Ikenna Maduforo
Johannesburg,SOUTH AFRICA
Summary
Accomplished professional with expertise in technology use proficiency, multi-channel communication, and KPIs setting and tracking. Demonstrates strong skills in quality control, order processing, and motivational leadership. Adept at ensuring health and safety compliance while maintaining calm under pressure. Proven ability in problem-solving, effective communication, team building, and public speaking. Committed to driving success through upselling and time efficiency.
Overview
3
3
years of professional experience
1
1
year of post-secondary education
Work History
Subscription Line Agent
Lindiwe
Sandton , South Africa
05.2024 - Current
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Supported team by demonstrating respect and willingness to help.
- Worked flexible hours, covering nights and weekends
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Increased customer satisfaction by resolving issues.
- Improved efficiency and productivity by acquiring new skills.
- Completed customer orders with speed and accuracy.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Displayed energy and enthusiasm in fast-paced environment.
Logistics administrator
Akachi
Lagos, Nigeria
03.2022 - 02.2023
- Facilitated cross-departmental communication for greater efficiency in operations.
- Streamlined supply chain activities by implementing efficient logistics procedures.
- Improved inventory management with regular audits and stock updates.
- Arranged necessary customs paperwork for international deliveries.
Education
Certificate of Higher Education - Business Management
UNISA
South Africa 04.2022 - 03.2023
Skills
- Technology use proficiency
- Multi-Channel communication
- KPIs setting and tracking
- Quality Control
- Order processing
- Motivational leadership
- Time efficiency
- Health and Safety Compliance
- Calm under pressure
- Problem-solving
- Communication skills
- Team building
- Public speaking
- Upselling
Languages
English
Fluent
zulu
Elementary
tswana
Elementary
Affiliations
- Gym
- Reading
- Decoration
Timeline
Subscription Line Agent
Lindiwe
05.2024 - Current
Certificate of Higher Education - Business Management
UNISA
04.2022 - 03.2023
Logistics administrator
Akachi
03.2022 - 02.2023
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