Iain Lofthouse
Cape Town
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Senior Technical Specialist
iOCO Cloud Services
07.2017 - Current
- Mobile Device Management Planning and deployment
- SharePoint Deployment using Scripting tools
- AD Inter-Org Migrations
- On-Premise to Cloud Hybrid Solutions
- Customer facing interaction and consultation
- Driving Office365, Azure and Cloud Offerings to Customers
- Providing Customer Technical Leadership onsite
- Business Continuity and Disaster Recovery Planning
- Office365 Tenant to Tenant migrations
- Architectural Planning, Design and Implementation
- SharePoint On-Premise and Online Management
- File Migrations to SPO
- Managing customer Azure and M365 (Saas) Platforms
- Azure PaaS Application Deployments and Implementation
- Azure Infrastructure Planning and Architecture
Microsoft Azure Cloud Engineer
Western Cape Government
11.2021 - 12.2022
- Company Overview: On Contract at iOCO Cloud Services
- Iaas and PaaS Deployments
- Azure Cost Management
- Daily Azure Administration (eg, Backup Checks, Azure Monitoring, Application Insights)
- Information gathering and assisting Architects with latest Microsoft Azure Technologies
- Incident Management
- Project Ownership and Deployments
- Providing Customer Technical Leadership onsite
- Liaising with DevOps Teams to ensure Project completion
- Daily and Weekly Meetings
- On Contract at iOCO Cloud Services
Senior Technical Consultant - M365 & Azure
The Solidarity Fund
09.2020 - 11.2021
- Company Overview: On Contract at iOCO Cloud Services
- Management of Microsoft 365 Platform
- Security and Compliance Deployments
- Overall Architecture of Microsoft Cloud
- On Contract at iOCO Cloud Services
Infrastructure Technical Lead
Open Box Software
08.2015 - 05.2017
- Ensuring projects and tasks are being maintained and deadlines are met
- Project Lead for the Infrastructure Team
- Creating and documenting new processes
- Weekly Service management meetings
- Server builds, racking, support and Management
- Analysis on new technologies and implementation
- Veeam Backup & Replication Lead
- Hyper-V Technical Lead
- Fortigate Firewall Technical Lead (Creating Firewall policies, prioritising traffic and routes)
- Supporting and Managing Office 365-Based Applications
- Setup Monitoring Baselines, Alerts and Reporting
- Change Review Process and Approvals
- Storage Technical Lead
Team Leader / System Engineer
Exec-Sys (Zhero)
04.2015 - 08.2015
- Maintaining Daily schedules with Team Members in SA and UK
- Completing Daily Check-ins with Team
- Monitoring and assisting on the service desk with ticket assignment and allocation
- Ensuring projects and tasks are being maintained and deadlines are met
- Creating and documenting new processes
- Maintaining Customer Relations
- Weekly Service management meetings
- Managing and maintaining multiple customer environments
- Analysis on new technologies and implementation
Windows Server Engineer
Business Systems Group (BSG)
07.2014 - 03.2015
- Managing, deploying and supporting BSG Server Infrastructure
- Assisted in deploying Lync Front End, Director and Edge Servers
- Topology created and designed to fit companies requirements
- Support for customers using Microsoft Office 365 ns
- Managing and supporting SharePoint 2013 Farm
- Assisting the service desk and desktop teams and holding them accountable for their tasks and tickets
- Weekly and monthly check-in for project updates
- Ensuring all stake holders are kept up to date
- Successfully assisted UK Site migration
- Including server migration and decommission
- Deployed Active Directory Synchronization to sync with Office 365 Cloud solutions
- Upgraded Active Directory servers from 2008 to 2012 Domain
- Supporting local and remote site infrastructure
- Managing Cloud DNS and Cloud AV Solutions
- Continuously investigating and analyzing new technologies to deploy to improve infrastructure
- Ensuring local knowledge documents are kept up to date and all new projects and rollouts of technologies are documented
Third Line Engineer
Computacenter
12.2007 - 07.2014
- Wintel Tier 3 (January 2011 - June 2014)
- Citrix Support and Administration (Customer's Technical Lead)
- Citrix Projects - Installation and Configuration of Citrix NetScaler 10.1 and Citrix Storefront 2.1, Setup new Citrix XenApp 6.5 Farm
- Trend Micro Support Administration (Customer's Technical Lead)
- VMware Support
- Proactive Projects and Changes
