Ierfaan Abels
Cape Town
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level positions. Ready to help team achieve company goals. Enthusiastic person eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow and excel in everything I put my mind to.
Overview
15
15
years of professional experience
Work History
Hardware, Software Installer & Support Agent
Biometric Time Solutions
Cape Town
06.2021 - Current
- Researched complex technical issues and provided resolutions.
- Investigated hardware product issues involving materials and software and devised solutions.
- Traveled to customer sites to provide prompt resolutions to issues.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Handled calls daily to address customer inquiries and concerns.
- Exceeded goals through effective task prioritization and great work ethic.
- Developed and maintained courteous and effective working relationships.
- Monitored company inventory to keep stock levels and databases updated.
Administrator
MN Shopfitters
Cape Town
02.2019 - 12.2020
- Leveraged bookkeeping software and automated processes to reduce errors.
- Drove marketing initiatives to increase brand recognition, facilitate promotion and boost revenue.
- Collected, validated and distributed information to employees.
- Screened and transferred incoming calls, took down messages and transmitted information and documents to internal personnel.
- Completed forms and reports to facilitate admission, transfer or discharge.
- Computerized office activities, maintained customer communications and tracked records through delivery.
- Adapted to workflow changes and implemented continuous process improvements to overcome obstacles.
- Managed payroll, transactions, invoicing and budgeting to decrease financial inconsistencies.
- Studied processes, implemented cost reductions and developed reporting procedures to maintain administrative workflow.
- Targeted new customers to grow geographic reach and increase revenue.
- Maintained personnel records and updated internal databases to support document management.
- Aided colleagues, managers and customers through regular communication and assistance.
- Troubleshot employee concerns and recommended corrective actions to resolve issues.
- Oversaw successful planning and execution of staff meetings, parties and events.
Salesman, Sales Trainer
Steelworld
Cape Town
01.2016 - 10.2018
- Managed training and development for highly effective sales team.
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
- Assessed training program effectiveness on regular basis and improved upon deficient areas.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Established fair pricing structures and finalized contracts to complete purchase agreements with customers.
- Upheld high standards of customer service by promoting and upselling new products and services.
- Exceeded targets by building, directing and motivating high-performing sales team.
- Promoted and up-sold products and services to meet needs of customers.
- Computed total costs and profit requirements for customer sales to provide accurate pricing.
- Prospected continuously for new potential customers and maintained robust conversion rate.
- Drove team revenue totals by bringing in top sales numbers.
Order Checker, Dispatcher
Hamiltons Brushes
Cape Town
05.2013 - 12.2015
- Directed investigations to verify and resolve customer or shipper complaints.
- Maintained updated and detailed records of calls in physical and electronic database.
- Processed orders, ran bulk pick sheets, processed and printed invoices and created daily shipping logs.
- Coordinated repairs to vehicles to maintain fleet operations.
- Facilitated communications between customers and field personnel to answer questions or resolve concerns.
- Monitored flow of paperwork and directed information to appropriate departments.
- Received new orders, prepared documentation and assigned personnel.
Shift Supervisor
Capacity Staffing
Cape Town
01.2010 - 03.2013
- Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands.
- Evaluated employee skills and knowledge regularly, motivated ,trained and mentored individuals with lagging skills.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Conducted shift inspections to evaluate operational activities and implement timely resolutions for diverse concerns.
- Prepared, calibrated and monitored production levels to achieve targets.
- Documented daily production and materials usage in SAP & AS400 to track data.
Printing Apprentice
SafePak
Cape Town
12.2007 - 12.2009
- Delivered services to customer locations within specific timeframes.
- Maintained energy and enthusiasm in fast-paced environment.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Collaborated with team members to achieve target results.
- Participated in team-building activities to enhance working relationships.
- Used coordination and planning skills to achieve results according to schedule.
Shoe Salesman
Catz Clothing
Cape Town
02.2006 - 10.2007
- Educated customers on personalized shoe options based on activity level, style preferences and foot type.
- Conducted product feature comparisons and price checking to facilitate consumer purchasing.
- Assembled promotional displays to increase brand awareness and attract customers.
- Selected, recommended and helped obtain or locate merchandise based on customer desires and needs.
- Advertised best-selling shoe products and trendy brands.
- Promoted up-selling of laces, scent balls and storage boxes to increase revenue and customer satisfaction.
- Created attractive merchandise displays throughout store.
- Greeted and offered sales assistance to every customer upon entry into store.
Education
High School Diploma -
Mount View High
Cape Town 04.2001 -
Timeline
Hardware, Software Installer & Support Agent
Biometric Time Solutions
06.2021 - Current
Administrator
MN Shopfitters
02.2019 - 12.2020
Salesman, Sales Trainer
Steelworld
01.2016 - 10.2018
Order Checker, Dispatcher
Hamiltons Brushes
05.2013 - 12.2015
Shift Supervisor
Capacity Staffing
01.2010 - 03.2013
Printing Apprentice
SafePak
12.2007 - 12.2009
Shoe Salesman
Catz Clothing
02.2006 - 10.2007
High School Diploma -
Mount View High
04.2001 -