Hope Twala
Krugersdorp,GP
Summary
Energetic business development professional driven to motivate and excite employees to reach optimum performance. Natural leader and complex problem solver. Experienced with product testing, management and development of new business opportunities.
Overview
15
15
years of professional experience
Work History
Business Development Manager
Maxitel Elevators
04.2024 - Current
- Utilized CRM software to manage sales pipelines effectively, ensuring timely follow-ups with leads and optimal resource allocation among team members.
- Negotiated favorable contract terms with clients, ensuring long-term profitability while meeting client needs and expectations.
- Delivered engaging presentations at conferences, promoting the company''s products or services to a wider audience and generating leads.
- Collaborated with internal teams to optimize product offerings based on client feedback and market demands, ultimately increasing overall sales performance.
- Managed budgets effectively to maximize return on investment while minimizing unnecessary expenditures in business development initiatives.
- Identified new opportunities for revenue growth and expansion by analyzing industry trends and competitor activity.
- Implemented innovative sales tools and techniques to improve team productivity and streamline the sales process from initial contact through deal closure.
- Drove organizational growth by diversifying the company''s client base, exploring untapped markets and identifying new opportunities for expansion.
- Monitored market trends and competitor activities to identify areas of potential opportunity.
Service Manager
Otis Elevator Company
07.2023 - 03.2024
- Spearheaded digital transformation initiative, introducing new software tools to improve service scheduling and customer communication.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Managing service contract obligations for a pool of customers in Gauteng, North West , Limpopo and Swaziland
region. - Increased team productivity with introduction of new performance management system, focusing on individual strengths and areas for improvement.
- Reduced operational costs by negotiating better terms with suppliers and optimizing resource allocation.
- Ensured compliance with safety regulations by regularly inspecting equipment and workspaces.
- Increased overall revenue by upselling additional services and products during routine maintenance visits.
Installation Supervisor
KONE Elevators & Escalators
11.2022 - 06.2023
- Developed comprehensive installation plans, detailing all necessary steps from start to finish for each project type.
- Collaborated with sales and engineering teams to develop custom solutions for unique client needs.
- Enhanced customer satisfaction with timely and accurate installations, ensuring high-quality workmanship.
- Led cross-functional teams effectively, fostering collaboration among diverse skill sets towards achieving shared goals.
- Responsible for delivering customer Installation projects from inception(tender submittals phase) to project close out. Managing customer relationship and stakeholders.
- Accountable for the quality of the Installation, final outcome and customer satisfaction.
- Ensured safety compliance on all job sites, conducting regular inspections and addressing potential hazards promptly.
- Contributed to company growth by identifying opportunities for upselling additional products or services during installations.
- Oversaw internal, external, and consultant work related to installations.
- Analyzed project performance data to identify areas of improvement.
- Tracked project and team member performance closely to quickly intervene in mistakes or delays.
- Facilitated smoother project transitions, ensuring thorough documentation and effective handovers.
- Developed strong relationships with stakeholders through regular communication updates, fostering trust and confidence in the team''s ability to deliver results.
- Reduced project costs, negotiating contracts with suppliers and optimizing resource allocation.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
Installation and Technical Sales Manager
Jessen (PTY) Ltd.
07.2022 - 09.2022
- Expanded market share by identifying new opportunities and aggressively pursuing them.
- Spearheaded initiatives aimed at improving internal processes related to lead generation, qualification, and proposal development.
- Increased sales revenue by developing and implementing strategic sales plans for technical products.
- Fostered positive relationships with team members to improve company culture and increase productivity.
- Streamlined the sales process by utilizing CRM software, allowing for better organization and follow-up with prospects.
- Oversaw quality control measures during installations, identifying potential issues early on to minimize costly rework later.
- Managed installation schedules proactively to avoid delays and reduce downtime for clients.
- Enhanced customer trust, providing clear communication and updates throughout installation process.
- Communicated effectively with stakeholders, maintaining transparency throughout the project lifecycle.
Regional Technical Manager
Vision Elevators
08.2021 - 06.2022
- Reduced customer complaints by enhancing communication channels and providing regular updates on project progress.
- Collaborated with sales teams to identify opportunities for cross-selling products and services, increasing revenue within the region.
- Managed a team of technicians, ensuring timely completion of projects/maintenance visits and high-quality work.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Implemented a proactive maintenance program for clients'' equipment, reducing downtime and associated costs.
- Maintenance Monitoring and control,Technical assistance and support.
- New business sales and due diligence assessment audits, quality audits.
- Customer, supplier and subcontractor relationship management.
Installation Supervisor
KONE Elevators & Escalators
04.2018 - 07.2021
- Facilitated smoother project transitions, ensuring thorough documentation and effective handovers.
- Maintained compliance with industry standards and regulations, conducting regular audits and updates to project practices.
- Enhanced team performance with targeted training programs, addressing skill gaps and promoting professional development.
