Hope Mahona
Key Account Manager
Johannesburg
Summary
Collaborative Key Account Manager with demonstrated success in relationship building, negotiating and developing new business within targeted and assigned accounts. Strong analytic, quantitative and technical aptitude with great attention to detail. Self-motivated, driven and adaptable with proven track record of exceeding goals. Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
1
1
year of post-secondary education
Work History
Key Account Manager
Flint Group
Johannesburg, Bloemfontein, Rustenburg, Brits, Pretoria,Centurion
02.2019 - 11.2022
- Conducted regular account reviews with clients to assess performance, identify areas for improvement, and strategize future growth opportunities.
- Analyzed sales and customer data to identify trends and opportunities for increased profitability.
- Analyzed market trends, identifying opportunities for expanding product offerings within key accounts.
- Strengthened client relationships through regular communication and effective problem solving.
In Plant Technician(Mpact Brakpan/Springs)
Siegwerk
Johannesburg
03.2013 - 01.2014
- In Store Management
- Technical Service
- Achieved 10 Spectrophotometry passed colors per day
- Stock take
- Spearheaded waste reduction efforts by identifying inefficiencies within existing processes and implementing corrective actions as needed.
- Optimized inventory control procedures by tracking usage patterns and adjusting stock levels accordingly.
- Ensured safety compliance throughout the facility by adhering to industry standards and conducting thorough audits.
Laboratory Technician
Eagle Ink Systems
Johannesburg
01.2010 - 02.2011
- Performed routine lab and department maintenance to keep area clean and orderly.
- Quality control of Inks & Raw Materials
- Color matching for Lithographic, Flexographic, Rotogravure,Screen & Metal Decorating Inks
- Achieve set production volumes
- Establish safety & environmental regulations on final quality control analysis
- Handle approximately 15 customer service , product care & support calls and emails per day
- Monitor competitor offering & ensure customer loyalty & preference by maintaining consistence and quality
- Maintain customers positioning
- Ensuring realization of profits through sales volumes & customer satisfaction
- Trained and supervised junior technicians in laboratory protocols.
Education
High School Diploma -
IPSA
Johannesburg, South Africa 02.2012 - 10.2012
Skills
Key account management
Client relationship building
Account management
Business development
Additional Information
- Hope Mahona – Key Account Manager · Resume.io
Timeline
Key Account Manager
Flint Group
02.2019 - 11.2022
In Plant Technician(Mpact Brakpan/Springs)
Siegwerk
03.2013 - 01.2014
High School Diploma -
IPSA
02.2012 - 10.2012
Laboratory Technician
Eagle Ink Systems
01.2010 - 02.2011
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