Ikalafeng Motshegwe

· Server Farm administration (Server 2012, Server 2012 R2, Server 2016, Server 2019, Server 2022, Exchange 2010, Exchange 2016, SQL 2012, SQL 2016, AD, DHCP, DNS, SCCM 2012, SCCM 2019 and Hyper –V 2012 & 2016)

· Resolved and conducted root cause analysis of system performance and failure issues, leading to improved system reliability.

· Establish and maintain best practices, processes and procedures to underpin the operations of the business.

· Provide close liaison with project teams to ensure the smooth transition of new applications, systems and initiatives into the production environment.

· Manage configuration, installation, and release management.

· Conduct performance monitoring and testing.

· Manage production and maintenance of system documentation.

· Produce documentation and change control.

· Delivered objectives and goals by preparing and submitting monthly reports in a timely manner.

· Maintain Configuration information relevant to network (Applications, LAN, WAN, VPN), and servers.

· Prepare and maintain technical, processes and operations.

Managed and performed patching policy on applications to enhance security.

· Network architecture & administration (LANs, WAN, VPN, switches, routers & cabling).

· Ensure all backups are performed as per the backup schedule.

· Manage Information and Network Security, including the Anti-Virus & Firewall

· Installation and configuration of applications

· Installations and commissioning of new servers and services.

· Monitoring of all the above services and act proactively to minimize downtime.

· Advised businesses on leveraging technology-based solutions to enhance operations and achieve strategic goals.

Served as SAP Basis Administrator to ensure efficient system performance.

· Perform patching policy on applications (Kernel & Windows Updates).

· Administer SAP application modules including infrastructure (Basis).

· Managed the addition and removal of network printers within the SAP environment..

· Monitor and manage the SAP background job workload.

· Starting and Stopping SAP instance/(s).

· SAPGUI troubleshooting and maintenance/upgrades/installations.

· Prepare and maintain system documentation, procedures, and standards

· Perform SAP Database Administration – Space management, database reorganizations, design and implement backup and restore strategy, maintain database security, administer database performance, database problem determination and resolution.

Ensure all SQL backups are performed as per the backup schedule

• Server Farm administration (Server 2012, Server 2012 R2, Server 2016, Server 2019, Server 2022, Exchange 2010, Exchange 2016, SQL 2012, SQL 2016, AD, DHCP, DNS, SCCM 2012, SCCM 2019 and Hyper –V 2012 & 2016) • Maintain the Email Infrastructure and Domain. • Resolve and conduct root cause analysis of system performance / failure issues. • Provide escalated level user support and executive support. • Reviewed and recommended enhancements to infrastructure effectiveness. • Establish and maintain best practices, processes and procedures to underpin the operations of the business. • Liaised with project teams to ensure smooth transition of new applications and systems into production environment. • Manage configuration, installation, and release management. • Conduct performance monitoring and testing. • Manage production and maintenance of system documentation. • Produce documentation and change control. • Ensure delivery of objectives and goals and that appropriate monthly reports are prepared in a timely manner. • Maintain Configuration information relevant to network (Applications, LAN, WAN, VPN), and servers. • Assist with the development of policies and procedures, and ensure adherence • Prepare and maintain technical, processes and operations. • Implement or assist in implementation of projects/activities in the ICT operational plan in support of the business mission and core objectives. • As part of an effective security strategy, manage and perform patching policy on applications. • Availability, Capacity, Release, Configuration and Service Continuity Management in accordance with the ITIL framework. • Taking part in the budgetary and ICT strategy development • Network architecture & administration (LANs, WAN, VPN, switches, routers & cabling). • Ensure all backups are performed as per the backup schedule. Archiving and retrieving data and tapes when required to and from the off-site storage facility. • Managed information and network security, including anti-virus, firewall, and DMZ. • Installation and configuration of applications • Executed installation and commissioning of new servers and services. of new servers and services. • Monitoring of all the above services and act proactively to minimize downtime. • Addressing audit findings from the Auditor General and internal audit. • Offer business advice on how to use technology-based solutions to improve business operations.  SAP Basis Administrator • Perform patching policy on applications (Kernel & Windows Updates). • Administer SAP application modules including infrastructure (Basis). • Adding & removing network printers on SAP. • Monitor and manage the SAP background job workload. • Starting and Stopping SAP instance/(s). • SAPGUI troubleshooting and maintenance/upgrades/installations. • Prepare and maintain system documentation, procedures, and standards • Perform SAP Database Administration – Space management, database reorganizations, design and implement backup and restore strategy, maintain database security, administer database performance, database problem determination and resolution. • Managing SAP Support consultants (Baraka Technologies, Zimele Technologies), working with them to support user system issues and addressing Auditor General findings.

Managed server infrastructure ensuring optimal performance and reliability across systems.

Implemented security protocols to safeguard sensitive data and maintain compliance with regulations.

Led system upgrades and migrations, enhancing functionality and user experience.

• First Line Support to users. • Assist staff with the installation, configuration and ongoing usability of desktop computers, peripheral equipment and software. • Works with vendor support contacts to resolve technical problems with desktop computing equipment and software. • Ensure desktop computers interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, computer conferencing systems, application servers and administrative systems. • Assist staff with the installation, configuration and ongoing usability of desktop computers, notebooks, peripheral equipment and software. • Works with vendor support contacts to resolve technical problems with desktop computing equipment and software. • Ensure desktop computers interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, computer. conferencing systems, application servers and administrative systems. • Works with procurement staff to purchase hardware and software. • Assesses functional needs to determine specifications for purchases. • Backup Administration (Monitoring, testing and restoring backups, scheduling back-ups, preparing and sending tapes offsite). • Ensured timely availability of computer supplies for uninterrupted workflow. Assisted users with network printer issues. • Fix network problems. • Delivered comprehensive support for system operations and user queries. • Implements and maintains connectivity, allowing PCs to communicate with network and server applications. • Identify and recommend computer system needs. • Evaluated upgraded or new hardware and software, identifying strengths, weaknesses, and potential benefits to inform future purchasing decisions. • Maintained technical inventory of current configurations for servers, PCs, printers, and software installations, ensuring accurate and up-to-date asset management.

Provided technical support for hardware and software issues, ensuring timely resolution of user inquiries.

Managed user accounts and permissions in Active Directory, maintaining security protocols and access controls.

Configured and maintained IT equipment, optimizing performance and reliability across systems.