Hulisani Mudau

Absa Vehicle and Assets Finance| Account Maintenance Department

• Account Restructuring: Managing the restructuring of customer accounts, ensuring appropriate adjustments and payment terms are set in line with customer needs and financial guidelines.
• Account Finalisations and Write-offs: Finalising accounts by closing off or settling outstanding balances, and processing write-offs for accounts deemed uncollectible or non-recoverable.
• Query Resolution: Addressing and resolving customer and internal queries related to account balances, payment schedules, interest charges, and other account-related concerns, ensuring prompt and accurate responses.
• Interest Write-back: Reviewing and processing interest write-backs for accounts where interest charges were incorrectly applied or need adjustment, in accordance with company policies.
• System Utilisation: Leveraging multiple platforms to streamline operations and ensure efficient management of accounts:

SAP: For managing and tracking financial transactions, updating customer account details, and generating reports.
CRM (Customer Relationship Management): To track customer interactions, manage account histories, and ensure effective communication and resolution of queries.
R3: Utilising SAP R3 for advanced financial processing, including billing, account adjustments, and reconciliation.
Debt Manager: To monitor and manage overdue accounts, initiate collection efforts, and track recovery progress.
ODP (Operational Data Provisioning): For data extraction, integration, and reporting, enabling accurate financial analysis and decision-making.

• Microsoft Office: Utilising Microsoft Office tools (Excel, Word, PowerPoint, etc.) for reporting, documentation, data analysis, and internal communication.
• Preparation and Analysis: Generating detailed reports that track and document write-back activities, including the rationale behind each adjustment, the affected accounts, and the financial impact.
• Quality Assurance: Ensuring that all write-backs are accurately processed in accordance with company policies, industry standards, and regulatory requirements. This involves reviewing the data for consistency, accuracy, and completeness, and identifying any discrepancies or anomalies that may require further investigation.
• Verification and Documentation: Cross-referencing write-back entries with supporting documentation, such as customer agreements or payment histories, to verify that all adjustments are legitimate and justified.
• Reporting for Stakeholder Review: Compiling the write-back reports for management and relevant stakeholders, providing insights into trends, identifying potential areas for process improvement, and offering recommendations for corrective actions where necessary.
• Continuous Improvement: Using the write-back reports as a tool to assess the effectiveness of current account management practices and contribute to continuous process improvement efforts within the department.

• Entered data into system and updated customer contacts with information to keep records current.
• Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
• Created welcoming environment for customer by greeting and assisting, as well as quickly responding to customer inquiries and needs.
• Input data and processed system change to generate accurate reports.
• Managed daily mail distribution for both internal employees and external customers or clients.
• Arranged meetings and appointments and updated records to assist management.