Years+ of professional experience
Hope Dlamini
Administrative and Operations Officer: BA International Relations and Political Science graduate
Pretoria
Summary
Hope is an organized and dedicated young professional with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Has self-motivated work ethic to perform effectively in independent or team environments. Furthermore, is enthusiastic, hardworking and focused with expertise in anticipating professional needs and proactively identifying and resolving problems, offering excellent communication, planning and prioritization skills demonstrated in 2+ years of administrative and operations performance.
Overview
2
2
3
3
Certification
Work History
Operations & Administration Front of House Intern
Javett-UP Art Centre
Pretoria
03.2022 - Current
- Administration of client bookings, merchandising, sales & marketing.
- Faciliated over 20 tours including private tour with Honourable Minister Lindiwe Sisulu.
- Events co-planning and co-hosting of 2 embassy & 4 corporate functions, amongst many others.
- Led improvement initiatives to advance operational efficiencies and led to a 15% increase in revenue.
- Maintained 100% customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services and company information.
- Maintained up-to-date knowledge of product and service changes.
- Maintained inventory of office supplies and placed orders.
- Input financial data and produced reports using Excel.
- Collected and authorized payments of guests.
- Provided clerical support to 10 company employees from various departments.
- Corresponded with over 1000+ clients through email, telephone or postal mail.
- Identified visitors' needs to offer solutions and information.
- Interacted and welcomed 5000+ guests during events & visits, checked invitations and oversaw proper seating.
- Prepared and mailed invoices to customers, processed payments and documented account updates.
- Daily use of Microsoft Office, Word, Excel, Outlook, Powerpoint & Teams.
- Administrative tools included: Gmail and Google Drive.
Junior Administrative Officer
Reference Immigration Chamber of South Africa
Pretoria
03.2021 - 11.2022
- Administration of100+ visa applications via VFS, processing, application submissions to Home Affairs, Assistant to the Director
- Document drafting and proof reading.
- Over 50% client conversions and 25% satisfied client referrals converted to clients.
- Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Improved operations through consistent hard work and dedication.
- Created and managed processes and procedures to coordinate documentation for visa processing on immigrant and non-immigrant applications.
- Used Microsoft Word and other software tools to create documents and other communications.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Managed multiple tasks and met time-sensitive deadlines.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Corresponded with clients through email, telephone or postal mail.
- Daily use of Microsoft Office, Word, Excel, Outlook, Powerpoint & Teams.
Student Lab Technician
University of Pretoria
Pretoria
02.2022 - 03.2022
- Working with hardware and software
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Aided problem resolution measures and suggested patches and hardware, software and network troubleshooting alternatives.
- Delivered assistance and support for team-based IT projects.
- Helped department set up equipment for meetings, events and operations.
- Installed application software and upgrades, virus protection, and drivers.
- Shadowed personnel to learn appropriate methods for solving customer issues and troubleshooting technical problems.
- Supported computer laboratory users with hardware, software, and connectivity issues across both Windows and Mac platforms.
- Resolved Internet and wireless and wired network access problems.
Skills Development Facilitator
Purple Growth Consulting
Pretoria
01.2022 - 08.2022
- Conducted online research to obtain relevant information and materials.
- Strengthened content through proofreading and editing.
- Managed competing deadlines with efficiency.
- Teamed with subject matter experts in evaluation and revision of training tools in order to continually improve learning platforms.
- Designed course materials and supported implementation.
- Worked closely with instructors to prepare online materials, content and tools to facilitate training globally.
- Created curricula, research topics and conceptualized course format, subject matter and presentation having invested over 300 hours of after hours work.
- Collaborated with administrators to determine course objectives.
- Developed assessments and user polls to evaluate course effectiveness, altering content and delivery to achieve student learning goals.
- Contributed to development of comprehensive employee training courses with 80%+ positive post training reviews.
- Planned and facilitated workshops in accordance with SETA standards curricula, employing varied methods to maximize attendance.
- Used diverse teaching materials and motivational approaches to reduce learning gaps and instruct students.
Private Tutor
Turning Point Tutors
Pretoria
10.2020 - 07.2022
- Used positive reinforcement, repetition and review to help students master challenging material.
- Collaborated with students to complete homework assignments, identify lagging skills and correct weaknesses.
- Helped students prepare for tests and exams by providing guidance, motivation and encouragement.
- Evaluated student progress through analysis of test scores and homework completion.
- Supported students with helpful study habits and exam strategies.
- Tutored diverse groups of students to strengthen subject comprehension, boost confidence and build important learning skills.
- Taught students remotely using online video chat platform and other delivery channels.
- Used personalized learning plans to guide students to deeper understanding of course material and learning styles.
- Specialized in marketing,cultural heritage & history, business studies and international relations modules.
Marketing and Admin Assistant
Zizi Corporate Solutions
Pretoria
01.2021 - 12.2021
- Utilized social media marketing tools.
