Hoperose P Madiavalle
Dar-es-salaam
Summary
Results-driven professional with expertise in strategic project management, financial product development, and cross-functional team leadership. Demonstrates proficiency in regulatory compliance, including KYC, AML, and GDPR standards, alongside advanced data analysis and market research capabilities. Adept at executive and board coordination, stakeholder engagement, and institutional change management to drive organisational success. Skilled in customer relationship management and business communication, with a focus on delivering customer satisfaction through effective decision-making and schedule management. Committed to leveraging analytical acumen and leadership skills to achieve impactful business outcomes while fostering innovation and operational excellence.
Overview
13
13
years of professional experience
9
9
years of post-secondary education
1
1
Certification
Work history
Product & Project Officer
Access Bank Tanzania
01.2022 - 07.2025
- Lead the design and implementation of product development initiatives, ensuring regulatory and market alignment.
- Manage board engagement including preparation of strategic reports, executive summaries, and performance dashboards.
- Coordinate with operational, compliance, and IT departments to ensure seamless project execution.
- Oversee delivery of high-priority projects aligned with the bank’s growth strategy and board directives.
- Monitor key metrics to assess product impact and inform decision-making.
Relationship Officer
Bank ABC Co. Ltd
03.2019 - 01.2022
- Maintained and grew a portfolio of retail and SME clients through tailored banking solutions.
- Achieved consistent sales and retention targets by developing deep client relationships.
- Acted as a client advocate, coordinating with internal departments to resolve complex service issues.
- Supported cross-selling initiatives and client onboarding for new financial products.
Sales Officer
First National Bank (FNB)
01.2017 - 02.2019
- Conducted market outreach and client engagement campaigns to promote banking solutions.
- Educated customers on product benefits, aligning offerings to their financial needs.
- Attended regional events to represent the bank and build lead pipelines.
- Monitored competitor activity and collaborated with teams to refine pitch strategies.
Research Officer
Oxford Policy Management (OPM)
01.2014 - 01.2017
- Coordinated data collection for DFID- and World Bank-funded education and nutrition programs (EP4R, EQUIP-T, mNutrition).
- Conducted qualitative and quantitative assessments in Lindi, Mbeya, and Iringa regions.
- Produced findings that contributed to program evaluation and policy development.
- Trained and supervised field researchers across multiple project sites.
Independent Distributor
Forever Living Products
01.2015 - 11.2016
- Analysed sales data, identifying trends in consumer behaviour.
- Developed relationships with suppliers for beneficial trade agreements.
- Implemented operational procedures to increase efficiency.
- Identified potential clients through market research, expanding client base.
- Planned delivery schedules to meet customer needs efficiently.
Assistant Customs Officer (Intern)
Tanzania Revenue Authority
Mwanza
01.2014 - 12.2014
Research & Design Assistant (Intern)
Innovex Development Consulting Ltd
01.2013 - 12.2013
- Supported survey design and implementation for sanitation and hygiene initiatives in Morogoro and Mwanza.
- Conducted stakeholder interviews to inform behavior change strategies.
Education
Master of Business Administration - International Business
Institute of Finance Management
Tanzania 01.2021 - 01.2023
Bachelor of Banking and Finance - undefined
Institute of Finance Management
Diploma in Tax and Customs Management - undefined
Institute of Tax Management
01.2013 - 01.2015
Advanced Certificate of Secondary Education - undefined
Lake Secondary School
01.2011 - 01.2013
Ordinary Level Certificate of Secondary Education - undefined
Hillcrest Secondary School
01.2007 - 01.2010
Skills
- Strategic Project Management
- Financial Product Development
- Executive & Board Coordination
- Customer Relationship Management
- Cross-functional Team Leadership
- Regulatory Compliance (KYC, AML)
- Market Research & Business Analysis
- Institutional Change Management
- Business Communication & Reporting
- Stakeholder Engagement
- Decision-Making competence
- Advanced data analysis
- Microsoft office mastery
- Knowledge of gdpr compliance
- Customer satisfaction driven
- Schedule management
- Project scheduling
Certification
- Sales & Customer Engagement Training – FNB Tanzania
- KYC & Compliance Training – FNB Tanzania
- Education Program for Results (EP4R) – OPM
- Nutrition Baseline Survey & Evaluation Training – GSMA/IDS/IFPRI
- Monitoring & Evaluation Tools – OPM
- Sanitation & Hygiene Research – Innovex Tanzania
Custom
Available upon request.
Languages
English
Fluent
Swahili
Native
References
References available upon request.
Timeline
Product & Project Officer
Access Bank Tanzania
01.2022 - 07.2025
Master of Business Administration - International Business
Institute of Finance Management
01.2021 - 01.2023
Relationship Officer
Bank ABC Co. Ltd
03.2019 - 01.2022
Sales Officer
First National Bank (FNB)
01.2017 - 02.2019
Independent Distributor
Forever Living Products
01.2015 - 11.2016
Research Officer
Oxford Policy Management (OPM)
01.2014 - 01.2017
Assistant Customs Officer (Intern)
Tanzania Revenue Authority
01.2014 - 12.2014
Research & Design Assistant (Intern)
Innovex Development Consulting Ltd
01.2013 - 12.2013
Diploma in Tax and Customs Management - undefined
Institute of Tax Management
01.2013 - 01.2015
Advanced Certificate of Secondary Education - undefined
Lake Secondary School
01.2011 - 01.2013
Ordinary Level Certificate of Secondary Education - undefined
Hillcrest Secondary School
01.2007 - 01.2010
Bachelor of Banking and Finance - undefined
Institute of Finance Management
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