Ian Chilingulo
Designer/Call Centre Supersvisor
ROODEPOORT
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
25
25
years of professional experience
3
3
Certifications
3
3
Languages
Work History
On Air Graphics Designer
Seb4Vision
12.2018 - Current
- Designing and maintaining On Air TV Graphics for different sporting codes, Whilst adhering to SuperSport Brand.
- Designing and maintaining AR and VR Graphics for PSL Tournaments like Nedbank Cup, MTN and Carling Blacklabel Cup.
- Designing and maintaining of Golf Graphics for external clients like R&A.
- Communicated effectively with clients throughout the design process, gathering feedback and making necessary revisions to achieve desired results.
- Enhanced client satisfaction by delivering high-quality graphic design projects on time and within budget constraints.
Broadcast Graphic Design
Rebel Pictures
02.2015 - 12.2018
- Designing On-air Graphics for Live Sports production
- Capturing Stats during live games
- Load proper statistical information for different players for TV production
- Outputting captions during live TV Productions
Events Planner
INK BUSINESS EVENTS
01.2010 - 02.2015
- Researching the industry trends and produce guide lines for conference papers
- Secure high profile speakers and Training facilitators
- Networking at events to acquire business
- Manage event logistics
- Manage the sales and admin team
Retentions Supervisor
STANDARD BANK INSURANCE BROKERS
01.2008 - 01.2010
- Drive strategies to retain Clients which involved re selling benefits and features
- Up selling of credit and funeral policies
- Analyse why clients were cancelling policies and report to management
- Implement systems, processes and procedures
- Set service level agreements on retention
- Workforce management for the retention Call Centre
- Ensure staff adheres to FAIS requirement
- Conduct coaching and bi-annual appraisals
- Conduct call Audits for coaching purposes and reports
Quality Assure
STANDARD BANK INSURANCE BROKERS
01.2006 - 01.2008
- Audit systems and processes
- Analyse policy cancellation reasons
- Review Customer evaluation reports
- Audit calls to identify coaching areas
- Root cause analysis on service break downs
- Research on market trends
- Competitor analysis
Funeral Claims Call Centre Supervisor
STANDARD BANK INSURANCE BROKERS
01.2003 - 01.2006
- Communicating clear expectations to staff in line with departmental objectives
- Conduct call audits to identify training needs for staff
- Managing staff by providing coaching, counseling, and conduct performance reviews as well as bi annual appraisals
- Manage absenteeism and call volumes through workforce planning
- Reporting performance to management
- Monitoring of incoming calls
Funeral Claims Call Centre Agent
STANDARD BANK INSURANCE BROKERS
01.2000 - 01.2003
- Answering calls
- Registering and assessing Funeral claims
- Paying valid claims within 48 hours
- Filling
Education
Diploma in finance and bookkeeping - Pastel, Excel, Standard and Advanced Bookkeeping
Allenby campus
Computing diploma - MCSE, Pascal, C++, Microsoft office packages
Technica computer college
Certificate Of Proficiency (life) - undefined
Insurance Institute of South Africa
FAIS 1&2 - undefined
DAMELIN
Matric - English, Maths, Physical Science, Business Studies, Social Studies, Life Skills, Agriculture
T &T Private School
RE5
MOONSTONE
CAPETOWN06-2025
Skills
- People management
- Sales/Retentions
- Funeral Policy Servicing
- Funeral Policy Claims
- Credit life Policies
- Call Centre Supervising
- Graphics Design
- IT Skills
- Analytical
- Assertive
- Team player
- Microsoft Office Packages
- Unreal Engine
- Cinema 4D
- Adobe
VIZRT PRODUCTS
- File Net
- ITC
- XDS
Certification
Customer service (Certificate)
Accomplishments
- 2003, Top performer Award for maintaining customer excellence during the year 2002
- 2004, Top Performer award for maintaining customer excellence during the year 2003
- 2007, Runner up to the top performer for the year 2006
- 2008, Top Performer Award for the service excellence in the year 2007
- 2009, Top Performer Awards for maintaining service excellence and significant contribution towards customer satisfaction surveys
Personal Information
- Date of Birth: 02/15/79
- Gender: Male
Timeline
On Air Graphics Designer
Seb4Vision
12.2018 - Current
Broadcast Graphic Design
Rebel Pictures
02.2015 - 12.2018
Events Planner
INK BUSINESS EVENTS
01.2010 - 02.2015
Retentions Supervisor
STANDARD BANK INSURANCE BROKERS
01.2008 - 01.2010
Quality Assure
STANDARD BANK INSURANCE BROKERS
01.2006 - 01.2008
Funeral Claims Call Centre Supervisor
STANDARD BANK INSURANCE BROKERS
01.2003 - 01.2006
Funeral Claims Call Centre Agent
STANDARD BANK INSURANCE BROKERS
01.2000 - 01.2003
Diploma in finance and bookkeeping - Pastel, Excel, Standard and Advanced Bookkeeping
Allenby campus
Computing diploma - MCSE, Pascal, C++, Microsoft office packages
Technica computer college
Certificate Of Proficiency (life) - undefined
Insurance Institute of South Africa
FAIS 1&2 - undefined
DAMELIN
Matric - English, Maths, Physical Science, Business Studies, Social Studies, Life Skills, Agriculture
T &T Private School
RE5
MOONSTONE
Similar Profiles
Ralph BaloyiRalph Baloyi
Graphics operator: AR and VR at Seb4visionGraphics operator: AR and VR at Seb4vision
Koketso MangadiKoketso Mangadi
Graphics Operator at Seb4visionGraphics Operator at Seb4vision
Thobeka MkhizeThobeka Mkhize
Office Manager at Seb4vision Pty LTDOffice Manager at Seb4vision Pty LTD
Lusanda MnguniLusanda Mnguni
Research Assistant (Freelancer) at Super Lead AdvisoryResearch Assistant (Freelancer) at Super Lead Advisory
Charlotte Naledi SereoCharlotte Naledi Sereo
Repossession Dispatcher at CartrackRepossession Dispatcher at Cartrack