- Identified effective promotional methods and negotiated media through meticulous market research.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Assisted in creating written, video and image content for marketing channels.
- Wrote copy for social media posts, promotional emails and other marketing collateral.
- Conducted basic market research to identify customer needs.
- Designed website layouts, templates and unique branded looks.
- Created digital image files for use in digital and traditional printing methods.
- Designed creative digital displays used in online advertising for local businesses.
- Applied creative expertise to present marketing concepts.
- Prospected and cultivated relationships with potential clients.
- Generated revenue and profitable growth by meeting marketing targets.
- Developed branding strategies that resulted in higher client reach.
- Identified appropriate marketing channels and target customers for campaigns.
- Maximized advertising efforts by developing content for media relations, corporate communications and social media posts. Resulted in 60% website traffic increase.
- Attracted 6 new clients within a week by creating and implementing innovative marketing strategies and.increawebsite traffic.
Education
Bachelor of Arts - International Relations & Political Science
University of Pretoria
Pretoria, South Africa12.2022
High School Diploma -
Hartbeespoort High School
Hartbeespoort12.2019
Skills
- Administration and Operations
- Customer Transactions
- Account Invoicing
- Professional Telephone Etiquette
- Adaptable and Flexible
- Interpersonal Skills
- Multitasking and Time Management
- Task Coordination
- Strong Organizational Skills
- Advanced MS Office Suite Knowledge
- Visitor Relations
- Writing and Editing Skills
- PC Proficiency
- Efficient and Detail-Oriented
- Dedicated to Excellence
- Analytical and Critical Thinking
- Communication
- Teamwork and Collaboration
- Cultural Awareness
- Dependable and Responsible
- Teambuilding
Accomplishments
- Facilitation programs with Preempt Group and Creative Education South Africa (CESA)
- Co-Hosting Czech Republic embassy National Day event.
- Private tour faciliation with Dept of Toursim Minister Lindiwe Sisulu
- UP Consulting Society EC (Professional Development Associate)
- (2020/22) Amnesty International UP (Vice Chairperson & Transformation Officer)
- (2021/22) Enactus University of Pretoria, Member & Project leader (2021)
- STARS Mentorship program (Mentor)(2020/21)
- Student Representative of STL120. IPL 320 & EFK 220 Top Academic Achiever
- (2019) Radikale Redenaars English Public Speaking National Winner
- (2019) United Nations Global 3.0 and Asia MUN delegate(2018/19) Charterquest CFO Junior Top 20 Africa Finalist
- Amnesty International UP Society: #Protect RIYA GBV Campaign-Human Rights Activist and AGM
- UP Consulting Society: Mckinsey, Bain & Co seminar hosting
- Javett Art Centre (Exhibition Facilitation):Ya Khal'Inkomo, Scenorama, Buffer Zones
- Creative Education South Africa (CESA): Facilitation of exhibition educational tours integrating arts & education to 3000+ underprivileged school learners from across South Africa.
- Africa Evidence Network (AEN): Hosting of 10th year anniversary
- Re-imagine the African Lens: My personal project based on reforming African security and decoding climate insecurity
- Former Prime Minister Commonwealth Youth Parliament Campaign Team Member: Presidential candidate campaign planning& strategic organization
Affiliations
Africa Evidence Network member
University of Pretoria Consulting Society Executive Committee
Amnesty International University of Pretoria Charter Vice Chair & Human activist.
Former ENACTUS UP Project Leader
Former Stars Mentorship Program Mentor
Global South Network member
Certification
- 4IR learning, Workplace ethics,
Organisational structures, Report Writing, E-mail etiquette, Office protocol, Basic conditions
of employment and Global citizenship. University of Pretoria Ready for Work program, Certificate - 2021 - Entrepreneurship. University of Pretoria Ready for Work program, Certificate - 2021
- Stars mentorship program, Certificate - 2021
Languages
English
Bilingual or Proficient (C2)
Afrikaans
Intermediate (B1)
Zulu
Bilingual or Proficient (C2)
French
Beginner (A1)
Swati
Advanced (C1)
Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Operations & Administration Front of House Intern
Javett-UP Art Centre
03.2022 - Current
Student Lab Technician
University of Pretoria
02.2022 - 03.2022
Skills Development Facilitator
Purple Growth Consulting
01.2022 - 08.2022
Junior Administrative Officer
Reference Immigration Chamber of South Africa
03.2021 - 11.2022
Marketing and Admin Assistant
Zizi Corporate Solutions
01.2021 - 12.2021
Private Tutor
Turning Point Tutors
10.2020 - 07.2022
Bachelor of Arts - International Relations & Political Science
University of Pretoria
High School Diploma -
Hartbeespoort High School
- 4IR learning, Workplace ethics,
Organisational structures, Report Writing, E-mail etiquette, Office protocol, Basic conditions
of employment and Global citizenship. University of Pretoria Ready for Work - 2022
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