazines Working with direct clients in big companies Combine promos with individual clients, sending Quotes, invoices, had debtors and creditors, Production of radio & TV commercials, doing creative scripts, provide ongoing relationship building and client service Strategies with clients where they are in the market place and where they want to be, look at there opposition where they are in the market place, Work on Telmar Creative concepts in design and dialog
- Point of sale concepts
- CLIENTS HANDLED: Virgin Active – Gauteng Region Venter Trailers Midas SA UIF Hush Puppies Stevens Co
- COMPANY
- Trained and motivated employees to perform daily business functions.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Evaluated suppliers to maintain cost controls and improve operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Conducted target market research to discover customer needs and analyze competitor trends.
Sales Executive
Faction Media Productions
Johannesburg
02.2004 - 10.2004
- Increased revenue by implementing effective sales strategies in sales cycle process from prospecting leads through close.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Analyzed past sales data and team performance to develop realistic sales goals.
- Exceeded sales goals by implementing aggressive sales programs, overhauling processes and facilitating market development.
- Monitored and adjusted pricing based on market trends and customer feedback to meet expectations and increase sales.
- Created and implemented successful sales campaigns to drive leads and increase sales.
- Creative content
- Voice overs
- Concepts
Sales Assistant - Sales Consultant
RadMark
Johannesburg
04.1998 - 01.2004
- Arranging seminars, arranging functions, assisting sales staff, answering calls.
- Assisting radio stations functions
- Campaign media schedules,.
- Production, competitions, give-aways.
- Working with small agencies.
- New investment opportunities.
- Ongoing advertising opportunities to clients / agencies that exist, sell Telly tracker channel 33 on DSTV Sell on Ymag magazine, sell on Classic feel magazine
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Assisted customers with prompt and polite support in-person and via telephone.
- Prepared PowerPoint presentations and Word documents for sales presentations.
- Researched new clients.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers.
- Facilitated ordering and processing of business cards and nameplates for sales team.
- Composed routine correspondence and prepared reports or replies to requests for information within areas of responsibility.
- Gathered and prepared sales materials in preparation for sales meetings.
- Collaborated with sales and marketing teams to establish accurate representation of products marketed to customers.
- Coordinated logistics and catering for meetings and sales events.
- Cold calling and conducted face-to-face sales calls with C-level executives and directors in assigned sales territory.
- Schedules and working with media planners and buyers.
Personal Assistant
Ster Kinekor
Johannesburg
07.1995 - 03.1998
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Displayed absolute discretion at handling confidential information.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Maintained appropriate filing of personal and professional documentation.
- Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments, and arranging transportation.
- Provided multifaceted services to professionals by managing mail, scheduling appointments and other administrative tasks.
- Updated spreadsheets and created presentations to support executives and boost team productivity.
- Attended meetings, took notes and tracked action items.
- Communicated with internal departments, vendors and contractors to discuss schedules, project requirements and upcoming appointments.
- Identified needs and coordinated plans for travel and out-of-town functions.
- Participated in team meetings and staff training sessions.
Secretary Specialist
CSI Institute of Charted Secretaries and Administrations
Johannesburg
05.1994 - 06.1995
- Answered multi-line phone system and enthusiastically greeted callers.
- Handled daily scheduling tasks and provided administrative support for entire department.
- Scheduled appointments and conducted follow-up calls to clients.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Recorded and tracked operational expenses to identify and eliminate wasteful spending.
- Composed inter-office correspondence and provided product and service information to customers.
- Booked airfare, hotel, and ground transportation to coordinate office travel.
- Screened visitors and issued badges to maintain safety and security.
- Liaised between clients maintained effective lines of communication and type out the certificates.
- Managed filing system, entered data and completed other clerical tasks.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
Secretary
Hawkins International
Johannesburg
07.1993 - 04.1994
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Scheduled appointments and conducted follow-up calls to clients.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Faxing local and overseas Responsible for general office admin Answering telephone, i.e
- Calculation VAT Ordering office stationery Handling sales Handling investments
- Demonstrating medical and slimming machine Liaising with clients Responsible for exports Quotes Booking documentation i.e
Education
N3 - Business Practice
Krugersdorp Technical College
Johannesburg 01.1993 - 06.1996
Skills
COMPUTER SKILLSMs Word, Excel, Email, Run Mail orderWordstar, Novel and WordPerfectGoldmine, Telmar and PowerPoint
Consultative selling
Customer rapport
Relationship selling
Territory Management
Sales life cycle management
Accomplishments
- 7450
- HOBBIES: Horse Riding, Gym, Hiking and Camping
Certification
PERSONAL DETAILS
Interests
Reading
Hiking and Outdoors
Hobbies
My favorite thing to do is read up on trends, marketing and self love books. My weekends are spent out side on hikes should the weather be nice. I would like to travel and see different parts of South Africa. Horse Riding when I have the time out in nature is the best way for me to relax and gather my thoughts to revaluate my growth and sales direction with an open mind.
Timeline
Key Account Manager
Mail & Guardian Pty Ltd
07.2008 - Current
Sales Consultant / Project Manager
Ince Custom Publishing
11.2006 - 06.2008
Sales Executive
Alpha Centauri Communications
04.2006 - 10.2006
Owner Ad Agency
Babambisene Advertising & Communications
11.2004 - 03.2006
Sales Executive
Faction Media Productions
02.2004 - 10.2004
Sales Assistant - Sales Consultant
RadMark
04.1998 - 01.2004
Personal Assistant
Ster Kinekor
07.1995 - 03.1998
Secretary Specialist
CSI Institute of Charted Secretaries and Administrations
05.1994 - 06.1995
Secretary
Hawkins International
07.1993 - 04.1994
N3 - Business Practice
Krugersdorp Technical College
01.1993 - 06.1996