Mmaphuthi Roeby Malatji
Supervisor
Johannesburg,GP
Summary
Experienced betting shop supervisor with a strong background in staff management, policy enforcement, and customer service. Skilled in training teams, resolving issues, and maintaining accurate cash and compliance records.
Goal-oriented professional with progressive experience from cashier to supervisor in customer-facing operations. Strong in team leadership, task coordination, and responsible gaming compliance. Trusted for effective problem-solving, secure cash control, and consistent service quality.
Overview
11
11
years of professional experience
Work History
Supervisor
LM Bookmakers
Bryanston, South Africa
03.2022 - Current
- Supervised daily betting shop operations, ensuring smooth customer service and wagering flow.
- Coordinated staff schedules, breaks, and task assignments to support consistent coverage.
- Monitored cash handling, till balances, and reconciliations to maintain accurate financial records.
- Enforced gambling compliance standards and responsible gaming procedures across front-line activities.
- Resolved customer disputes and betting issues promptly to maintain service quality.
- Trained new team members on shop procedures, systems, and transaction protocols.
- Reviewed operational reports and escalated discrepancies for timely correction.
- Maintained clean, secure premises while supporting opening and closing procedures.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
Betting Clerk
Soccershop
Kempton Park, South Africa
08.2018 - 03.2022
- Explained betting options, prices, and payout rules clearly to customers at counter.
- Processed betting slips accurately, confirming selections, odds, and stake amounts for customer wagers.
- Verified age, identity, and compliance requirements before accepting wagers.
- Confirmed customer age and identity to ensure compliance with betting regulations.
- Recorded wagers, results, and voids using betting terminal systems with consistent accuracy.
- Resolved customer discrepancies quickly by reviewing slips, results, and payout calculations.
- Assisted customers in understanding betting options, resulting in confident wagering decisions.
Customer Service Cashier
Builders Warehouse
Edenvale, South Africa
04.2016 - 04.2017
- Processed customer transactions accurately at point of sale, handling cash, card, and account payments.
- Assisted customers with product queries, pricing, and checkout support to improve service flow.
- Resolved payment discrepancies and transaction issues quickly, ensuring smooth customer experiences.
- Balanced tills and reconciled daily cash-ups to maintain accurate financial records.
Education
High School Diploma -
Inqayizivele High School
Johannesburg, South Africa 04.2001 -
FET Certificate - Hospitality
MSC Business College
Midrand, South Africa 04.2001 -
Skills
Staff management
Goal-oriented
Customer service
Policy enforcement
Decision-making
Operational oversight
Complex Problem-solving
Conflict resolution
Goal oriented
Regulatory compliance
Timeline
Supervisor
LM Bookmakers
03.2022 - Current
Betting Clerk
Soccershop
08.2018 - 03.2022
Customer Service Cashier
Builders Warehouse
04.2016 - 04.2017
FET Certificate - Hospitality
MSC Business College
04.2001 -
High School Diploma -
Inqayizivele High School
04.2001 -