Huguette Kenj
Retail
Johannesburg
Summary
At Big Blue, I spearheaded store operations, enhancing customer satisfaction and sales through innovative merchandising and effective staff training. My strategic thinking and leadership boosted team performance, while my expertise in inventory management and POS systems ensured operational excellence. Achievements include significant shrinkage reduction and fostering a positive work environment.
Overview
1
1
Language
Work History
Store Manager
Big Blue
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Rotated merchandise and displays to feature new products and promotions.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
Education
Post Graduate Certificate - Education
University of South Africa
Johannesburg 04.2020
Bachelor Degree - Financial Management
University of Lubumbashi
Democratic Republic Of Congo 10.1997
Skills
Store displays
Customer Response
Systems and software programs
Strategic thinker
Staff Management
Goals and performance
Merchandising
Staff training and development
Training and mentoring
Database Management
Customer Relations
Team leadership and coaching
Mathematical aptitude
POS systems
Operations
Team Building
Sales expertise
Product and service sales
Hourly shift management
Accurate money handling
Inventory management
Staff training/development
Delegation
Coaching and mentoring
Timeline
Store Manager
Big Blue
Post Graduate Certificate - Education
University of South Africa
Bachelor Degree - Financial Management
University of Lubumbashi