IBRAHIM T CHIKWITI
Doha
Summary
Dynamic wine professional with extensive experience at Grab & Vine Restaurant, excelling in wine service and customer engagement. Proven expertise in wine pairing and training development, enhancing guest experiences and boosting sales. Adept at inventory management and problem-solving, consistently delivering exceptional service in fast-paced environments.
Overview
9
9
years of professional experience
Work History
Wine Steward
Qatar airways
Doha
01.2024 - Current
- Brought wine selections to tables with appropriate glasses and poured for customers.
- Responded promptly to inquiries from customers about pricing and availability of certain wines.
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
- Demonstrated comprehensive knowledge of international wines, characters, and vintage merits along with detailed knowledge of house wines.
Floor Manager & Junior Sommeliers
Grab & Vine Restaurant
01.2019 - 02.2024
- Provided recommendations and guided guests through wine pairings for food menus.
- Conducted wine tastings and educational sessions for staff and customers.
- Trained and supervised a team of servers on proper wine service techniques.
- Handled customer inquiries and resolved any wine-related issues or concerns.
- Managed daily operations and a team of 12 staff members in a busy restaurant setting.
- Utilized knowledge of wine varieties and pairings to enhance customer dining experience.
- Developed and executed training programs for new employees to ensure high quality service standards.
- Implemented inventory management systems to monitor and control beverage stock levels.
- Collaborated with kitchen staff to coordinate seamless service and efficient operations.
- Conducted wine tastings and interactive events to educate customers about different wine options.
- Managed wine inventory and assisted customers with wine selections at a fine dining restaurant.
- Organized and conducted wine tastings for guests, and provided education on different varietals and regions, which increased sales by 3%.
- Executed the opening and closing procedures of the wine cellar, and ensured proper storage conditions, reducing spoilage by 5%.
- Served as a wine ambassador, promoting the wine program, and contributing to a positive guest experience, which improved our rating to 4.9 on TripAdvisor.
Wine Steward
Circa Hotel
07.2016 - 11.2017
- Maintained an up-to-date knowledge of new wines, wineries, and tasting techniques.
- Trained new employees to perform duties.
- Developed strategies to promote sales of higher priced items such as fine wines.
- Informed customers of daily specials and signature menu items.
- Created ultimate wine experience by advising guests on wine choices and serving with accuracy and flair.
- Assisted in preparing salads, appetizers and desserts to speed up food service.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
Education
BUSINESS MANAGEMENT N 5 -
Falsebay College
Cape TownPUBLIC MANAGEMENT LEVEL 6 -
Falsebay College
WSET LEVEL 2 -
International Wine Education Centre
JohannesburgDIPLOMA HOSPITALITY MANAGEMENT -
Alison
Skills
- Pos operation
- Customer service
- Menu planning
- Communication
- Problem solving
- Inventory management
- Wine service
- Wine pairing
- Pairing expertise
- Training development
Languages
English, Advanced
Timeline
Wine Steward
Qatar airways
01.2024 - Current
Floor Manager & Junior Sommeliers
Grab & Vine Restaurant
01.2019 - 02.2024
Wine Steward
Circa Hotel
07.2016 - 11.2017
BUSINESS MANAGEMENT N 5 -
Falsebay College
PUBLIC MANAGEMENT LEVEL 6 -
Falsebay College
WSET LEVEL 2 -
International Wine Education Centre
DIPLOMA HOSPITALITY MANAGEMENT -
Alison
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