Ian Myburgh
Senior Manager
Summary
Dynamic leader with a proven track record at Big Daddy's Liquor / Prestons, enhancing operational efficiency and boosting sales by over 20%. Expert in leveraging sales techniques and exemplary communication to foster team growth and customer satisfaction. Skilled in problem-solving and computer applications, adept at driving significant improvements in store performance and employee productivity.
Overview
5
5
years of professional experience
Work History
Relief Manager/Store Manager
Big Daddy's Liquor / Prestons
08.2023 - Current
- Streamlined operational procedures to increase employee productivity and overall efficiency.
- Assisted in the development of staff schedules to optimize coverage during peak business hours while minimizing labor costs.
- Managed cash handling procedures accurately, reducing discrepancies and safeguarding company assets.
- Trained multiple new assistant and store managers throughout branches effectively and efficiently.
- Handles day to day logistics through dispatching customer deliveries and receiving bulk orders.
- Grew sales within every store managed by greater than 20% versus previous year.
- Worked with Area Manager and CEOs to provide logical feedback in order to aid store operations.
Assistant Store Manager
Big Daddy's Liquor / Prestons
04.2023 - 08.2023
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
Salesperson
Eastern Cape Motors
08.2022 - 04.2023
- Boosted customer satisfaction by providing exceptional service and addressing their needs promptly.
- Coordinated with service departments to address client concerns or issues post-purchase efficiently, fostering loyalty among customers.
- Developed long-lasting relationships with clients through excellent communication skills and personalized assistance.
- Conducted comprehensive follow-ups with potential buyers, leading to increased conversion rates.
Technician
Eastern Cape Motors
01.2020 - 08.2022
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
- Kept equipment in good working order by following operating instructions, troubleshooting breakdowns, and maintaining supplies.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Enhanced customer satisfaction by providing timely and accurate repair estimates for various automotive issues.
- Maintained a clean and organized work environment, demonstrating pride in personal workspace while contributing to overall shop cleanliness.
Education
National Senior Certificate -
Hudson Park High School
East London 04.2001 -
Skills
Sales Techniques
Computer Skills
Customer Service
Problem-Solving
Time Management
Team Leadership
Excellent Communication
Self Motivation
Timeline
Relief Manager/Store Manager
Big Daddy's Liquor / Prestons
08.2023 - Current
Assistant Store Manager
Big Daddy's Liquor / Prestons
04.2023 - 08.2023
Salesperson
Eastern Cape Motors
08.2022 - 04.2023
Technician
Eastern Cape Motors
01.2020 - 08.2022
National Senior Certificate -
Hudson Park High School
04.2001 -
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