Hope Tshayingca
Randburg
Summary
Talented corporate travel consultant experienced in the design and supervision of travel arrangements for businesses and groups. Bringing forth strong communication skills, and a commitment to safe, timely, and pleasant travel. Experienced in reservations. Dedicated to providing clients with the best customer service and travel experience possible.
Overview
9
9
years of professional experience
4
4
Languages
Work History
Group Travel Specialist
S.A Longway Promotions
04.2018
- Creative planning and designing of itineraries
- Managing the reservations process for bookings in a manner that ensures guest budget is achieved
- Handling of bookings from quote to finalizing, invoicing, and travel documents
- Consistent and clear communication with agents, sales teams, preferred supplier partners, and colleagues
- Manage daily paperwork and administration
- Adjust to changes in schedule and frequent interruptions while working at a fast pace and under very tight deadlines
- A team player.
Reservationist
Sunway Safaris
05.2023 - Current
- Collaborated with team members to ensure seamless guest experiences from booking through checkout.
- Streamlined reservation processes for increased accuracy and reduced errors.
- Demonstrated excellent multitasking skills while juggling multiple phone lines, emails simultaneously during peak periods.
- Ensured data accuracy within the reservation system by regularly updating guest profiles, preferences, and special requests.
- Proactively communicated potential availability issues or overbooking concerns with management to find solutions before impacting guest experience.
- Enhanced customer satisfaction by efficiently managing reservations and promptly addressing inquiries.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Resolved various issues and discrepancies for customers and agents.
- Informed agents and customers of essential travel information, such as travel times, transportation connections, medical, and visa requirements to facilitate quality service.
- Handled reservations and answered questions from interested agents.
- Provided customers with information about availability and pricing.
- Using the Reservations System (Microsoft Access) to process bookings and invoicing.
- Updating debtors file by replacing old invoices with updated ones.
Call Centre Agent in sales
Platinum Life
11.2022 - 02.2023
- Sold products
- Identified and escalate issues to supervisors
- Provided product and service information to customers
- Researched required information using available resources
- Researched, identified, and resolved customer complaints using applicable software
- Documented all call information according to standard operating procedures
- Followed up customer calls where necessary
- Upsold products and services
- Completed call logs and reports
- Knowledge of customer service practices and principles
- Excellent data entry and typing skills
- Provide accurate, satisfactory answers to their queries and concerns
- De-escalated situations involving dissatisfied customers, offering patient assistance and support
- Called clients and customers to inform them about the company’s new products, services and policies
- Guided callers through troubleshooting, navigating the company site or using the products or services
- Worked with a sales team to create better methods to address customer complaints.
Events and Digital administrator
Queerfully Made
07.2020 - 10.2022
- Event Administration: Maintain an up-to-date event calendar
- Liaised with internal and external clients to ascertain their precise event requirements
- Oversaw all facilities requirements are met
- Plan room layouts and the entertainment program
- Managed resource requirements and briefings
- Digital Administration: Email Marketing: Deployed monthly email newsletters
- Ensured effective database management in sales, meeting POPIA requirements
- Managed all manual email unsubscribes on Guest Management Portal
- Social Media: Created and managed the content calendar for all social media channels
- Assisted in formulating and manage monthly content strategy and social calendars across all platforms.
Fieldworker
Statistics South Africa
03.2022 - 05.2022
- A fieldworker in the recent Census in South Africa
- Visited citizens at their homes to conduct interviews and collect demographic data
- Created survey sheets or working on predefined surveys to gather census information
- Conducted extensive and thorough visual surveys of areas covered during the census procedure
- Explained the objectives of surveys and their procedures to people who are to be interviewed
- Interpreted interview questions to assist people in understanding them and providing eloquent answers
- Assisted people in filling out survey forms and explain items on survey forms
- Double-checked information on survey forms or information pads to ensure the accuracy of information
- Identified and reported any issues that may arise while attempting to obtain valid data
- Compiled, recorded, and code information derived from specified forms into a predefined database
- Ensure that the supervisor is kept informed of completed assignments and progress.
Travel Team Leader
S.A Longway International Promotions
01.2019 - 07.2020
- Managed interactive morning meetings happen consistently with a solid direction
- Sent monthly board report
- Ensured unchecked & all invoicing is done on the same day
- Invoices, statements & client requirements
- Leave is planned and approved so the team is never short staffed & all leave is taken within the Financial Year
- Assisted with month-end queries
- Liaised with consultants to get accurate invoices
- Handling guest feedback.
Travel Consultant
S.A Longway International Promotions
03.2015 - 03.2018
- Coordinated transportation, accommodations, and itineraries for domestic and international trips for clients based on clients’ needs, budgets, and expectations
- Developed client intake forms and interview processes that enhance the ability to understand client requirements and led to a 20% increase in customer satisfaction
- Networked with representatives of hotel chains, airlines, tourist attractions, and other destinations to create deals that saved clients an average of 25% per trip
- Arranged client-approved travel plans through a network of reputable vendors
- Managed client inquiries and kept them updated on progress through a range of communication channels
- Minimized stress on clients associated with travel arrangements
- Managed daily office correspondence
- Ensured itineraries and travel docs are professionally presented and thoroughly checked, delivered on time, and error-free
- Maintained correct records of transactions & held updated detailed traveller/company profiles
- Kept accurate detail of travel arrangements
- Adhere to The Travel Group's ethics, culture, and beliefs
- Good knowledge of destinations within South Africa.
Education
Matric -
Thetha Secondary School
ICT certificate - undefined
Oasis Academy
Randburg, South AfricaSkills
Ability to Work in a Team
undefinedPersonal Information
Nationality: South African
Timeline
Reservationist
Sunway Safaris
05.2023 - Current
Call Centre Agent in sales
Platinum Life
11.2022 - 02.2023
Fieldworker
Statistics South Africa
03.2022 - 05.2022
Events and Digital administrator
Queerfully Made
07.2020 - 10.2022
Travel Team Leader
S.A Longway International Promotions
01.2019 - 07.2020
Group Travel Specialist
S.A Longway Promotions
04.2018
Travel Consultant
S.A Longway International Promotions
03.2015 - 03.2018
Matric -
Thetha Secondary School
ICT certificate - undefined
Oasis Academy
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