Huguette Kenj

Store Manager

Big Blue

Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
Managed inventory control, cash control, and store opening and closing procedures.
Assisted with hiring, training and mentoring new staff members.
Completed point of sale opening and closing procedures.
Improved customer satisfaction through staff training in customer service and product knowledge.
Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Maximized sales by creating innovative visual merchandising displays and store layouts.
Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
Reconciled daily sales transactions to balance and log day-to-day revenue.
Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
Rotated merchandise and displays to feature new products and promotions.
Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.