Ikanyeng Ramasaka
Serowe
Summary
A result and customer-oriented individual with more than six years’ experience in the education, customer service and leadership. My work style combines a balanced blend of thoughtfulness, creativity, and technical analysis. Motivated assistant manager with 5 years of experience, recognised for assessing operational needs and developing solutions to save costs, improve revenues and drive customer satisfaction. Leverages area expertise and strategic mindset to positively impact policies and operations. Brings forward-thinking approach and articulate communication skills. My main objective is to loyally serve and make a significant contribution to a reputed organization that allows me to apply my current skills and abilities, to help sharpen and gain more experience, in return help the institution grow and apraise its standards.
Overview
8
8
years of professional experience
Work History
Assistant Manager, Customer Service
Choppies Distribution Company
01.2017 - 01.2022
- Duties:
- Managing a team of up to 60 employees within the store
- Constantly bringing initiatives and implementing in-store promotion to boost the store sales in cooperation with the marketing team.
- Prepare regular reports on customer service ans sales performance.
- Leading, motivating, advising, training, and developing employees.
- Updating and maintaining administrative record.
- Keeping a friendly attitude towards customers and promptly responding to their needs in order to leave them satisfied with their every purchase.
- Keeping inventory for equipment and stock and placing stock where necessary.
- Monitoring and analyzing performance metrics to ensure targets are met.
- Ensuring compliance with all Health and Safety regulations and standards.
- Ensuring the highest levels of customer service and that the company's brand is promoted positively.
- Responsible for the disciplinary and grievances procedures.
- Implementing social activities for employees’ welfare and staff building.
- Improved customer satisfaction by addressing and resolving customer complaints in a timely manner.
- Developed strong relationships with clients, leading to increased repeat business and loyalty.
Temporary Teacher
Cwaanyaneng Primary School
01.2014 - 11.2016
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
Education
Customer Service Management - Customer Service Management
In-house Training
01.2017
Some College (No Degree) - Human Resources Management Training
In-house By Choppies Consultant
Bachelor of Arts - Education
University of Botswana
Botswana01.2014
BGCSE Certifcate - 38 points -
Lobatse Senior Secondary School
01.2009
JCE – Grade B -
Pekenene Junior Secondary School
01.2007
Skills
- Good Communication
- Problem solving
- Good marketing and public relations skills
- Product research
- Flexible to work individually and in a group
- Budget report preparation and analysis
Personal Information
- ID Number: 406010329
- Date of Birth: 10/21/91
- Gender: Male
- Nationality: Motswana
- Drivers License: Class B
References
- Mr. Mogogi Kalake, Branch Manager - Choppies Superstore Gabane Junction, (+267) 75585169 / 71921591
- Ms.V. Monau, Deputy School Head - Thebe Primary School, (+267) 75752116
Timeline
Assistant Manager, Customer Service
Choppies Distribution Company
01.2017 - 01.2022
Temporary Teacher
Cwaanyaneng Primary School
01.2014 - 11.2016
Customer Service Management - Customer Service Management
In-house Training
Some College (No Degree) - Human Resources Management Training
In-house By Choppies Consultant
Bachelor of Arts - Education
University of Botswana
BGCSE Certifcate - 38 points -
Lobatse Senior Secondary School
JCE – Grade B -
Pekenene Junior Secondary School
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