Huggins Chitiva

• Developed lasting relationships with over 15 financial services clients, leading to repeat business and a strong referral network.
• Conducted thorough market research and analysis to inform strategic recommendations for clients in the Financial Services industry across the MEA market.
• Improved team productivity by 30% through leveraging team collaboration tools and solutions consulting, as well as solution architecture best practices, across all engagements.
• Championed cross-departmental collaboration to ensure the customer's voice is brought into the organization, and similarly, the organization's interests are represented in the market.
• Provided expert guidance to clients on best practices in solutioning, ensuring successful organizational transitions.
• Mentored junior consultants, fostering professional growth through skill development and knowledge sharing.

I perfom routine freelance work on Digital Marketing (Facebook Advertising, Google Ads, Facebook Ads Manager, Google Analytics, Conversion Rate Optimization, Lead Generation, Shopify, ClickFunnels, AdWords, WordPress, Website design, Ecommerce Website, Woocomerce, List Building, Data Scraping, PPC Campaign Setup & Management, Pay Per Click Advertising, MailChimp, Email Marketing, Marketing Automation, B2B Marketing, Business.

I perfom routine part time work on AI Automation (Salesforce, Zapier, Zoho, Hubspot, Make.com, Chat GPT, N8N)

• Helped in shaping the Digital Fintech Security solutions and Mobile payments enablement solutions for Financial Institutions in the Middle East and African markets. Responsibilities included Solutions Design, Pre-sales technical deep-dives and Technology strategy discussions towards delivering solutions that are fit for purpose.
• Defined and oversaw 100% of the solution plans, technical proposals, solution summaries, high level designs and solution design documents for Entersekt’s Security, Authentication and digital payments enablement solutions for Financial Institutions in the MEA region.
• Worked as the Design Authority for the MEA market, scheduling and driving Joint Design sessions with wider stakeholders to achieve fit for purpose solutions.
• Participated in customer’s strategy sessions, leading customer technical workshops and technical deliveries.
• Identified areas for improvement in existing processes and implemented necessary changes for increased efficiency and effectiveness.

• Led the Solution Architecture functional initiatives involving requirements gathering, Solutions design, High level design, Dimensioning planning, Migration Planning, Capacity planning.
• Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
• Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
• Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
• Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
• Coordinated resources effectively to meet project deadlines and achieve desired results.

• Identified customer upgrade needs, on-site support, training needs, providing the required feedback to Account Managers.
• Improved customer satisfaction by promptly addressing support tickets and providing accurate solutions.
• Documented technical issues and solutions to enable tracking history and maintain accurate logs.
• Developed strong relationships with key clients, acting as their primary point of contact for all technical concerns.
• Conducted customer training on Aircoms products and solutions.

• Provided technical support to customers during post-sales consultations, addressing concerns, and offering solutions tailored to their needs.
• Designed and delivered product training for clients.
• Improved overall customer satisfaction by proactively addressing concerns and resolving issues in a timely manner, demonstrating a commitment to exceptional service.
• Perfomed installations, configuration, testing, debugging and commissioning of telecom systems.
• Monitoring daily, weekly and longer-term network performance trends
• Network operation and maintenance, SLA monitoring and reporting.

• Designed end-to-end ICT hardware and software solutions for mobile operators for the Huawei GSM and 3G UMTS products with emphasis on network security, performance, reliability, scalability and future evolution.
• Carried out pre-sales solutions design, technical proposals preparations and RFPs responses
• Attended routine telecommunications exhibitions to meet new customers and perform competitor analysis.
• Developed customized proposals that demonstrated a clear understanding of client requirements and offered compelling solutions to meet their unique needs.
• Increased sales revenue by consistently meeting and exceeding sales targets through effective client presentations and product demonstrations.
• Provided technical support to customers during pre-sales consultations, addressing concerns, and offering solutions tailored to their needs.