Summary
Overview
Work History
Education
Skills
Interests
Hiking, Trekking and Camping
Timeline
Generic

Ignatia Nomvula Ngubane

Renewals And Retentions Specialist
Morningside

Summary

Dynamic Renewal Specialist at FGro Red with a strong focus on client satisfaction and conflict resolution. Proven track record in enhancing customer retention and satisfaction through proactive issue resolution. Skilled in CRM tools and relationship management, ensuring timely renewals and seamless service delivery. A dedicated team player committed to achieving goals.

Overview

9
9
years of professional experience

Work History

Renewal Specialist

FGro Red (Brokage)
02.2024 - Current
  • Utilized CRM tools effectively, maintaining accurate records of client interactions and updating information as needed for efficient workflow management.
  • Managed a portfolio of accounts, ensuring all renewals were completed accurately and on time.
  • Increased customer retention by proactively identifying and resolving potential issues.
  • Enhanced customer satisfaction, providing timely responses to inquiries and addressing concerns promptly.
  • Resolving unattended queries and dissatisfaction with our service delivery or the product and to ensure a smooth continuation of the policy.

Customer Service Representative

CCI South Africa
05.2023 - 12.2023
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Responded to customer requests for products, services, and company information.

Logistics Assistant

Imperial Group
10.2016 - 12.2021
  • Oversaw daily inventory counts to maintain data accuracy.
  • Maintained a safe work environment by enforcing strict adherence to safety regulations and protocols.
  • Documented loading and offloading BOL and delivery note into system.
  • Ensured timely delivery of products by coordinating efficient transportation routes and carrier schedules.
  • Briefing and de-briefing of drivers for deliveries and ensuring we follow all the health and safety regulations.
  • On-route live tracking and observing on time routes to ensure the estimated delivery time is obtained.

Education

Diploma - Logistics And Supply Chain Management

Durban University of Technology
Durban, South Africa
04.2001 -

Certificate - End User Computer

Richfield Graduate Institution of Technology
Durban, South Africa
04.2001 -

Skills

Client satisfaction focus

Goal-oriented mindset

Technical aptitude

Relationship management

Customer Centric

Punctual

Effective Resolution

Conflict Resolution

Team Player

Interests

Outdoors and Nature

Horticulture

Hiking, Trekking and Camping

I'm personally an introvert which enjoys being surrounded by nature. I love the breeze, sight and smell of nature, I feel more inclined to nature more than to people. I spend soo much of time with people engaging and interacting because of the work I do and the outdoors seem to be my therapy and a way of re-setting in order to keep sane.

Timeline

Renewal Specialist

FGro Red (Brokage)
02.2024 - Current

Customer Service Representative

CCI South Africa
05.2023 - 12.2023

Logistics Assistant

Imperial Group
10.2016 - 12.2021

Diploma - Logistics And Supply Chain Management

Durban University of Technology
04.2001 -

Certificate - End User Computer

Richfield Graduate Institution of Technology
04.2001 -

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Ignatia Nomvula NgubaneRenewals And Retentions Specialist