XPLAN
Hwaila Mosepidi
Social Sciences Graduate (Customer Service Representative)
Centurion,South Africa
Summary
Hardworking SoAngelic cleaning company Founder passionate about building companies from within by attracting intelligent and productive professionals. Quality-driven leader focused on growth and experienced in fundraising, customer acquisition and executive management. Innovative company designer with 8 years of experience solving chronic deficiencies and driving growth.
Overview
9
9
years of professional experience
7
7
years of post-secondary education
1
1
Certification
Work History
Facilities Manager
SoAngelic
Centurion, Gauteng
10.2018 - 03.2021
- Reviewed individual department performance and worked with leadership to improve processes, procedures and practices.
- Negotiated terms of business acquisitions to increase business base, solidify market presence and diversify offerings.
- Developed key operational initiatives to drive and maintain substantial business growth.
- Conducted target market research to scope out industry competition and identify advantageous trends.
- Cultivated forward-thinking, inclusive and performance-oriented business culture to lead industry in innovation and push progress.
- Developed innovative sales and marketing strategies to facilitate business expansion.
- Integrated new media and web advertising initiatives into client's marketing strategies to enhance brand awareness.
- Shaped solutions and approaches by leveraging trends in customer marketplaces and industries.
- Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
- Accounted for building usage and organizational needs when planning maintenance activities.
- Directed tenant improvements to meet contractual demands and update building areas.
- Managed projects totaling R500000 in 1 year
Financial Planner
Momentum
Rooderpoort , Gauteng
04.2018 - 01.2019
- Managed R1000000 in client investment portfolios by providing one-on-one service when meeting with clients to understand assets, expenses and long-term as well as short-term investment goals to devise personalized financial plan.
- Coached and advised clients in business plans and processes to achieve profit objectives.
- Educated clients on various financial matters and provided professional recommendations on investment opportunities, products and services based on each clients' individual needs.
- Carried out day-day-day duties accurately and efficiently.
- Developed team communications and information for meetings.
- Used Microsoft Word and other software tools to create documents and other communications.
Financial Advisor
Old Mutual
Centurion, Gauteng
06.2016 - 03.2018
- Educated clients on various financial matters and provided professional recommendations on investment opportunities, products and services based on each clients' individual needs.
- Assisted brokers and advisors with servicing clients by preparing financial plans, conducting investment research and completing trades and transactions.
- Helped clients plan for and fund retirements using mutual funds and other options to manage, customize and diversify portfolio.
- Cultivated and strengthened relationships with new clients and educated clients on account services and capabilities.
- Delivered strategy advisement and corporate financing to clients.
- Assisted clients with preparing financial plans, conducting investment research and completing trades and transactions to assess and meet financial goals.
- Worked with clients to support understanding of rationale and details of financial strategies.
- Boosted sales by 99% and exceeded sales target by employing consultative sales tactics and superior customer care
- Created business plan and identified target customers by interacting on phone and in person, handling basic inquiries and providing quotes
- Highlighted values and educated clients on Life Policies, Investments and Wills financial products
Social Worker Assistant
Tshwane Child Welfare
Centurion, Gauteng
03.2013 - 05.2017
- Supported program leadership in handling day-to-day management needs of busy office.
- Helped develop effective care plans advocated for needs of each client with outside agencies and care professionals.
- Gathered information from mental and physical health and educational records to make recommendations and determine appropriate care plans.
- Cultivated positive, trusting relationships with clients and community providers to promote effective coordination of resources.
- Coordinated referrals to community services to help clients obtain needed support.
- Completed comprehensive psychosocial evaluations for new residents to identify needs and strengths.
- Facilitated communication between patient and family through patient-family counseling and with healthcare team.
- Improved clients' coping with routine life activities such as food budgeting and rental payments.
- Identified service gaps and located needed housing and work placement resources for individuals.
- Coordinated services with appropriate hospital and community resources.
Education
Bachelor of Arts Honours - Forensic Science and Technology
University of South Africa
Pretoria 11.2022 -
Bachelor of Arts - Psychology & Criminology
University of South Africa
Pretoria 01.2015 -
No Degree - Hospitality
Association of South
Restaurant Association Of South Africa 01.2010 -
High School Diploma -
Motlakaro Secondary School
Polokwane 02.2021 -
Skills
Managing and Rehabilitating Offenders seminar Maintaining standards Budget and records management Claims investigation and research Contracting policies and regulations Business requirements understanding Facility and equipment maintenance Sales expertise Complaint resolution Inbound and Outbound Calling Shipping procedures understanding CRM Strategic sales knowledge Professional telephone demeanor Good listening skills Receiving support Spreadsheet management Report Development Organizing Mail Document Conversion Writing reports Executive presentations Customer and client relations Staff Management Records management Mail handling Desktop support Customer service expert MS Office Critical thinking Clerical Scheduling and calendar management Time management Conflict resolution Excellent work ethic Organization and Time management Verbal and written communication Planning and Coordination Multitasking abilities
Managing station brand
3D solid, surface and assembly modeling
Customer relations understanding
Client renewals and prospecting
Sanitary food handling procedures
Certification
Regulatory Examination, Moonstone Business Institute - 2021
Software
Spotlight
Astute
Interests
In my spare time I enjoy CrossFit workouts that assist in challenging oneself and keeping fit physically and mentally I also enjoy Psychological and motivational books
Timeline
Bachelor of Arts Honours - Forensic Science and Technology
University of South Africa
11.2022 -
High School Diploma -
Motlakaro Secondary School
02.2021 -
Facilities Manager
SoAngelic
10.2018 - 03.2021
Financial Planner
Momentum
04.2018 - 01.2019
Financial Advisor
Old Mutual
06.2016 - 03.2018
Bachelor of Arts - Psychology & Criminology
University of South Africa
01.2015 -
Social Worker Assistant
Tshwane Child Welfare
03.2013 - 05.2017
No Degree - Hospitality
Association of South
01.2010 -