IDRIS METEDAD
Technical Support Technician
Durban
Summary
Dedicated and technically proficient IT professional with a diploma in Applications Development, holding CompTIA Network+ and CompTIA A+ certifications, as well as ISTQB Certified Tester Foundation Level (CTFL) credentials. Possesses over a year of hands-on experience as a Desktop Engineer and currently employed as an L1 Technical Support Engineer. Adept at troubleshooting hardware and software issues, providing excellent customer service, and ensuring seamless IT operations. Strong foundation in software testing, network management, and technical support, with a proven ability to quickly adapt to new technologies and environments. Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
3
3
Certifications
Work History
IT Support Technician
RETAILABILITY
7 2022 - Current
- Managed IT asset inventory efficiently, ensuring accurate tracking and timely replacement or upgrades as needed.
- Diagnosed and troubleshot hardware, software and network issues.
- Configured and tested new software and hardware.
- Worked closely with software vendors to report and resolve any identified issues, ensuring that the technology environment remained stable and reliable for all users.
- Trained end-users on best practices for system usage, increasing their productivity and confidence in utilizing technology tools.
- Provided input during technology refresh cycles to ensure alignment between business needs and IT capabilities going forward.
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
Desktop Support Engineer
RETAILABILITY
06.2021 - 07.2022
- Optimized PC performance through regular updates, patches, and system upgrades.
- Configured hardware, devices, and software to set up work stations for employees.
- Installed new or upgraded hardware and software and coordinated installation and follow-up with user to achieve customer satisfaction.
- Monitored systems in operation and quickly troubleshot errors.
- Managed inventory of IT assets including hardware components and software licenses to maintain accurate records and ensure compliance with company policies.
Education
Diploma in ICT and application development -
Durban University of Technology
Durban, KwaZulu-Natal 02.2017 - 05.2021
Skills
Problem-Solving Skills
Technical Proficiency
Customer Service Skills
Attention to Detail
Adaptability and Continuous Learning
Time Management and Organizational Skills
Operating System Support
Printer Support
System Configuration
Hardware Installation
Certification
Comptia A+, Present
Personal Information
Willing To Relocate: Anywhere
Timeline
Desktop Support Engineer
RETAILABILITY
06.2021 - 07.2022
Diploma in ICT and application development -
Durban University of Technology
02.2017 - 05.2021
IT Support Technician
RETAILABILITY
7 2022 - Current
Comptia A+, Present
Comptia N+, Present
ISTBQ Certified Tester Foundation Level, Present
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