HOPOLANG SHOLOKO
Salt River
Summary
Results-driven Events Management graduate with practical experience across administration, conference operations, hospitality, customer service and project support. Currently pursuing an Advanced Diploma in Project Management. Proven ability to coordinate delegate registration, maintain operational documentation, support business operations and deliver exceptional customer experiences in fast-paced environments.
Overview
6
6
Languages
1
1
Certificate
57
57
years of post-secondary education
2
2
years of professional experience
Work History
Bar Back
Tourvest Restaurants – Mitchell's Scottish Ale Hou
Cape Town, South Africa
07.2026 - Current
- Support the daily operations of a high-volume restaurant and bar to ensure efficient service delivery.
- Prepare, organise and replenish bar stock to maintain operational readiness throughout service.
- Assist bartenders and front-of-house staff in delivering a seamless guest experience.
- Maintain cleanliness, hygiene and health & safety standards in accordance with company policies.
Outbound Collections Agent
Nimble Credit Solutions (Group)
Cape Town, South Africa
04.2026 - 06.2026
- Negotiated payment arrangements and resolved customer queries to enhance customer experience.
- Confirmed payment arrangements and finalised customer payment dates and contact information.
- Managed customer accounts while ensuring confidentiality and customer satisfaction.
- Monitored daily productivity targets and achieved performance goals to support operational efficiency.
- Monitored and met daily productivity targets to ensure efficiency. and performance targets.
- Developed strong communication, negotiation and problem-solving skills.
Delegate Registration Assistant
ARIS – Africa Renewables Investment Summit (Renew
Cape Town, South Africa
09.2025 - 09.2025
- Registered delegates and issued event accreditation to ensure smooth access to event.
- Supported daily operations at registration desk to facilitate efficient attendee processing.
- Delivered excellent customer service throughout the conference, enhancing attendee experience.
- Prepared registration areas before event opening.
- Supported event close-down procedures.
Entrance Scanner & Usher
WHX Labs
Cape Town, South Africa
09.2025 - 09.2025
- Verified attendee access at venue entrance to ensure security and smooth entry.
- Guided guests throughout venue to facilitate navigation and engagement.
- Assisted delegates with registration to enhance event experience.
- Maintained professional service standards.
Hospitality Crew Volunteer
Ladles of Love
Cape Town, South Africa
06.2025 - 06.2025
- Prepared and served meals alongside food service teams, ensuring timely meal delivery for participants.
- Collaborated with team members to execute events, contributing to overall event success.
- Assisted hospitality operations during community initiatives to enhance community engagement.
Wedding Waiter
Maahir Adams Events
Cape Town, South Africa
06.2025 - 06.2025
- Supported seamless wedding setup and operations to ensure smooth event flow.
- Provided attentive food and beverage service to enhance guest experience.
- Created positive dining experiences through engaging interactions with guests.
Event Management Intern
Cape Town Carnival
Cape Town, South Africa
12.2024 - 06.2025
- Managed costume department logistics and facilitated event preparations to ensure smooth execution.
- Collaborated with project teams to contribute to successful event delivery and meet objectives.
- Coordinated project documentation and provided administrative support to streamline processes.
- Prepared presentations, reports and operational documentation.
- Organised project files and maintained accurate records.
Meet & Greet Ambassador
DHM Tours
Cape Town, South Africa
09.2024 - 04.2025
- Facilitated seamless guest arrivals and departures, enhancing overall guest experience.
- Coordinated guest movement and provided relevant information, improving guest navigation and satisfaction.
- Greeted local and international guests, ensuring a friendly and welcoming atmosphere.
- Delivered customer service by assisting clients with inquiries and requests.
Runner & Usher
African Energy Week – CTICC
Cape Town, South Africa
11.2024 - 11.2024
- Escorted guests around the venue, giving directions to support visits.
- Answered delegate questions and guided attendees to relevant conference sessions.
- Handled guest inquiries and resolved issues quickly to maintain service quality.
- Coordinated event logistics by managing schedules, setup, and breakdown plans.
Runner
Unmute Dance Company
Cape Town, South Africa
10.2024 - 10.2024
- Managed schedules and needs of performers during events to enhance their experience.
- Coordinated event production and logistics to ensure smooth execution.
- Streamlined operations to optimise overall event performance.
Conference Hospitality Assistant (HESS CLUB Confer
INTO AFRICA (THE WESTIN)
Cape Town, South Africa
09.2024 - 09.2024
- Coordinated with event management team on daily conference operations, contributing to event success.
- Facilitated event logistics coordination to ensure smooth operations.
- Facilitated Hess Club conference excursion delivery at Westin Cape Town, ensuring seamless attendee experiences.
- Assisted delegates and guests with conference programme schedules, enhancing their overall engagement.
- Provided professional guest services to create a welcoming attendee experience.
Education
(NQF Level 7) - ADVANCED DIPLOMA IN MANAGEMENT & PROJECT MANAGEMENT
2026 - Current
- Specialising in project planning, quality, risk, stakeholder and operations management
(NQF Level 6) - EVENT MANAGEMENT
2023 - 2025
- Specialised in event planning, hospitality, tourism, business management, logistics and customer service
Skills
- Debt collection
- Negotiation strategies
- Customer service
- Account management
- Payment processing
- Account auditing
- Microsoft Excel
- Microsoft Word
- Microsoft PowerPoint
- Microsoft Outlook
- Google Workspace
- Business Computer Applications
- Internet Research
- Team collaboration
Languages
English
Proficient
C2
Sotho
Proficient
C2
Xhosa
Proficient
C2
Zulu
Advanced
C1
Setswana
Upper Intermediate
B2
Afrikaans
Beginner
A1
Timeline
Bar Back - Tourvest Restaurants – Mitchell's Scottish Ale Hou
07.2026 - Current
Outbound Collections Agent - Nimble Credit Solutions (Group)
04.2026 - 06.2026
Delegate Registration Assistant - ARIS – Africa Renewables Investment Summit (Renew
09.2025 - 09.2025
Entrance Scanner & Usher - WHX Labs
09.2025 - 09.2025
Hospitality Crew Volunteer - Ladles of Love
06.2025 - 06.2025
Wedding Waiter - Maahir Adams Events
06.2025 - 06.2025
Event Management Intern - Cape Town Carnival
12.2024 - 06.2025
Runner & Usher - African Energy Week – CTICC
11.2024 - 11.2024
Runner - Unmute Dance Company
10.2024 - 10.2024
Meet & Greet Ambassador - DHM Tours
09.2024 - 04.2025
Conference Hospitality Assistant (HESS CLUB Confer - INTO AFRICA (THE WESTIN)
09.2024 - 09.2024
CAPE PENINSULA UNIVERSITY OF TECHNOLOGY - (NQF Level 7), ADVANCED DIPLOMA IN MANAGEMENT & PROJECT MANAGEMENT
2026 - Current
CAPE PENINSULA UNIVERSITY OF TECHNOLOGY - (NQF Level 6), EVENT MANAGEMENT
2023 - 2025
Certification
- Mobile Digital Literacy
- Basics of Touch Typing
- Computer Skills
- Business Computer Applications
Interests
- FOOTBALLER
- CONTENT CREATOR
- READING
- SWIMMING
- HIKING
LANGUAGES
- ENGLISH- UPPER IMMEDIATE
- XHOSA- PROFECIENT
- SOTHO- PROFECIENT
- ZULU- BEGGINER