Howard Mkhonza
Contracts Control Administrator
Benoni
Summary
Award of Excellence n recognition of exceptional performance and outstanding achievement.Service Excellence.
Experienced with managing office environments and coordinating administrative tasks to support organizational goals. Utilizes strong organizational skills and effective communication to enhance team productivity. Track record of implementing efficient processes and maintaining high standard of operational excellence.
Overview
1
1
Language
17
17
years of professional experience
Work History
Contracts Control Administrator
Otis Elevators (PTY) LTD
11.2015 - 07.2019
- Verification and Distribution of sales packages for Ordering and booking units.
- Track and trace shipments overseas and local suppliers.
- Arrange clearing instruction and delivery to job site.
- Control all live contracts and make sure they are ordered.
- Make sure all the shipments meet site start date.
- Completing tender documents.
- Attend to customer complaints.
- Obtain quotations for local deliveries.
- Notify site managers of the progress of the units.
- Make sure that units are not damaged before delivery to site.
- Data capture on Ms Excel.
Otisline Customer Care Representative
Otis Elevators (PTY) LTD
07.2011 - 11.2015
- Telephonically assist in reporting faulty lifts, escalators and walk ways for corporate, business and consumer buildings.
- Dispatching technicians in attending and maintaining maintenance to faulty lifts, escalators and walkways.
- Data capturing/Surveys
- Meeting monthly targets and reaching service level.
- Resolving all technical queries and call backs.
- Provide customer service
- Switch board reliever.
Customer Service Representative-Frontline
TNT International Express(Courier Service)
06.2009 - 03.2011
- To provide excellent accessibility and first call resolution to customers, and to maximize available revenue opportunities for the business whilst providing an exceptional customer experience.
- Answers approximately 120 incoming calls per day in accordance with the company's telephone policy.
- Familiarity with the Track and Trace Booking System.
- To be able to communicate effectively to ensure timely and accurate response to customer complaints queries request and quotes.
- Generating new business by selling products/Service telephonically.
- To create and maintain partnerships between customer service and external customers.
- To provide timely, accurate and relevant service related information to our external customers in order for them to be delighted and purchase our products.
- Provide the best solution and alternatives based on customer's needs.
Call Centre Agent (Service Activation Unit)
Telkom SA(Springs Avenues)
09.2006 - 07.2008
- Activating e-mail and internet accounts
- Promoting new Value added services, Dispatching of Technicians for installations
- Sales and Marketing –new lines - internet - Broadband and Instruments.
- Solving Progress Queries.
- Customer Service Course
- Selling Techniques
- Clarify Systems and OMS Systems
- CBS
- Learning of Telkom Infrastructure i.e. Telkom’s Exchanges analog and digital lines operations and optic fibre communications.
Customer Service Agent
South African Airways(Air Ways Park)
02.2005 - 08.2006
- Dealing with Voyager Queries
- Dealing with Travel Agents, Tickets & Reservations.
- Advice on necessary airport taxes.
- Advice on necessary documentation.
- Passenger Handling
- Voyager
- Axres
- Amadeous
- Telephone Techniques
- Business Writing Skills
Computer Technician
Getronics (Midrand)
01.2003 - 12.2003
- Installing new Systems for Total Petroleum In Rosebank Head Office and other Branches and Deport both Durban and Cape Town.
- Setting up BIOS and CMOS for additional peripherals such as Hard Drives and Memory Cards, Installing Scanners and Operating Systems such Unix and Dial Up connections And supporting users
- Preparing partition for additional operating systems Windows NT ,Connecting Printers and Modems.
- Current Employment Status : Unemployed – Reason : Retrenched
Education
Computer Technician (A+) - undefined
Boston Business College
01-2000
Matric - English, IsiZulu, Afrikaans, Maths & Biology
Franciscan Matric Project
01-1999
Skills
Office administration
Customer service
MS office
Administrative support
References
- Thoko Phiri, 011 878 6000, 082 559 2392, Otis Elevators (PTY)LTD
- Matome, Thobakgale, Otisline Supervisor, 011 878 6000, Otis Elevators (PTY) LTD
- Pamela, Dzingwa, Supervisor Front-Line Service Agent, 011 4373308, TNT International Express
- Mrs Ntombi, Mtetwa, 011 978 3009, South African Airways
- Marcia, Makgalo, SAU Supervisor, 011 812 2422, Telkom SA
Personal Details
- Surname : Mkhonza
- Names : Xolani Howard
- Sex : Male
- Date of Birth : 21 April 1979
- Identity Number : 790421 5717 089
- Drivers License : Code 10 (C1)
- Nationality : South African
- Home Address : 16875 Khaba Street, Daveyton, Benoni, 1520
- Telephone Number : 0727573134 / 0720555606
- Email : howardxmkhonza@gmail.com
- Marital Status : Married
- Home Language : IsiZulu and Southern Sotho
- Language Proficiency : English, IsiZulu & Southern Sotho
Timeline
Contracts Control Administrator
Otis Elevators (PTY) LTD
11.2015 - 07.2019
Otisline Customer Care Representative
Otis Elevators (PTY) LTD
07.2011 - 11.2015
Customer Service Representative-Frontline
TNT International Express(Courier Service)
06.2009 - 03.2011
Call Centre Agent (Service Activation Unit)
Telkom SA(Springs Avenues)
09.2006 - 07.2008
Customer Service Agent
South African Airways(Air Ways Park)
02.2005 - 08.2006
Computer Technician
Getronics (Midrand)
01.2003 - 12.2003
Matric - English, IsiZulu, Afrikaans, Maths & Biology
Franciscan Matric Project
Computer Technician (A+) - undefined
Boston Business College