Reservations Manager
Nungwi Dreams by Mantis
11.2022 - Current
- Revenue Management, Pricing updates
- Invoicing and updating deposits of reservation
- Optimizing of occupancy and average room rate
- Daily Reservations Administration
- Managing of TARS/Hotel Distribution - Price Points, Price Definition, Daily Yielding
- Managing OTA extranet (Hotelbeds, Booking.com, and Expedia)
- Guest Survey Satisfaction
- Working Closely with Front Desk for Smooth Daily Operations
- Guest Relations / Front Office duties
- Interact with guests during their stay, Solving and attend to guest complaints
- Updating guest's profiles
- Conduct Daily in house reports and check lists as per hotel standard
- Responsible for Front Office month end Report
- Working closely with accounts departments for reservations payment and refunds
- Responsible for Front Desk duty Roster, Daily Stationary
- Supervising Guest Service Agents, Night Auditors to ensure total guest satisfaction
- Provide guidance and direction to all associates to ensure they are adhering to all hotel policies, standards, procedures and regulations
- The ability to perform all front office functions both quickly and efficiently along with functioning as a technical department resource and providing training new hires
- Ensures good communication between all departments and the front office to better Serve our guests
- Monthly Reports
- ZRB-taxpayer portal
- Opera Operation system 5.5 and Opera Cloud
- Conducting Site Inspections
- Distribution of Contracting Rates
