Ikageng Chokoe
Area Network Owner
JOHANNESBURG,GP
Summary
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Overview
2
2
Languages
11
11
years of professional experience
Work History
Area Network Owner
BritelinkMCT
09.2020 - Current
- Performed network upgrades to improve capacity, performance, and reliability.
- Conducted extensive fault diagnosis and troubleshooting on existing GPON and FTTH network infrastructure.
- Compiled and submitted daily technical and operational reports, including maintenance and fault resolution activities.
- Planned, scheduled, coordinated, and monitored network cutovers to ensure minimal service disruption.
- Trained and mentored technicians on the installation, maintenance, troubleshooting, and best practices of GPON and FTTH networks.
- Assisted with the maintenance and support of the core network infrastructure.
- Collaborated with Network Operations Centre (NOC) and engineering teams to resolve complex network issues.
- Trained and mentored staff on best practices in customer service and product knowledge.
- Performed preventive and corrective maintenance to ensure optimal network availability and performance.
- Verified network performance through testing and ensured compliance with operational and quality standards.
- Supported service activation, migration, and restoration activities while meeting Service Level Agreements (SLAs).
Senior Fibre Technician
Quality Fibre Projects
10.2018 - 08.2020
- Ensured the team adhered to company policies, procedures, and standard operating processes.
- Supervised and coordinated daily field operations to ensure efficient workflow and productivity.
- Conducted inspections of cable infrastructure to verify system performance and identify faults.
- Monitored service quality to ensure a consistently high level of customer satisfaction.
- Built and maintained effective working relationships with internal departments and colleagues to support operational efficiency.
- Ensured all service requests and fault resolutions were completed within agreed Service Level Agreements (SLAs).
- Assigned tasks, monitored team performance, and provided guidance and support to technicians.
- Ensured compliance with health, safety, and quality standards during all field operations.
- Prepared operational reports and maintained accurate records of completed work and team performance.
- Assisted with troubleshooting escalated technical issues and coordinated timely resolutions.
Fibre Technician
Vumatel (Pty) Ltd
11.2015 - 09.2017
- Installed network switches in the POP
- Installed, activated, and configured Customer Premises Equipment (CPE) and Optical Network Terminal (ONT) units.
- Installed, maintained, and repaired telecommunication lines.
- Performed fibre optic fusion splicing, cable termination, and enclosure management.
- Conducted fibre optic testing using OTDRs, light sources, and power meters to verify network performance and identify faults.
- Diagnosed and resolved network link-down issues, minimizing service interruptions.
- Provisioned network circuits and performed patching of fibre and Ethernet connections.
- Carried out preventive and corrective maintenance on fibre optic and network infrastructure.
- Ensured installations complied with industry standards and safety procedures.
- Documented installation, testing, and maintenance activities accurately.
Education
Entrepreneurship & Business Management (N6)
01-2019
Associate of Applied Science - IT CCNA
04.2001 -
Modules (Course work): Personal Computer Hardware, Operating Systems, Troubleshooting, Planning Network Upgrade, Routing with a Link-State Protocol, Routing and switching, Network Services, ISP Responsibility, Help Desk, Wireless Technology, Configure Network Devices, Implement WAN links, Configure Routing Protocols on Cisco
High School - Physical Science, English, Sepedi, Agricultural Science, Life Science, Life Orientation, Mathematics
01-2011
Highest Grade Passed: Grade 12(2011)
Skills
Computer hardware and software installation
Printer operation
Scheduled maintenance planning
Maintenance and repair of equipment
Troubleshooting computer hardware issues
Timeline
Area Network Owner - BritelinkMCT
09.2020 - Current
Senior Fibre Technician - Quality Fibre Projects
10.2018 - 08.2020
Fibre Technician - Vumatel (Pty) Ltd
11.2015 - 09.2017
Central Johannesburg Tvet College - Associate of Applied Science, IT CCNA
04.2001 -
Central Johannesburg Tvet College - , Entrepreneurship & Business Management (N6)
Mamelhlabe High School - High School, Physical Science, English, Sepedi, Agricultural Science, Life Science, Life Orientation, Mathematics