Idah Tsau
Langebaan
Summary
Proven to enhance dining experiences at Raaswater Langebaan, I excel in maintaining cleanliness and offering empathetic customer service. Skilled in quick decision-making and multitasking, I significantly contribute to team efficiency and guest satisfaction. Expert in food safety and order accuracy, my proactive approach ensures high-quality service under pressure.
Overview
3
3
years of professional experience
Work History
Assistant Waiter Server
Raaswater Langebaan
01.2023 - Current
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Managed multiple tables simultaneously, prioritizing tasks to meet all customer needs efficiently.
- Assisted waitstaff in taking and delivering accurate food and beverage orders, ensuring prompt service.
- Enhanced customer satisfaction by providing attentive and friendly service during their dining experience.
- Collaborated with management to address any discrepancies or areas of improvement in the overall dining process, fostering a culture of continuous growth and development.
- Assisted in setting up the restaurant before opening hours, ensuring proper table settings and a welcoming atmosphere for guests upon arrival.
- Greeted guests warmly upon arrival, guiding them to available tables or waiting areas when necessary.
- Coordinated with host staff regarding table assignments for optimal seating arrangements that maximize customer satisfaction while adhering to capacity guidelines during busy periods.
Waiter's Assistant
Windtown Hotel
05.2021 - 01.2023
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Communicated with kitchen staff to enable accurate food preparation.
- Arranged tables and chairs for special occasions and events.
- Provided attentive service and proactively assessed guest needs.
- Processed payments for orders and provided customers with change.
- Checked dining area supplies of linens, wrapped silverware, and replenished low stock.
Education
High School Certificate - English, Mathematics, Shona, Intergrated Science,
Nyamuzuwe High School
Mtoko Zimbabwe 11.2005
Skills
- Cleanliness standards
- Patience and Empathy
- Strong multitasking
- Customer service focus
- Adaptability under pressure
- Quick Decision Making
- Team player mentality
- Reliability and punctuality
- Cash handling proficiency
- Food safety understanding
- Order Accuracy
- Efficient food delivery
- Table setting expertise
- Understanding Dietary Restrictions
- Guest Relations Management
- Quality Control
- Safe Food Handling
- Order Taking
- Food presentation
- Professional Appearance
- Menu Memorization
Language
English and Portuguese
Timeline
Assistant Waiter Server
Raaswater Langebaan
01.2023 - Current
Waiter's Assistant
Windtown Hotel
05.2021 - 01.2023
High School Certificate - English, Mathematics, Shona, Intergrated Science,
Nyamuzuwe High School
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