- Enhanced project visibility, implementing dashboard and reporting tools for real-time progress monitoring.
- Improved client relationships, consistently meeting or exceeding project expectations and maintaining open lines of communication.
- Collaborated closely with senior management to align project objectives with strategic company initiatives, ensuring that efforts contributed to overall business growth.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Fostered culture of continuous improvement, conducting post-project reviews to identify lessons learned and best practices.
- Negotiated contracts with vendors and suppliers, securing quality materials at competitive prices for efficient use of resources.
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
- Improved stakeholder satisfaction with detailed project updates and proactive issue resolution.
- Completed projects within tight deadlines, coordinating team efforts and prioritizing tasks effectively.
Project Engineer
Vision Elevators
10.2016 - 04.2018
- Conducted post-project evaluations to capture learnings and improve future project outcomes.
- Championed use of project management software, enhancing team productivity and project tracking.
- Reduced project timelines with proactive planning and close monitoring of progress.
- Provided technical expertise throughout all phases of the project, ensuring accurate execution of designs and specifications.
- Improved communication among stakeholders through regular updates and meetings.
- Enhanced stakeholder satisfaction by effectively communicating project updates and milestones.
- Implemented quality control procedures, elevating standard of project deliverables.
- Evaluated change order requests in response to out-of-scope work activities.
- Identified technical risks within managed projects.
- Trained and mentored junior engineers, providing guidance and direction.
- Conducted technical evaluations of engineering designs and test results.
- Ensured quality control for all aspects of the project, reducing defects and rework.
- Established robust monitoring systems to track project progress, enabling timely interventions when necessary.
Lead Technician
Gecko Lifts and Escalators
07.2016 - 09.2016
- Reduced equipment downtime, proactively identifying potential failures and implementing preventive measures.
- Conducted quality inspections of completed work, ensuring compliance with established standards and specifications.
- Established strong relationships with clients by consistently providing high-quality service and addressing concerns promptly.
- Increased customer satisfaction, ensuring timely resolution of service requests through effective communication and problem-solving skills.
- Product commissioning and testing.
- Product upgrades and modernization, shutdown equipment equipment repairs resulting in securing service contracts.
- Troubleshooter/ Fault-finder.
Learner Lift Mechanic/Installer/Adjuster
Otis Elevator Company
01.2010 - 06.2016
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Kept equipment in good working order by following operating instructions, troubleshooting breakdowns, and maintaining supplies.
- Maintained a safe working environment at all times by adhering to company guidelines and OSHA regulations, reducing workplace accidents.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- 4 years apprenticeship program, core learning of lift and escalator manufacturing, installation and maintenance.
- 2 years Installing and Commissioning of newly installed and upgraded equipment.
- Completion of equipment testing and Annexure A commissioning documents.
- Tester and Faultfinder.
- Elevator and Escalator repair technician.
- Reduced downtime for clients by efficiently completing maintenance tasks and repairs on time.
- Upheld quality control standards for all completed work, ensuring each vehicle left the shop operating at peak performance.
Education
Bachelor of Commerce - Project Management
PM Academy
Johannesburg, South Africa08.2021
National N Diploma - Mechanical Engineering
Vuselela FET College
Mechanical Engineering09.2017
No Degree - Applied Project Management
Milpark Business School
Johannesburg, South Africa11.2015
No Degree - Fundamentals of Project Management
Milpark Business School
Johannesburg, South Africa06.2015
No Degree - Lift Technician Trade Test
OTIS Training Centre
Johannesburg, South Africa03.2015
High School Diploma -
Reasoma Secondary School
Johannesburg, South Africa12.2006
Skills
- New Business Development
- Strategic Planning
- Lead Generation
- Client Relationship Building
- Negotiations
- CRM Platforms
- Relationship building and management
- Project Planning
- Stakeholder Management
- Project Management
- Contract management
Timeline
Business Development Manager
Maxitel Elevators
04.2024 - Current
Service Manager
Otis Elevator Company
07.2023 - 03.2024
Installation Supervisor
KONE Elevators & Escalators
11.2022 - 06.2023
Installation and Technical Sales Manager
Jessen (PTY) Ltd.
07.2022 - 09.2022
Regional Technical Manager
Vision Elevators
08.2021 - 06.2022
Installation Supervisor
KONE Elevators & Escalators
04.2018 - 07.2021
Project Engineer
Vision Elevators
10.2016 - 04.2018
Lead Technician
Gecko Lifts and Escalators
07.2016 - 09.2016
Learner Lift Mechanic/Installer/Adjuster
Otis Elevator Company
01.2010 - 06.2016
Bachelor of Commerce - Project Management
PM Academy
National N Diploma - Mechanical Engineering
Vuselela FET College
No Degree - Applied Project Management
Milpark Business School
No Degree - Fundamentals of Project Management
Milpark Business School
No Degree - Lift Technician Trade Test
OTIS Training Centre
High School Diploma -
Reasoma Secondary School
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