Ibongwe Mgunundu
Administrator/Waitress
4216 El Salvador Street Cosmo City Johannesburg
Summary
Proven track record in enhancing customer experiences and streamlining office operations, notably at Lyonn Holdings. Expert in guest relations management and administrative support, demonstrating exceptional attention to detail and a knack for maintaining high service standards. Achieved significant improvements in dining area efficiency and office inventory management, leveraging both interpersonal and organizational skills. Motivated with engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs.
Overview
3
3
years of professional experience
Work History
Waitress
Louis Cafe
05.2024 - Current
- Greeted new customers, discussed specials, and took drink orders.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
Administrator
Lyonn Holdings
02.2021 - 12.2023
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Computerized office activities, maintained customer communications, and tracked records through delivery.
- Collected, validated, and distributed information to employees.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
Education
Grade 12 -
Tetelo Secondary School
Soweto 04.2001 -
Skills
Customer Service
Dining area maintenance
Guest Relations Management
Menu Recommendations
Office Administration
Administrative Support
Attention to Detail
Personal Information
- Date of Birth - 04 July 2024
- Gender - Female
- ID Number - 0107040457080
- Nationality - South African
References
Lyonn Holdings
- Tshepo Dau
- Director
- 073 208 0276 / hr@lyonnholdings.co.za
Louis Cafe
- Allan Willie Zwai
- Manager
- 0698784935
Timeline
Waitress
Louis Cafe
05.2024 - Current
Administrator
Lyonn Holdings
02.2021 - 12.2023
Grade 12 -
Tetelo Secondary School
04.2001 -
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