- Wintel Server Support & Administration
- Daily Server Checks and reporting
- Active Directory Administration
- Maintaining and adhering to strict SLA's
- Documentation and assistance to lower tier support teams
- Intel Tier 2 Team (18 August 2008 to January 2011)
- Provided general 2nd Line support to customers based on sites in the UK & US
- Provided 3rd Line support for Customer
- Proactive Management Tasks
- Citrix Support and Administration
- Longbow Team (1 December 2007 to 15 August 2008)
- Provided general 2nd Line support to customers based on sites in the UK
- Provided Support for all servers based in the UK for clients
- Exchange Administration (Exchange 5.5, Exchange 2000, Exchange 2003)
- Exchange Cluster Administration
- Lotus Notes Support
- Domino Administration
- Blackberry Enterprise Server Support
Wintel / Exchange Administrator
EDS Group
02.2006 - 11.2007
- Exchange Team February 2007 to November 2007
- Microsoft Exchange Administration
- Multi-site Exchange 2003 environment
- Microsoft Exchange cluster administration
- Blackberry server and user support
- IST/GRS&T Team February 2006 to January 2007
- NT/Mail account creation/deletion/modification/enabling
- Basic Active Directory Support Tasks and administration
- Basic Exchange Administration
- Printer Management
- Server rebuilds
IT Engineer (Contractor)
Unison / Getronics
08.2005 - 11.2005
IT Support Analyst (Contractor)
Stonham Housing IT Department
01.2005 - 08.2005
IT Systems Engineer (Contractor)
Debevoise & Plimpton
09.2004 - 12.2004
IT Specialist (Contractor)
Telkom SA
05.2004 - 09.2004
Team Leader / Desktop Support Technician
Reef Computers
07.2003 - 12.2003
Project Consultant (Contractor)
Comparex Africa (PTY) LTD
02.2003 - 04.2003
IT Specialist (Contractor)
Telkom SA
03.2001 - 09.2002
Education
Diploma - PC Engineering
Varsity College
01.1999
Matriculated -
Bergvliet High School
01.1998
Skills
- Teamwork and collaboration
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Problem resolution
- Friendly, positive attitude
Accomplishments
- Office 365 Migrations - Scoped, migrated, documented and supported multiple customers on-premise to cloud migration solution
- Successfully cut over companies Active Directory and mail infrastructure to a new environment with a hybrid Microsoft cloud setup.
- Setup new Azure environment for customers, and assisted in architecting the transition to the cloud.
Candidate
Iain Lofthouse
Current Position
Senior Technical Specialist
Certification
- 2022, Microsoft Certified: Power Platform Fundamentals (PL-900), Torque IT
- 2021, Microsoft Certified: Azure Fundamentals (AZ900), Torque IT
- 2021, Microsoft 365 Certified: Messaging Administrator (MS-203), Torque IT
- 2014, Managing and Supporting Windows 8.1, Torque IT
- 2013, VMware Certified Professional 5, Torque IT
- 2013, Certified Citrix Administration XenServer 6, Torque IT
- 2012, Certified Citrix Administrator XenApp 6, Torque IT
- 2012, Certified Citrix Administrator XenDesktop 5, Torque IT
- 2018, Citrix XenApp and XenDesktop 7.15 LTSR Advanced Administration, Bytes Technology
- 2013, VMware vSphere: Install, Configure, Manage V5.1, Torque IT
- 2012, Cisco Unified Computing System (UCS), Fire Fly
- 2011, Citrix XenApp 6, Bytes Technology
Company
iOCO Cloud Services
Personal Information
ID Number: 8004095209080
Timeline
Microsoft Azure Cloud Engineer
Western Cape Government
11.2021 - 12.2022
Senior Technical Consultant - M365 & Azure
The Solidarity Fund
09.2020 - 11.2021
Senior Technical Specialist
iOCO Cloud Services
07.2017 - Current
Infrastructure Technical Lead
Open Box Software
08.2015 - 05.2017
Team Leader / System Engineer
Exec-Sys (Zhero)
04.2015 - 08.2015
Windows Server Engineer
Business Systems Group (BSG)
07.2014 - 03.2015
Third Line Engineer
Computacenter
12.2007 - 07.2014
Wintel / Exchange Administrator
EDS Group
02.2006 - 11.2007
IT Engineer (Contractor)
Unison / Getronics
08.2005 - 11.2005
IT Support Analyst (Contractor)
Stonham Housing IT Department
01.2005 - 08.2005
IT Systems Engineer (Contractor)
Debevoise & Plimpton
09.2004 - 12.2004
IT Specialist (Contractor)
Telkom SA
05.2004 - 09.2004
Team Leader / Desktop Support Technician
Reef Computers
07.2003 - 12.2003
Project Consultant (Contractor)
Comparex Africa (PTY) LTD
02.2003 - 04.2003
IT Specialist (Contractor)
Telkom SA
03.2001 - 09.2002
Matriculated -
Bergvliet High School
Diploma - PC Engineering
Varsity College
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